Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,213 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Devastated, as my family who booked after me got the exact same for £700 less, was refused price match. Not very clear about cost whilst booking. Its put me off going ,not A good start.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Absolutely disgusted that I have effectively been missold a cruise and now find due to misinformation from your agent that I stand to lose £800 on non refundable flights. A booking I would not have made had I been given that information + huge amendment fees trying to book a cruise more suited to our needs. I have never felt pressured by Cruise118 to book in the 4 years I have booked through you. Now through a basic costly mistake on your agents park I am potentially losing over £1000 pounds. If you cannot sort this out I will never use Cruise118 again. I booked two cruises in 2022 and this was the first of quite possibly another 2 in 2023. Obviously profit appears to be more important than Customer value.”

Helpful Report

Posted 2 years ago

Dear Hazel Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that your booking has now booking has now been amended by Estelle, we are extremely sorry that the service you received prior to this did not meet your expectations. Rest assured your comments have been noted in full on your review as well as the history in your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer relations

Posted 2 years ago

“118 Never in all our years of cruising have we been treated so badly. We used 118 for our Venice to Cape Town cruise thinking there expertise would make things be easier for us ,what a mistake that was. every request for information we made to them was met with no answer, just a promise that some one would ring us back before Friday, they never did ,meaning that we would have ring them again only for the same routine to happen again over and over. we were passed around the company, rarely getting to speak to the same person twice and having to repeat our request over and over. Documents and important information was supplied on the last minute adding to the worry of weather we would make the cruise or not, our cruise tickets were emailed to us two days before we were due to go and the only then after our solicitor got involved. Just before we were to go 118 rang us to apologise and to say they had arranged for us to get a free drinks package as a way of saying sorry , a drinks package we had already arranged with MSC several weeks earlier, plus they have offered us a voucher for £500 off our next cruise as compensation , the same voucher that is offered to every other potential customer. I could fill several pages with our booking sage with 118 but readers would get bored. Cruise 118 need to desperately improve there their customer service and communications. My advice to anybody thinking of booking with them is look at other options first.”

Helpful Report

Posted 2 years ago

“Please don't use this company. They use a dishonest sales tactic of advertising great prices that are not actually available. I have sent the details to Trading Standards.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, thank you kindly for your review.

Posted 2 years ago

“booked cruise on friday saturday get e mail telling me i can NOT get the cruise £100 cheaper i rang was told i could not have it at the new price i have booked with cruise 118 for years NOT ANY MORE”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you for your review.

Posted 2 years ago

“I dont know what to say!, the cruise was booked and paid for, ticket not issued, I went to call MSC and apparently Cruise118 didnt pay the tickets so I had a cancelled booking, I will never use you anymore. How can I make a proper complaint as I have a voucher with you that I want to be turn to cash, as I will not use your service anymore. I have to tell my kid that the holiday is cancelled now...GOD help me!”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 2 years ago

“Hi, booked and paid for well in advance, Then every thing went wrong , went to print out tickets nearer the date and was told our booking was cancelled, NCL said they did not receive the money , you said we had paid them last year [this was after hanging on phone for 20 min each time told to hold and got cut off 3 times this happened.we now know we are booked on our cruise but have no cabin , so cant print out labels tryed ringing you again this morning BUT was cut off again, will NEAVER use you again have not had holiday yet”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback, whether good or bad is extremely important to us. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 2 years ago

“Basic error made on spelling of my name during booking now causing lots of issues, like unable to match up with my cruise line records. Emailed 118, nor response, now endless waiting on-hold to Cruise118 to get it sorted, still not resolved.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, thank you for your review.

Posted 2 years ago

“Impossible to get through on the phone to book after being given a quote. Phoned 10 times but got cut off after holding on for ages. Phoned back the next day only to find that the prices had gone up. No reply on twitter. Complaint sent but no response.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Spent thousands with this company in the past but the service recently has gone down hill. If I could get through to someone how cares it would be a miracle. Cruise in 50 days time, but no flights or hotels. over 2 hours on the phone only to be cut off when we start to talk. As for the chat. it would be nice to have that option.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Answer your phones. Get your staff to follow up on promises Your on line services do not answer my specific query”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback, whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“website gave a price of half price. I came to book it and was told that they would not ever sell at that price. scammers”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Gave false info on holiday purchase resulting in two 8 HR waits at airport prior and end of holiday”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Hello, I haven't been happy at all with the service provided by your company. we are due to go our our Alaskan cruise and also booked the Rocky Mountaineer with you. I had requested extra leg room seats when I booked this holiday and I have tried on many occasions to enquiry about these and left numerous messages for a call back. I didn't receive a response. As soon as the balance of the holiday was paid, nobody was interested in us and I think this is appalling considering the cost of my holiday. I have had to make several long lengthy calls to the airline to try and upgrade my seats which has been another nightmare. I have booked several cruises with your company and I no longer feel comfortable in booking any further cruises with you.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 2 years ago

“Appalling waiting for our flight tickets for this Sunday 7/8/22 still not arrived can’t get to speak to anyone ignores emails”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. Please rest assured that your comments are very important to us and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number (WOR-XXXX) to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Great Cruise great excursions friendly staff. Airport transfer (private taxi) never arrived, left at airport to arrange own transfer to ship and vice versa coming back. I have rang and emailed on a number of occasions, received confirmation that this would be resolved by 12/13th July and I am still waiting to hear. Lady in her 60's travelling alone, very dissapointed!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number (WOR-XXXX) to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“I booked a cruise 22/7 with you and paid a deposit more than advertised. I was told the balance would be due September when I paid the deposit. You emailed me 23/7 saying the full amount is due and should’ve been paid on the 22/7!!! I’ve 7 days to pay!! No response to my email or calls!! I’m not happy and it’s caused me unnecessary stress. Julie Stead”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“I made a booking for a discounted balcony cabin and a few hours later was told that the booking was not made, which resulted in us missing out on a balcony, which were all sold out. Had to accept an inside cabin, with no recompense from Cruise118. I believe this was due to allowing inadequately trained staff to take bookings.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. As a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number (WOR-XXXX) to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“You advertise deals that aren't available despite saying that the prices are updated daily and represent genuine availability.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. We apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries.

Posted 2 years ago

“Bear with me as this is a long one but it may save you a lot of heartache and a great deal of money in the future! If we could post with no stars we would. We were due to cruise with MSC on 1st May but one of our party tested positive with covid using a home kit a couple of weeks before we were due to sail. We emailed Cruise118 to ask for direction in what to do next, they called us and told us they had spoken with an MSC Doctor who had said not to take covid tests but to wait until the day before we sailed and get an antigen test which should come back negative which would allow us to sail the next day. We then received an email from another Cruise Concierge to tell us we could not sail but they could offer us an alternative cruise in August and informed us of the additional cost which we accepted. We chased via email for confirmation of the new cruise to several of the Cruise Concierge agents we had dealt with over the next few days with no response. We sat on the telephone for one hour and forty minutes to get to get through to someone, pleading for some information regarding the alternative cruise. Someone was always going to get back to us and no one did so two days before we were due to sail/not sail we sat yet again for over an hour to get through only to be told that nothing had been done with the alternative cruise offer and it had been withdrawn by MSC. We were told by this Cruise Concierge that it might be a good idea to get an official test done (which by now would have shown negative on us all as we had been home testing for our safety) and try and claim on our insurance which with no official test results was useless. We explained that we had been told by one of her colleagues NOT to take tests and all she could say was ‘oh dear’. We were not able to sail on the cruise and so made an official complaint to the Chief Exec of Cruise118, she did not respond to us regarding this complete fiasco but instead got her Customer Service Manager to ring us instead, she confirmed she had checked out all the points in our complaint and did not dispute any of our complaint, she apologised for us being unhappy with their service and at the end of the conversation she asked us if we would like to take up the offer of the alternative cruise in August of which we said yes or we would like a full refund as we had been misguided through all of this by their own staff. She said she would call MSC the following morning and sort it and come back to us, she did respond the following morning with an email to say that again she apologised that we were unhappy with the service we felt we had received, the alternative cruise was not available and if we wished to take it further we should contact ABTA….and that was it, no cruise, no refund they just walked away from their responsibility. We are now pursuing one of several avenues to get our money refunded, we have used this company on many occasions and had the odd niggle with them mainly because they do not talk to each other or pass on information so you have to be the one to follow up any querie you may have but on this occasion we received so many emails and calls with instructions that totally contradicted each other, the one email told us to ignore the information we had been given so far because she had the correct information which was that we could take up the option of the alternative cruise!! This has been a horrendous experience made worse by the total indifference of Cruise118 to take responsibility for their incompetence causing our whole party to loose the cruise and money. You will not speak to the same adviser twice but they do keep notes on all calls and emails as we were told by the Customer Service Manager, they just do not action them. I’m sure we are not the first but you may be the next!”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,213 reviews