“I paid a deposit for van insurance & thought the quote was the final price. After speaking to who I thought was the insurance company, I’d made a mistake on one of the questions which increased the price considerably, so said I didn’t want to proceed. I was told because they’d spoken with the insurers I had to pay a £75 admin fee I complained and was told they could charge another £50 for misrepresentation even though it was an innocent mistake. Eventually, they charged me £37.50. I still feel aggrieved as I wouldn’t have paid any deposit had I known the price could change. Will not use the site again. It’s put me off using any comparison isites f they all operate the same way”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, if you did not purchase a policy then no payment of any kind should have been taken.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“I was given information that my van insurance was due for renewal taking this information I went ahead and insured the van after I had done this I realised the information was incorrect my vans insurance wasn’t due until November but it was too late to correct the mistake but what I don’t understand is my van is insured by acorninsurance so why did let insure the van I didn’t own.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Renewal quotes are automatically generated on information previously entered on the site so are only accurate if that information was accurate and do not take into account anything that has changed since you last used confused.com.
We would recommend double checking all information before proceeding to purchase a policy.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Spoke to a very efficient sounding guy but although I told him a rough range of quotes that I had received he came up with a price almost double.Shame really he had me hooked until he revealed the price”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Please note that confused.com do not operate a phone service so you could not have been discussing quotes with one of our team via phone.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“Found cheaper elsewhere, once I clicked on a confused link to take me to the price it was saying, the price went up £50 before I had even entered any details”
Hello Michael,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Michael. We hope to hear from you soon.
Jess, Confused.com Representative
“It is ridiculous to get a reminder and then discover that none of the information confused. Com has been reinstalled. It saves zero time over starting a new quote and is therefore just an advert. Rubbish!”
Hello Peter,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
Hello Mary,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, please can you confirm you completed the motorhome quote form here: https://www.confused.com/caravan-insurance/motorhome
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
Hello,
Thank you for leaving your review.
I’m sorry to hear you have been charged twice.
As we’re a comparison site, we do not process any payments, we are unable to provide any refunds.
Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website.
I hope this helps explain the matter.
Jess, Confused.com Representative
“Unfortunately the two lowest quotes on here did not even register. When I tried to view them there was a gateway error. But the 3rd quote worked fine”
Hello Jonathan,
Thank you for leaving your review.
The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com.
As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m sorry for any inconvenience caused.
Ka, Confused.com Representative
“Confused prices me and transferred me to insurer they they charge me over 250£ extras to give me insurance, I have been using confused for years and this time they got me robbed, very sad and very bad experience”
Hello Azhar,
Thank you for leaving your review.
The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com.
As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m sorry for any inconvenience caused.
Ka, Confused.com Representative
Hello Jim,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
“Incredible prices they just not even fixed up and down by more then 80% and 100% prices doubled only in 1 day
Same details for the policy no thing changed but prices goes up like rocket only on 1 day period and even more on few days
Poor service no control”
Hello,
Thank you for leaving your review.
The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com.
As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m sorry for any inconvenience caused.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review.
We can see you have resolved your query and filled out the Reward claim 3 days ago.
To obtain a Greggs bonus reward, you will need to download the Confused.com App and sign into your account and go to the Reward section of the App.
I hope this helps!
Ka, Confused.com Representative
Hello John,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
