Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,077 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your agent we used is absolutely brilliant, I have used her a few times now,and I will continue to use her. Her name is Andrea. Mcdiarmid.”

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Posted 4 years ago

“Always book with Andrea she is very helpful and never have any problems”

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Posted 4 years ago

“Shelly was very knowledgeable and friendly. A pleasure to deal with and all seemed to go through very smoothly. Definitely would use Cruise 118 again”

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Posted 4 years ago

“Very helpful, already did on phone..”

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Posted 4 years ago

“James, the concierge that assisted me with my booking was very knowledge, efficient and pleasurable to do business with.”

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Posted 4 years ago

“Always book with Andrea she is very helpful and never have any problems”

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Posted 4 years ago

“Excellent consultant”

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Posted 4 years ago

“James, the concierge that assisted me with my booking was very knowledge, efficient and pleasurable to do business with.”

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Posted 4 years ago

“I was trying to organise a cruise for myself and my family for next year but was finding it to difficult to try to sort out cabins and choose the right ship, I decided to telephone cruise 118 and all I can say is they made everything seem so easy from start to finish. Paula organised my cruise nothing was to much trouble for her she was wonderful and thanks to her we are all going on a much awaited cruise with my grand children next year . Thank you so much.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“I must say this was my second company I spoke to about looking for a cruise for some very personal reasons! The first company I spoke to were the total opposite to what my experience was with Sam! He let me take my time and explain my reasons for looking for a cruise. I told him what I wanted and he went through and found a few different options then came up with one that ticked all the boxes, as he promised he would! Sam was patient, very understanding, actually listened to what my requirements were…… his what I would call “his bedside manor was superb”. Sam used all his experiences and knowledge off cruising himself and off course with his job to find exactly what I wanted! Thank you Sam from the bottom of my heart for helping me in the way you did and taking as much time as I needed !”

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Posted 4 years ago

“A bit disappointed that the website offers were not available and the ones that were available were at a higher price than advertised. The advisor, however, took time to find us another cruise and a cabin that was right for us, and even took time to chat about my past cruises”

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Posted 4 years ago

“Very helpful staff, giving lots of information. Made me feel very comfortable on the phone. I would highly recommend them.”

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Posted 4 years ago

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Posted 4 years ago

“Daniel was extremely helpful and professional during the booking process.”

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Posted 4 years ago

“Very efficient & helpful, answering lots of questions.”

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Posted 4 years ago

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Posted 4 years ago

“I always book our cruises with cruise118.com”

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Posted 4 years ago

“The staff are always very courteous and helpful and prices are competitive. I have one gripe though and that is the lack of clarity in the breakdown of costs relating to different parts of packages. We have received invoices that don't add up and have never been able to get hold of a clear statement of what we owe and what credits we have from cruises that have been cancelled due to covid.”

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Posted 4 years ago

Dear David We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are very sorry that aspects of your booking experience have given cause for dissatisfaction, we appreciate you taking the time to contact us. I have passed your query over to our service team so that they can investigate the matter in full, they will contact you shortly to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated. Kind regards Customer relations

Posted 4 years ago

“What a fantastic company. So easy to deal with and so professional. Nothing was too much effort for them. They were able to give sound advice and managed to save us money too. I cant”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 16,077 reviews