Thanks for leaving your review as your feedback is really important to us.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
All the insurance companies on our panel of insurers are authorised by the Financial Conduct Authority and we do complete regular due diligence on these insurance companies.
Because you have posted on a review site, we cannot view your account details here.
To help us resolve this, please email our support team at help@help.confused.com.
Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
“Tried to purchase van insurance but unable to create an account and unable to login, couldn't get help online or by phone, bought more expensive insurance else where”
Hello Pete,
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website.
Jess, Confused.com Representative
“Using Confused.com to look for new van insurance is really quick and easy. They store all you information so you don't have to keep starting from scratch each year (what a blessing). They find plenty of quotes for you to compare and put you through to the one you choose. So easy. Love it.”
