Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,218 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice when booking, horrible after that. So regret.”

Helpful Report

Posted 3 years ago

I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 3 years ago

“Appalling! Made booking online, took money and received no confirmation. Called them to enquire and I don’t exist. Customer services actually sighed when I said I hadn’t had my email confirmation. Now trying to get my money back.”

Helpful Report

Posted 3 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

Dear Guest Thank you for your review and for making contact with the customer relations department. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with our resolution, please accept my apologies once again that your online booking failed. Your refund has left and should be with you shortly. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Booking was easy, taking your money even easier, getting in contact after booking FORGET IT! Cannot log on to "My booking" Cannot find "Live chat" Tried to phone the already booked number at 4.00pm to be told they are now closed. Happy now to cancel my cruise with them but probably could not get my money back.”

Helpful Report

Posted 3 years ago

Dear Mr Smith, I am very sorry we have not responded to your review any earlier. It is well documented that the Travel Industry has been particularly hard hit at present and we as a business are no exception to this. Please be assured this is no excuse for your experience and your feedback is very important to us. As a company that prides itself on our customer satisfaction ratings, we are disappointed to learn of your issues. We do hope these have been resolved in the meantime. If you do require any future assistance with this or any other matters please contact one of our dedicated consultants at Customer.Relations@worldtravelholdings.co.uk including your booking number beginning WOR- as we would love the opportunity to resolve the issues you have raised. Kind Regards.

Posted 3 years ago

“Rubbish booked a cruise with you the ship got changed you got in touch once with me , I booked it in September I am still waiting to find out if I am going or not , I would strongly advise anyone to stay away from cruise 118 .”

Helpful Report

Posted 3 years ago

Dear Mr Jacobs Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

“We booked a cruise last year to sail on NCL Joy in January, Cruise118 messed up the booking, then after it was reinstated, NCL then cancelled the cruise. Still trying to sort refunds. Takes on average over 20 mins to get through on the phone. Service was nothing short of awful, if you email it takes unto 7 days. Used Cruise 118 for many years, and had a great agent, who sadly left. Totally uninterested once they have your money Won't be using again!”

Helpful Report

Posted 3 years ago

Dear Mr Hemphill Thank you for your review and for taking my call today. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what we discussed, I will be in touch shortly with a further update so that we can finally find a resolution to your query. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Awful experience, mistakes made with our names took ages to correct - very stressful.”

Helpful Report

Posted 3 years ago

Dear Guest Thank you for your review, We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that the errors with your names have now been corrected, please accept our sincere apologies that this was not done in a timely manner. Rest assured your comments have been noted in full on your review and that the issue will be addressed internally. May I thank you once again for taking the time to contact us, we do value all the feedback we receive. Kind regards Customer relations

Posted 3 years ago

“I booked a Caribbean cruise and fully paid for it in May 2020 the cruise was supposed to be in November 2020 , which was obviously cancelled due to covid. We moved it to November 2021, and had to pay a little extra. That cruise also got cancelled so we requested a refund, cruise 118 have made every excuse going , saying it will take at least 6 months to get our money back from MSC.  We get no update communication from them , I would never use or recommend them to anyone. Refund is currently in excess of 6 months”

Helpful Report

Posted 3 years ago

Dear Mr Anderson Thank you for your review and taking my call today. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what was discussed and our resolution to your review.. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“So bitterly disappointed. After not being called back with queries on our first attempt to book we called back and we’re told we would get a call that afternoon. This did not happen until the next day. To our delight our cruise was booked, only to find the next day when logging onto my p&o with our ref no, that it was for the wrong cruise. We tried to swop it for the correct cruise but this was now sold out and we’ve not been able to book elsewhere. Such a waste of our time and so bitterly disappointed.”

Helpful Report

Posted 3 years ago

Dear Mrs Hallacy Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction, we appreciate you taking the time to contact us, I have been unable to contact you by telephone. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 3 years ago

“I have been simply trying to change my flight to an earlier one home from Rome. The flight I have booked has me being dropped off at the airport early mid morning and spending around 10 hours in the airport. I have waited 6 weeks for this to happen which is a simple request and still no positive response. If I had the flight code I would have changed this 5 weeks ago but they have not supplied this information. Not impressed , they took the deposit and since ignored me. I would expect more response from them one the payment is due in March . Really poor and not happy with them up till now.”

Helpful Report

Posted 3 years ago

Dear Guest Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that your flights are now booked, I hope that Claire provided you with excellent service which met your expectations and that you are happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“The process of booking the cruise itself with Cruise 118 was easy and the young man with whom I spoke on the phone was courteous and helpful. However, 2 days after booking I received an email saying I had to register myself with Norwegian Cruise Lines (NCL) and print off my tickets. I attempted to do this but it proved impossible because my reservation number was not recognised by Norwegian. I called the customer service team at Cruise 118 only to be put on hold for nearly 20 minutes. The young lady was courteous but unhelpful saying "it works for me!". In clicking the link sent to me to set up an account with NCL I managed to set up the account with Cunard whose relationship with Norwegian is quite unclear. Eventually, the lady said, "I don't know why they sent you that email so early, it's probably just too early for the system to recognise your reference number. Try again after two weeks". It seemed clear that she just wanted rid of me. It is still not sorted out, I still cannot print off tickets, and I cannot get anyone at Cruise 118 Customer Services team to pick up the phone. I'm sincerely hoping that the cruise itself goes better than the booking process. Prof Marshall Hall”

Helpful Report

Posted 3 years ago

Dear Mr Hall Thank you for your review We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope Sam explained our position in full and that you were happy with what was discussed and our resolution to your review. Please do not hesitate to contact customer relations if you need any further assistance Customer.Relations@worldtravelholdings.co.uk May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“On Tuesday 18th January 2022 I paid Cruise118 in excess of £5400 for an Amazara cruise which was cancelled the following day, less than 24 hrs after booking. I received an email from Amazara advising me of this - the email was sent on Wed 19th January 2022, but the letter it contained was dated 18th Jan. In other words - Amazara knew full well the cruise was cancelled at the very time I made the booking. It is inconceivable that senior management at Cruise118 were unaware of this. Inevitably, it was not possible to get through on telephone. I eventually received a call from Cruise118 at a time when I was not able to take the call. I asked if they would call back in an hour. I was told no, they could not, but that they would phone the next morning. They did not phone back the next morning. I finally managed to get through to someone who, though very polite, advised me he was able to do nothing at all. In their email, Amazara offered 3 different alternatives on how to deal with this. Cruise118 sent a similar email, which offered only 2 alternatives, neither of which suggested they were passing on the offers made by Amazara. All of the above happened before the charges for this cruise had even been applied to my credit card account, confirming that Cruise118 went ahead and processed the charge in full knowledge it was for a cruise they sold but could not provide. Use either of these companies at your risk.”

Helpful Report

Posted 3 years ago

Dear guest Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer relations

Posted 3 years ago

“I would like to inform everyone not to book through cruise 118, I booked a cruise for 2022 and paid £400 deposit unfortunately my husband has been made unemployed due to COVID and the company refused to pay back my deposit, so they have received £400 from me is like robbery So watch who you book through”

Helpful Report

Posted 3 years ago

Dear Allan Thank you for your review. We are customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. When making a cruise booking the cruise lines insist that a deposit be taken to confirm your reservation. Unfortunately, deposits are not refundable as per the cruise lines terms and conditions. May I add that all travel agents, as well as direct bookings made with the cruise lines, would insist this charge be made, Cruise118 do have cancellation charges of their own I am glad to see that we did not charge these due to the circumstances. I hope I explained our position in full. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“I have been waiting about 7 weeks for a refund now from a cancelled cruise due to weather conditions. I asked for clarity as to who was refunding (cunard or you) . A member of your team said thwy would get back to me when they had the information but nobody has so i am emailing today but told it may be 7 days before someone replies and the help.phone number is not freephone”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. I understand a colleague has been in touch today to advise you when to expect your refund Once again thank you kindly for your review it is very much appreciated.

Posted 3 years ago

“Poor customer service unhelpful would not use 118 again nothing but problems once they have taken your money”

Helpful Report

Posted 3 years ago

Dear Mr Shanahan Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer relations

Posted 3 years ago

“Been trying to contact my 'new concierge' as my usual contact has left, emailed 3 times and no response, try and call and spend hours on hold. Will book elsewhere next time.”

Helpful Report

Posted 3 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer Relations

Posted 3 years ago

“In my 80s I am not good on computer stuff so when my cruise tickets arrived by email, and having no access to a printer I rang to ask could they be sent by post. I was informed that there would be a charge of £10 to do this. Poor customer service in my opinion after spending a large amount with Cruise118. I shall not be using them again.”

Helpful Report

Posted 3 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Cruise118 is an online agent and as such if guests would like us to post correspondence we must cover this cost with a £10 charge. I am sorry this charge came to light when you inquired about posting your tickets as you do not have access to a printer, we must however remain fair by charging this fee to all our guests who require a postage service. Cruise118 is happy to see that you made alternative arrangements to print your tickets and no charge has been made. Once again thank you kindly for your comments very are much appreciated Kind regards Customer relations

Posted 3 years ago

“Booking mixed up Did not receive the email confirmation Very poor service Not happy with the outcome even though I have booked a cruise Would not recommend them At all”

Helpful Report

Posted 3 years ago

Dear Mrs Nadeem Thank you for your review, We are customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am glad to see that your booking is now correct, thank you for taking the time to talk to our service team I hope you are now happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Booked an accessible stateroom and paid extra. Only to be told that 118 have not requested this and left in Limbo with no resolution. Very limited knowledge and hours of customer care department. Please exercise caution.”

Helpful Report

Posted 3 years ago

Dear Guest Thank you for your review and for taking my call today. We are a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope I explained our position in full and that you were happy with what was discussed, please do let us know if you would like Cruise118 to send an official complaint to the cruise line on your behalf once received in writing, we would be more than happy to try and assist you further in this matter. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“After waiting nearly double the stated time frame of 4-6 weeks, I was told to sort all amendments, take a traveller off, book a bigger cabin and delete another two rooms and change the lead traveller myself.”

Helpful Report

Posted 3 years ago

Dear Mr Kendell Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope we explained our position in full and that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

“Booked our Christmas Caribbean 2021 cruise in November 2020. Selected our cabins and paid extra for upgraded package. Paid the holiday in full, now our cabins have been changed by the cruise company and we are 9 decks apart from our family! We are due to depart in 4 weeks time and are still trying to sort this and cannot get any answers from anyone. We have been cruising for over 20 years and have never been treated like this, nobody seems to care now they have our money.”

Helpful Report

Posted 3 years ago

Dear Guest Thank you for your review We are a customer-focused company, feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that our service concierge has now explained our position in full and that you are happy with your new cabin allocations. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,218 reviews