Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,975 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get to speak with anyone who seems to know what they are doing 3 1 hour waiting 3 separate people to speak with 3 different answers still no further forward poor service after we paid our money”

Helpful Report

Posted 4 years ago

“Absolutely appalling after-sales”

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Posted 4 years ago

“Absolutely appalling after-sales”

Helpful Report

Posted 4 years ago

“Absolutely appalling after-sales”

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Posted 4 years ago

“Update on my review from 48 hours ago! STILL have not had my request actioned! They will be great in taking your money to book it, but expect nothing from them when they get your money!”

Helpful Report

Posted 4 years ago

“Cannot get hold of the concierge team after sales! I have tried email - they sent it back telling me they don't read the emails now! Tried phoning - still on hold 45 minutes later. If I manage to get through, I am actually thinking of cancelling. If you want ANY form of after sales service - do not book with them.”

Helpful Report

Posted 4 years ago

“Be very careful. When things go wrong and you are miles from home in another country, there is absolutely no help. Out of pocket and stress that can't be measured. I will never use this agent again”

Helpful Report

Posted 4 years ago

“Appalling Customer Service! Absolutely non existent and deliberately evasive. Several weeks ago I spent hours on hold, trying to request a transfer of my booking WOR-91586 [ Cunard suggested this was possible when I spoke to them direct on 31/3/22- but they cannot action this as I booked via Cruise118] to the Cunard cruise V333. Eventually I managed to speak to a Cruise 118 advisor, who could not action any changes - but told me they had completed a 'request form' that the sent to the ‘request team’ [ Shelly 31/3/22 at 3.42pm] to amend the original booking. 3 weeks later - NOTHING! It is nigh impossible to get any form of direct contact with a representative - however, even when you do manage to get through, they are unable to action anything. I am about to send a formal external complaint about their system and will NEVER book with them again. If you are thinking of booking with them - JUST SAVE YOURSELF A LOT OF TIME AND TROUBLE AND DON'T!!!! Cliff Coppins”

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Posted 4 years ago

“Hi wanted to extend my cruise to Australia. By travelling on to New Zealand Rang three weeks ago still waiting for someone to bother to get back to me. Rubbish customer service”

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Posted 4 years ago

“Making a booking was quite easy but checking some points was absolutely horrendous. Try contacting them by phone or email and you have very little chance of getting in touch with anybody. First and probably the last time we deal with this company. We should have booked direct with Royal Caribbean even if it costs more. Not impressed at all once I had paid a deposit. Also the booking states that the balance was fully payable on the same date as we booked when the guy from Cruise 118 said the balance was due in November for our scheduled trip in March 2023. Doh!!!”

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Posted 4 years ago

“This is based on the service received so far, which is far from satisfactory, still waiting for a manager to contact me, spent hours on the telephone, told the office was closed when trying to contact 118,this was at 4-30 p.m. !”

Helpful Report

Posted 4 years ago

“Really good in the Sales dept, after that e-mails go unanswered, I have waited for 2 weeks still no reply - extremely long waits on the phone lines (currently still on hold 72 mins still not answered) My bill has to be paid by Monday - its Saturday now and the bill is wrong! FCC have still not been applied after 4 weeks. Shocking and no excuse for it, if the sales team can answer so can the after sales team.”

Helpful Report

Posted 4 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and so your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. I am pleased to note that this was rectified for you and that this was an issue we were working on your behalf with the cruise line for you. If you do require any assistance in the future please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve any issues you may have. Kind Regards.

Posted 4 years ago

“Nice when booking, horrible after that. So regret.”

Helpful Report

Posted 4 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 4 years ago

“Appalling! Made booking online, took money and received no confirmation. Called them to enquire and I don’t exist. Customer services actually sighed when I said I hadn’t had my email confirmation. Now trying to get my money back.”

Helpful Report

Posted 4 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

Dear Guest Thank you for your review and for making contact with the customer relations department. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with our resolution, please accept my apologies once again that your online booking failed. Your refund has left and should be with you shortly. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Booking was easy, taking your money even easier, getting in contact after booking FORGET IT! Cannot log on to "My booking" Cannot find "Live chat" Tried to phone the already booked number at 4.00pm to be told they are now closed. Happy now to cancel my cruise with them but probably could not get my money back.”

Helpful Report

Posted 4 years ago

Dear Mr Smith, I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 4 years ago

“Rubbish booked a cruise with you the ship got changed you got in touch once with me , I booked it in September I am still waiting to find out if I am going or not , I would strongly advise anyone to stay away from cruise 118 .”

Helpful Report

Posted 4 years ago

Dear Mr Jacobs Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

“We booked a cruise last year to sail on NCL Joy in January, Cruise118 messed up the booking, then after it was reinstated, NCL then cancelled the cruise. Still trying to sort refunds. Takes on average over 20 mins to get through on the phone. Service was nothing short of awful, if you email it takes unto 7 days. Used Cruise 118 for many years, and had a great agent, who sadly left. Totally uninterested once they have your money Won't be using again!”

Helpful Report

Posted 4 years ago

Dear Mr Hemphill Thank you for your review and for taking my call today. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what we discussed, I will be in touch shortly with a further update so that we can finally find a resolution to your query. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Awful experience, mistakes made with our names took ages to correct - very stressful.”

Helpful Report

Posted 4 years ago

Dear Guest Thank you for your review, We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that the errors with your names have now been corrected, please accept our sincere apologies that this was not done in a timely manner. Rest assured your comments have been noted in full on your review and that the issue will be addressed internally. May I thank you once again for taking the time to contact us, we do value all the feedback we receive. Kind regards Customer relations

Posted 4 years ago

“I booked a Caribbean cruise and fully paid for it in May 2020 the cruise was supposed to be in November 2020 , which was obviously cancelled due to covid. We moved it to November 2021, and had to pay a little extra. That cruise also got cancelled so we requested a refund, cruise 118 have made every excuse going , saying it will take at least 6 months to get our money back from MSC.  We get no update communication from them , I would never use or recommend them to anyone. Refund is currently in excess of 6 months”

Helpful Report

Posted 4 years ago

Dear Mr Anderson Thank you for your review and taking my call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“So bitterly disappointed. After not being called back with queries on our first attempt to book we called back and we’re told we would get a call that afternoon. This did not happen until the next day. To our delight our cruise was booked, only to find the next day when logging onto my p&o with our ref no, that it was for the wrong cruise. We tried to swop it for the correct cruise but this was now sold out and we’ve not been able to book elsewhere. Such a waste of our time and so bitterly disappointed.”

Helpful Report

Posted 4 years ago

Dear Mrs Hallacy Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction, we appreciate you taking the time to contact us, I have been unable to contact you by telephone. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,975 reviews