“Given 3 good prices on the online quote.. when you actually go through to speak to the insurer and take out a policy, all 3 companies ( who all have different names but the same head office location ) the price more than doubles.
Go straight to Adrian Flux instead”
Hello Rob,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Rob. We hope to resolve this for you soon.
Jess, Confused.com Representative
“Its rubish all brokers there and once u waste your time putting ur details in they will call you ask your detail all over and build a new qoute wihich is gona rob u off.. thats y they are there no real company directly. Dont fall in trap of brokers they are ripping off people”
Hello Ateeq,
Thank you for leaving your review. I'm sorry to hear you experienced this issue.
Please be assured this is not the experience we want for our customers.
Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com and confirm the name of insurer in question.
Ka, Confused.com Representative
“Was easy to use , got me better prices than my renewal of a company I’ve been with for years, always shop around !! No loyalty with insurers these days !”
“I think I was scammed, kept getting phone calls from a 020 number.
Also asked lots of questions not relevant to insurance.
Cancelled the policy the next day and lost lots of money.”
Hi Scott,
Thank you for leaving your review and I'm sorry to hear you experienced this issue.
Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you. So that we can do this, please can you email our customer support team at communications@confused.com
Ka, Confused.com Representative
