Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
“Incredible prices they just not even fixed up and down by more then 80% and 100% prices doubled only in 1 day
Same details for the policy no thing changed but prices goes up like rocket only on 1 day period and even more on few days
Poor service no control”
Hello,
Thank you for leaving your review.
The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com.
As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m sorry for any inconvenience caused.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review.
We can see you have resolved your query and filled out the Reward claim 3 days ago.
To obtain a Greggs bonus reward, you will need to download the Confused.com App and sign into your account and go to the Reward section of the App.
I hope this helps!
Ka, Confused.com Representative
Hello John,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
Hello Ronald,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Jess, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Jess, Confused.com Representative
“An email was sent to me with quotes for my van insurance, I picked the cheapest one and called the number. It turned out the (real quote) was £700 dearer. Wasted two hours of my valuable time.”
Hello Christopher,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Christopher. We hope to hear from you soon.
Jess, Confused.com Representative
Hello Neil,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Neil. We hope to hear from you soon.
Jess, Confused.com Representative
Hello Aled,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Alicia, Confused.com Representative
“Not honest money grabing agents agree to a quote then take your money then ring you back with a problem .underwriters have a problem but for £100 can solve problem or no Cover.”
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Alicia, Confused.com Representative
Hello Michael,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Alicia, Confused.com Representative
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Alicia, Confused.com Representative
“Web site kept freezing on me then throwing me back to the start when I finally got to the end it gave me quotes then you had to got to the insurers web site and re add some of the add ons like no claims protection and legal support which then hiked the price up even though I had added these in on the confused.com. I wasted my time as going direct with another insurer that confused don't use was a lot cheaper.”
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Alicia, Confused.com Representative
Hello Vita,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance.
Alicia, Confused.com Representative
Hi Steven,
Thank you for leaving your review.
If you contact our support team on communications@confused.com, they'll be able to help resolve this for you.
Alicia, Confused.com Representative
Hello Samet,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Alicia, Confused.com Representative
“Answered questions correctly for the insurance company that offers cheapest insurance then said it’s gonna be more second and last time will use this yes I am confused”
Hello Stewart,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Stewart. We hope to hear from you soon.
Alicia, Confused.com Representative
“Overpriced, and then bombarded with emails which were just as high. Would never recommend being fleeced. Got what I needed much cheaper elsewhere and was relieved to be able to unsubscribe from their incessant emails.”
