Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,077 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 16,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lorraine my concierge was helpful, efficient and friendly. I was very satisfied with the service and advice I received. Thank you.”

Helpful Report

Posted 4 years ago

“I had to amend a booking and the rep Chris Carter was very very helpful and considerate”

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Posted 4 years ago

“Very efficient and very helpful. Everything was explained.”

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Posted 4 years ago

“our Caribbean cruise had to be cancelled because of Covid - Jennifer assisted us in rebooking a cruise for June in the eastern Mediterranean with a great deal of patience, pleasantness and good humour”

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Posted 4 years ago

“Excellent as always. Ryan Cunningham is a superb cruise concierge- nothing is too much trouble and he will explore stuff at your request.”

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Posted 4 years ago

“Called Rebecca this morning. She was very knowledgeable and helpful. Got exactly what I wanted. Very please with the package I got.”

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Posted 4 years ago

“Rachel, cruise concierge, is excellent. She is very knowledgable, professional, and reliable. Certainly knows her subject and I wouldn’t book with anyone else.”

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Posted 4 years ago

“Shelley was very knowledgeable and patient with all our questions reg our cruise. Called us back when said she would. Brilliant service 👍”

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Posted 4 years ago

“I was unable to book online due to a technical issue however I phoned and my booking was taken over the phone by a very friendly helpful member of staff who honoured the online price”

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Posted 4 years ago

“In a world where most customer service has all but disappeared - Cruise118 & Estelle in particular have recently excelled. Leaves us with no hesitation to return with further custom, thankyou for excellent & timely communication.”

Helpful Report

Posted 4 years ago

“Our cruise concierge Sam Richardson was very helpful throughout the booking process and was patient in dealing with our needs and change of plans. Very friendly and informative and shared his experience of having been on the cruise we chose. Replied promptly to emails with follow up phone calls. Excellent service”

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Posted 4 years ago

“Excellent customer care from our concierge Kym. Effortless booking and can’t wait to go cruising Thanks team”

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Posted 4 years ago

“Dealt with Cruise118 many times Outstanding service”

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Posted 4 years ago

“Excellent service from your cruise concierge Kym Bacon a credit to your company.”

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Posted 4 years ago

“Rachel, cruise concierge, is excellent. She is very knowledgable, professional, and reliable. Certainly knows her subject and I wouldn’t book with anyone else.”

Helpful Report

Posted 4 years ago

“Rachel, cruise concierge, is excellent. She is very knowledgable, professional, and reliable. Certainly knows her subject and I wouldn’t book with anyone else.”

Helpful Report

Posted 4 years ago

“Straight forward enough to book, however, your website crashed a couple of times and we lost our 1st choice Balcony Cabin so had to settle for 2nd choice further towards the aft of the ship :-[ . This aside it was reasonably easy including entering Passport Information which was easier to do via your own Manage Cruise Function rather than the Princess Medalion App. I would definitely look to book another cruise in the future with yourselves.”

Helpful Report

Posted 4 years ago

“Booked our cruise with Gill over the phone she was brilliant found us a good cabin and answered all our questions. Thanks Gill.”

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Posted 4 years ago

“Excellent service, booked the cruise just 9 days before it was going. Lexi was so helpful, and knowledgeable. We couldn't have had better service. Liked the cruise so much and was offered a brilliant deal and stayed on for another 2 weeks. We gave cruise 118 as our travel agent.”

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Posted 4 years ago

“Booking went very smoothly !”

Helpful Report

Posted 4 years ago

Cruise118.com is rated 4.8 based on 16,077 reviews