“Not received the £20 reward as promised for taking out my van insurance so could have bought somewhere else cheaper. I've queried my claim and the fact that the rewards App doesn't work as intended. Have heard nothing back from you, no support whatsoever, poor service!
Also my wife bought her car insurance through Confused.com and when she tried to claim her £20 reward was told her claim had expired even though she was well within the 60 day time period for claiming. Obviously there is a problem with the App so sorry Confused.com if this isn't sorted, never again, we'll go elsewhere in future.”
Hello Ian,
Thank you for leaving your review.
I’m unable to locate a recent claim for a Confused.com reward under your email address.
Here is how to claim your reward within 60 days of buying car, home, or van insurance:
Open the App/Start by downloading or opening the Confused.com app.
Add to Wallet:
Go to the "Rewards" section, log in, and tap "Add reward to wallet."
Timeline:
We then need to verify your policy details (like your policy number and insurer). Please allow up to 14 working days in some cases.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
If you have trouble and would like to contact us, please email communications@confused.com with details of your query and our team will be happy to help.
I hope this helps!
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon.
Dan, Confused.com Representative
“Top notch. Very happy with it all. Confused kept nudging me to get on with it. I take a long time to make up my mind! But their results were the best and I eventually did what I was told 🤣
Many thanks Confused. Will use again.”
“Sent me quotes but when i try take out the quote its saying i paid on screen
Thinking im insured i gone for a drive and been pulled over for no insurance advised id paid
I went to show them my bak balance to see the payment was not taken”
Hello Gary,
Thank you for leaving your review.
I’m sorry to hear you've had this issue.
As we’re a comparison site, we do not process any payments or administer policies and therefore are unable to send your policy documents or confirm payment. Payments are made directly with an insurer on their website after transferring.
Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website.
I hope this helps explain the matter.
Dan, Confused.com Representative
“It's very hard to distinguish confused.com from other services so although I took out insurance with one of the companies in the end, I really can't remember if it was with confused.com, moneysupermarket or comparethemarket.com.. However, I was a bit miffed that confused.com offered some sort of £20 voucher, but only if you used the app not the website. Given the company is called after a website, this seems a little underhand..”
Hello Graham,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
It is possible to add multiple convictions/fines to the quote form.
Once you've added your first and confirmed the details select 'Add Conviction' to repeat the process for any additional details you need to add.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
