Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,438 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,438 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady I spoke to was very friendly, chatty and helpful.”

Helpful Report

Posted 4 years ago

“Stacey was very pleasant and welcoming. Questions were dealt with courteously and friendly. Very happy with her handling of my booking.”

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Posted 4 years ago

“Pleasant experience and we liked there was no sales push”

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Posted 4 years ago

“Nick Finnemore is The guy who took my phone call and booked the cruise. It’s our first cruise and Nick made the booking easy pain free and offered his wealth of knowledge on what we should do. Brilliant thanks Nick”

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Posted 4 years ago

“I booked 2 cruises and the first booking was not very successful, I had a different agent call the next day to complete my second booking and rectifying the errors made on my first booking”

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Posted 4 years ago

Dear Mrs Brown Thank you for your review and taking Stacey's call yesterday. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope she explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“The booking process was good. The lady who helped us was really good, except that she said she would confirm everything by return email and 4 days on I still have no email. Customer service only open until 4pm which is useless if you work full time. We have never used you before and not sure we will again going by this. We usually book with another online company and you can get hold of the person dealing with your booking whenever you need to, even if only by email, and they are really helpful.”

Helpful Report

Posted 4 years ago

Dear Mrs Bamford Thank you for your review and taking our call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope we explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“very nice assistant full of information glad me chose to book with your company”

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Posted 4 years ago

“i was very happy with the way i was taken care of”

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Posted 4 years ago

“From using the website to booking through Lexi via telephone couldn’t have been better. Thank you.”

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Posted 4 years ago

“Rebecca Rimmer, Sales Concierge, was extremely helpful with us, we had various queries and Rebecca answered all to our satisfaction. Also rang back when suited us and waited patiently as we booked flights to match cruise departure. I have used Cruise118 before and have never been disappointed with the service. This will be our Honeymoon/Birthdays so cannot wait!! Thanks Cruise118 and mostly Rebecca :)”

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Posted 4 years ago

“Andrea McDiarmid has gone above and beyond to help a group of eight of us to change our bookings from one cruise to another she has been patient extremely helpful through what has been a very stressful time fir us having to cancel one cruise due to upset from a previous cruise she has been understanding and extremely helpful and I would like cruise 118 to personally thank her from us all once again for our appreciation I would recommend anyone to use Andrea again thank you so much Andrea x”

Helpful Report

Posted 4 years ago

“Your advisor was very helpful and professional kind and patient with us”

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Posted 4 years ago

“Gréât service … long winded due to the legality bits but otherwise good”

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Posted 4 years ago

“Overall really good Did wait a while to get through But staff very informative with My booking 10 /10”

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Posted 4 years ago

“Great service as always friendly and informative I always get great service from Brittany at 118”

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Posted 4 years ago

“Fabulous service via Lauren 👏”

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Posted 4 years ago

“Very friendly and easy process to get quotes and book the cruise.”

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Posted 4 years ago

“Our first cruise booking with Cruise 118. Very impressed with the service I received. Katja was very helpful and answered all my questions.”

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Posted 4 years ago

“Great company to deal with .Lovely patient booking agent called Shelley. Thank you .”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,438 reviews