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Cruise118.com Reviews

4.8 Rating 14,838 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,838 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree that they are a good Company to book with, but try and get a refund and they show their true colours, we have been waiting since April for ours and have been fobbed off time and time again. We rang MSC who told us twice that they had sent them the refund, so now we are having to go to Small Claims Court/Solicitor. Shame on them!!!!!!!!”

Posted 2 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your cancellation experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. I have passed your query over to our customer relations team so that they are able to investigate the matter in full, they will contact you within 72 hours to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated.

Posted 2 years ago

“Assuming this Review relates to a recent P & O booking, the experience has been devastating for my family. It is no doubt unfair to lay the blame on Cruise118 ( they have been so good in the past ) but having booked this cruise - sailing in three weeks, we have just received a message from " P & O " to say they have too many " unvaccinated " booked and so cancel our booking !! This relates to under 17s who, under P & O protocol could have PCRs and travel. On a whim - AND NOT ON THEIR WEB SITE - they arbitrary impose " a limit ". Perhaps Cruise 118 should have been aware of this ruling ? The lesson to be learnt - trust no one when booking - they take your money, then cancel the booking and it takes 2 months + to get the money back !! If you have under 17s - BEWARE - perhaps a land based holiday is the idea ?”

Posted 2 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer relations

Posted 2 years ago

“Unbelievably appalling & unprofessional. Booked cruise on Wed 30th Sept for 5th Oct. Thurs: No confirmation - I emailed concierge as I work long hours & phone lines were closed. No reply. Fri: 2 emails from Cruise 118 - “3 days to go “ & “you’re booked on Getaway “ but no confirmation. I emailed again . Reply: “will look into it “. Sat: I rang and NCL was blamed for being slow. Three hours later 118 rang back: Cruise not booked as cut off point for NCL fly cruises was Thurs. 118 would book my flights & cruise but no transfers at Rome despite what I’d paid for. 118 suggested I “try to get on NCL coach at airport, if not, get a taxi “ which I “may” be able to claim for but will have to wait until I return home when “they’ll contact me to discuss it “ Wish me luck…”

Posted 2 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer relations.

Posted 2 years ago

“Totally fed up of waiting on Chris to call me , 10 days so far . Quick enough to take my booking but now the flights have changed ,I need more info but to no avail. Used cruise 118 for every cruise we have had but this time its poor service very poor service”

Posted 2 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 2 years ago

“I have had a cruise booked with cruise 118 for a while now and I am finding their team very unhelpful. our cruise was changed from Celeystyal Experiance to Celeystyal Crystal a few weeks ago I was contacted by an agent called Lindsay and left her answering a few issues I had .Lindsay after 3 weeks and numerous phonecalls where her colleagues sent her messages to get in touch with me has still not been in touch and other agents say they cant help. This level of service is totally unacceptable not to mention stressful. we are now considering cancelling the full booking and taking our business elsewhere !!!!!!!!!!”

Posted 2 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 2 years ago

“There is a real lack of transparency are around how 118 apply future cruise credits (FCC). We were given one figure for the FCC (from 118) to be deducted, or so we thought, from the total price, leaving the balance to pay which we did. As soon as we paid the balance, leaving nothing more to pay, there was an "issue" with the amount of the FCC that could be used. Apparently not all of the FCC could be used to reduce the balance, with various issues raised from flights to taxes etc and the "unusable" part was unable to be carried forward - it just sort of disappeared, never to be seen again. The bottom line is that we had to stump at further £422 or 118 would cancel cruise. Sought clarity and none was provided. Raised a complaint and got a single sentence reply that suggested that they had not even read or understood the issues, or there was just complete disdain for our issue, and that they just needed to close the case. Lack of transparency, sharp practice, the dark arts, or call what you will but if you get a FCC, make sure you ask them, (and even better get it in writing) how much of that is actually able to be used against your next/future booking. Despite FCC being a fixed amount - all is not what is seems.”

Posted 2 years ago

Dear Gary and Janet Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Your email to customer relations team has been received and they will investigate the matter in full, as Janet is on leave this week another member of the team will contact you within 72 hours to discuss the matter further in hope of resolving the issues raised. Once again thank you kindly for your comments very are much appreciated. Customer relations.

Posted 2 years ago

“We wanted to book a small cruise for our grandchildren, just Southampton to Southampton. We were told our grandchildren needed to be double jabbed 🥴they are 8 and 10. No children of this age have even one jab !!! Little bit of ageism in reverse here. Also fail to understand why you are advertising kids clubs on these cruises,I wouldn’t use them for our grandchildren but who are they for ???”

Posted 2 years ago

Dear Kathryn, Thank you for your review. Depending on your travel date, some cruise lines do have a policy where all passengers need two jabs, including children. However, there are several cruise lines where children under 12 are not required to be double jabbed and just need a negative PCR test to sail. If you would like more information on these sailings, please contact us at customer.relations@worldtravelholdings.co.uk and we can pass your enquiry onto a member of our Sales team. kind regards Customer Relations.

Posted 2 years ago

“I am still waiting for an answer to my query, After a long list of errors from Cruise 118 concerning the amount of cruise WOR-95192 .After several phone calls, and emails ,and promises from several of the CUSTOMER CARE TEAM to try to find out the results of my query, Again I am trying to facilitate the answer, I had a phone call from a Customer Care rep. who said that she had taken the matter over, but on ringing to ask she was not there followed by a promise that she would be contacted which up to this point NOTHING again.I also have a FCC worth £ 129.99 Please contact me and finish this matter. It does not bode well for a travel company”

Posted 2 years ago

“So followed response on here regarding abysmal after service care and sent email to customer relations and guess what. Get a standard reply saying they will aim to respond within 3 working days. If I called to book a new cruise there would be no delay they would speak to me straight away. Absolutely appalling as 3 working days will be 2 weeks since my first email and still no reply.”

Posted 2 years ago

“total lack of customer service once a booking gas been made and paid for. Been waiting 8 days for someone to get back to me after sending an email. Nobody to answer a phone call either”

Posted 2 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 2 years ago

“Not open at weekends when needed to contact them.”

Posted 2 years ago

“Tried live chat and got no response to my question, tried to book by phone and told someone else would call back. No one did and that was 3 hours ago! Now going to try to book with igloo instead.”

Posted 2 years ago

Dear Geoff Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 2 years ago

“useless for single travelers lie after lie about prices Again this year have tried to book for myself and nothing for single travellers.”

Posted 2 years ago

Dear Mr Crofts Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, our website prices are based on the cruise lines booking systems, generally they do base prices on two passengers. I would suggest you contact us directly so that we can look at specific single cabin promotions that the cruise lines may offer. We look forward to hearing from you. Once again thank you kindly for your review it is very much appreciated. Customer.Relations@worldtravelholdings.co.uk.

Posted 2 years ago

“did not respond to chat. Lost 4 x 20 day cruisers in the caribbean. Jan 22 on Enchanted Princess If you cannot offer chat services, donmt offer chat services.”

Posted 2 years ago

Dear Mike Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. kind regards Customer Relations

Posted 2 years ago

“Took fare too long to get a refund from 118 nit Cunard for cancelled cruise. Went to book another cruise this morning only to be told information is wrong on web site (false advertising cheaper prices and free drinks) not impressed”

Posted 3 years ago

Dear Heather As I am sure you will appreciate fares can and do fluctuate hourly especially now due to increasing high demand, unfortunately it is sometimes the case that we cannot update our website quickly enough to keep up with the amendments to pricing. This also applies to any marketing that is sent as these prices are correct at the time they are printed or emailed. Therefore when you call the contact centre we will give you the best available fare at the time and advise all customers that if they are happy with the fare, they should secure the booking at that price to avoid any increases in cost. All prices are dictated by the cruise lines therefore we have no control over any increases both during the booking process and thereafter. I appreciate that you are still waiting on a refund directly from Cunard, this was requested on your behalf and the turnaround is 90 days from request and will be sent directly from Cunard. We thank you for bringing this to our attention and hope to speak to you again in the near future so we can source the best available offer for you.

Posted 3 years ago

“Thanks keeley for sorting out our problem with the cabin number”

Posted 3 years ago

“Great at taking your booking, but aftersales service if you wish to amend your trip by upgrading is appalling. Their words, it will take 2-3 weeks to answer my query.”

Posted 3 years ago

Dear Chris Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“I have been waiting for six Months for a refund, I've rang time and time again. Our cruise with P&O was cancelled due to covid. Six Months on, I received out of date cheques that I could not bank. I'm now back to square one, completely fed up and put of pocket. You are quick enough to take deposits on the day of booking but wont give money back. Very disappointed, would never use you again.”

Posted 3 years ago

Dear Jane Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Your details have been passed on to the customer relations team, we hope to resolve this issue as soon as possible. Rest assured that a full investigation will take place into the points you have raised and upon completion of this, a dedicated Customer Relations Executive will contact you again. Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Cruise cancelled due to covid last Nov still waiting for refund. Promises to sort it and ring you back never happens. Very happy to take your money but not refund you back. Avoid using cruise118 at all costs”

Posted 3 years ago

“give me back my refund”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with an unprecedented volume of refunds and working as quickly as possible within the new ABTA guidelines. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

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Cruise118.com is rated 4.8 based on 14,838 reviews