“To Confused.com
To protect the viewer / future proposed customers ... Confused.com MUST be responsible & CLEARLY ensure that Viewers / Customer being provided WITH MOST INSURANCE BROKER COMPANIES QUOTES ... WILL be charged a BROKER Insurance ADMINISTRATION FEE for their services which is Added / on Top to any Provided Visual given QUOTE ... & NO this is NOT fully understood by MOST VIEWERS / PROPOSED CUSTOMERS at Confused.com DON'T PUT IT IN YOUR SMALLPRINT WHERE ITS VERY RARELY IF EVER READ ... BE BOLD Confused.com make it nice & BIG for viewers to both SEE & BE AWARE OF !!!”
Hello Richard,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Prices given are not accurate when you get a price you expect the cover you asked for price goes from £800 to £1200 big difference and not the cover you need”
Hello Kenneth,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Kenneth We hope to resolve this for you soon.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
There is no guarantee that all insurance companies operate a telephone service, but there are other alternatives to reach out to your chosen insurer i.e. live chat or email or WhatApps.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Ka, Confused.com Representative
“The RCIB offering on your site indicated that windscreen breakages were covered free of charge; whereas, only on completion of accepting the cover, I discovered that there was an £80 surcharge for replacements and a £20 surcharge for repairs.
Had I known this, I would have remained with my current insurers.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com confirming details of the date of quote created and given annual price with your chosen insurer.
I’m very sorry for any inconvenience this has caused you.
Ka, Confused.com Representative
“Asking for van insurance stating use for business purposes. Quotes came through. After closely reading the policies, they were giving cover for private use social domestic and pleasure only. Hardly acceptable for a quality comparison site.”
