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Cruise118.com Reviews

4.8 Rating 14,830 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,830 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for our tickets and all documents to be delivered to me, 2 days before we were leaving i was still waiting for my tickets, and why did i have a 4 hour drive to Manchester when people on this cruise went from Glasgow,i have used youre service a few times and told friends it was a good service not anymore i paid for a service and all i got was stress never again.”

Posted 1 year ago

“Just appalling service! Where do I start! Booked cruise online and payment didn’t go through! Was contacted by a team member but unable to do anything there and then as didn’t want to take payment again. Promised to call me during the day one way or the other. No contact by 6.30 pm so called, left a message with a colleague and was told that the person in question I was dealing with earlier would only be a couple of minutes and would call me back.About an hour later, I called again as didn’t know what time they were closing. Got through to said colleague eventually and apologised for not getting back to me! Said had been very busy! I replied that really wasn’t my problem!Advised that it would have to be looked into by someone else! Said they had flagged it up. But still no progress. Asked if I could cancel as nothing had been taken out of our account and couldn’t at that time! Asked if it could be reserved as I was concerned rooms would be gone as cruise departing at end of month! Asked to speak to a manager but said could not say how long I would wait. I expressed my disappointment in the service I had received so far. Asked what time they closed and was told 8 pm at this time it was a few minutes to. I was assured they would call when in tomorrow as soon as back at work. Then I was told ‘you will have to excuse me’ and the phone conversation had ended!!!!! I was called today and told they could go ahead and book again but informed them that I didn’t want to! Extremely bad service and I’m sorry but I won’t be using again. This needs to be looked into. Communication is key, if I had been contacted back, as promised, and not had to chase. I would have been happy to wait till the following day!”

Posted 1 year ago

“Cannot get to speak with anyone who seems to know what they are doing 3 1 hour waiting 3 separate people to speak with 3 different answers still no further forward poor service after we paid our money”

Posted 1 year ago

“Cannot get to speak with anyone who seems to know what they are doing 3 1 hour waiting 3 separate people to speak with 3 different answers still no further forward poor service after we paid our money”

Posted 1 year ago

“Absolutely appalling after-sales”

Posted 1 year ago

“Absolutely appalling after-sales”

Posted 1 year ago

“Absolutely appalling after-sales”

Posted 1 year ago

“Update on my review from 48 hours ago! STILL have not had my request actioned! They will be great in taking your money to book it, but expect nothing from them when they get your money!”

Posted 1 year ago

“Cannot get hold of the concierge team after sales! I have tried email - they sent it back telling me they don't read the emails now! Tried phoning - still on hold 45 minutes later. If I manage to get through, I am actually thinking of cancelling. If you want ANY form of after sales service - do not book with them.”

Posted 1 year ago

“Be very careful. When things go wrong and you are miles from home in another country, there is absolutely no help. Out of pocket and stress that can't be measured. I will never use this agent again”

Posted 2 years ago

“Appalling Customer Service! Absolutely non existent and deliberately evasive. Several weeks ago I spent hours on hold, trying to request a transfer of my booking WOR-91586 [ Cunard suggested this was possible when I spoke to them direct on 31/3/22- but they cannot action this as I booked via Cruise118] to the Cunard cruise V333. Eventually I managed to speak to a Cruise 118 advisor, who could not action any changes - but told me they had completed a 'request form' that the sent to the ‘request team’ [ Shelly 31/3/22 at 3.42pm] to amend the original booking. 3 weeks later - NOTHING! It is nigh impossible to get any form of direct contact with a representative - however, even when you do manage to get through, they are unable to action anything. I am about to send a formal external complaint about their system and will NEVER book with them again. If you are thinking of booking with them - JUST SAVE YOURSELF A LOT OF TIME AND TROUBLE AND DON'T!!!! Cliff Coppins”

Posted 2 years ago

“Hi wanted to extend my cruise to Australia. By travelling on to New Zealand Rang three weeks ago still waiting for someone to bother to get back to me. Rubbish customer service”

Posted 2 years ago

“Making a booking was quite easy but checking some points was absolutely horrendous. Try contacting them by phone or email and you have very little chance of getting in touch with anybody. First and probably the last time we deal with this company. We should have booked direct with Royal Caribbean even if it costs more. Not impressed at all once I had paid a deposit. Also the booking states that the balance was fully payable on the same date as we booked when the guy from Cruise 118 said the balance was due in November for our scheduled trip in March 2023. Doh!!!”

Posted 2 years ago

“This is based on the service received so far, which is far from satisfactory, still waiting for a manager to contact me, spent hours on the telephone, told the office was closed when trying to contact 118,this was at 4-30 p.m. !”

Posted 2 years ago

“Really good in the Sales dept, after that e-mails go unanswered, I have waited for 2 weeks still no reply - extremely long waits on the phone lines (currently still on hold 72 mins still not answered) My bill has to be paid by Monday - its Saturday now and the bill is wrong! FCC have still not been applied after 4 weeks. Shocking and no excuse for it, if the sales team can answer so can the after sales team.”

Posted 2 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and so your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. I am pleased to note that this was rectified for you and that this was an issue we were working on your behalf with the cruise line for you. If you do require any assistance in the future please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve any issues you may have. Kind Regards.

Posted 1 year ago

“Nice when booking, horrible after that. So regret.”

Posted 2 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 1 year ago

“Appalling! Made booking online, took money and received no confirmation. Called them to enquire and I don’t exist. Customer services actually sighed when I said I hadn’t had my email confirmation. Now trying to get my money back.”

Posted 2 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 2 years ago

Dear Guest Thank you for your review and for making contact with the customer relations department. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with our resolution, please accept my apologies once again that your online booking failed. Your refund has left and should be with you shortly. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 2 years ago

“Booking was easy, taking your money even easier, getting in contact after booking FORGET IT! Cannot log on to "My booking" Cannot find "Live chat" Tried to phone the already booked number at 4.00pm to be told they are now closed. Happy now to cancel my cruise with them but probably could not get my money back.”

Posted 2 years ago

Dear Mr Smith, I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 1 year ago

“Rubbish booked a cruise with you the ship got changed you got in touch once with me , I booked it in September I am still waiting to find out if I am going or not , I would strongly advise anyone to stay away from cruise 118 .”

Posted 2 years ago

Dear Mr Jacobs Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 2 years ago

“We booked a cruise last year to sail on NCL Joy in January, Cruise118 messed up the booking, then after it was reinstated, NCL then cancelled the cruise. Still trying to sort refunds. Takes on average over 20 mins to get through on the phone. Service was nothing short of awful, if you email it takes unto 7 days. Used Cruise 118 for many years, and had a great agent, who sadly left. Totally uninterested once they have your money Won't be using again!”

Posted 2 years ago

Dear Mr Hemphill Thank you for your review and for taking my call today. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what we discussed, I will be in touch shortly with a further update so that we can finally find a resolution to your query. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 2 years ago

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Cruise118.com is rated 4.8 based on 14,830 reviews