Hi Richard,
Thanks for your feedback. We’re sorry to hear you’re unhappy with the insurers customer service arrangement.
If you need help locating the details for an insurer please email us at help@help.confused.com and we can provide this information.
Kind regards,
Jess, Confused.com Representative.
“Happy, but the missing feature is the ability to split usage into social, domestic, and business usage. Many insurance companies offer this for vans, but here there is no option, just one to choose.”
Hello Hugh,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves; these are set by our panel of insurers.
Some common reasons why the price may have changed can be changes to the payment method (monthly vs annually), adding optional extras to the quote or upgrading the cover level to a higher option. It’s worth double checking if you have made any changes like these or similar to these.
If no changes were made, the insurer will be able to investigate this for you and provide a resolution. Or you can email our CS team at help@help.confused.com and we will contact the insurer on your behalf to find out what happened.
Jess, Confused.com Representative
Hello Chris,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Jess, Confused.com Representative
Hi Stuart,
Thanks for leaving your review. We’re glad the tool works once the information is provided, and we’re sorry for any confusion along the way.
Kind regards,
Jess, Confused.com Representative
