Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,425 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,425 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma O'Reilly was fantastic and she is a credit to the Company. One happy customer.”

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Posted 4 years ago

“Rachel is just great if she says she is going to do something consider it done.”

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Posted 4 years ago

“The representative was amazing. She was very helpful and knowledgeable and found the exact holiday we wanted at the best price 😊”

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Posted 4 years ago

“The representative was amazing. She was very helpful and knowledgeable and found the exact holiday we wanted at the best price 😊”

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Posted 4 years ago

“Been trying to contact my 'new concierge' as my usual contact has left, emailed 3 times and no response, try and call and spend hours on hold. Will book elsewhere next time.”

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Posted 4 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind regards Customer Relations

Posted 4 years ago

“Absolutely fantastic, got 2 great cruises coming up. Will definitely be booking again.”

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Posted 4 years ago

“Angie McDiarmid as always did a great job booking our cruise. Thank you.”

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Posted 4 years ago

“Lorraine was extremely helpful. Very supportive,polite and patient.”

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Posted 4 years ago

“Excellent concierge.”

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Posted 4 years ago

“In my 80s I am not good on computer stuff so when my cruise tickets arrived by email, and having no access to a printer I rang to ask could they be sent by post. I was informed that there would be a charge of £10 to do this. Poor customer service in my opinion after spending a large amount with Cruise118. I shall not be using them again.”

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Posted 4 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Cruise118 is an online agent and as such if guests would like us to post correspondence we must cover this cost with a £10 charge. I am sorry this charge came to light when you inquired about posting your tickets as you do not have access to a printer, we must however remain fair by charging this fee to all our guests who require a postage service. Cruise118 is happy to see that you made alternative arrangements to print your tickets and no charge has been made. Once again thank you kindly for your comments very are much appreciated Kind regards Customer relations

Posted 4 years ago

“As always service excellent.”

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Posted 4 years ago

“Very helpful and got exactly what we wanted”

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Posted 4 years ago

“Rebecca Rimmer is an exceptionally good agent /sales consierge for Cruise 118. I have nothing but praise for her.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“We booked with Daniel, I highly recommend him, very polite, professional, happy to book with him again”

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Posted 4 years ago

“Lauren was very knowledgeable and helpful. Nothing was too much trouble. Very competitive price and good itinerary.”

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Posted 4 years ago

“James has been very helpful during the booking”

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Posted 4 years ago

“Extremely professional, really friendly and definitely got me the best options available”

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Posted 4 years ago

“Rebecca our Cruise Concierge was first class our booking wasn't straight forward and she assisted us every step of the way Wonderful service highly recommend her customer service skills a great ambassador for Cruise 118”

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Posted 4 years ago

“Our cruise adviser is always knowledgeable, helpful and accommodating.”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,425 reviews