Hi Stuart,
Thanks for leaving your review. We’re glad the tool works once the information is provided, and we’re sorry for any confusion along the way.
Kind regards,
Jess, Confused.com Representative
Thanks for leaving your review.
We’re sorry that the prices you saw previously are no longer available. Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider.
To see the latest prices, please simply go back to your account page and refresh the search.
Ka, Confused.com Representative
“Been a few days. No Greggs free coffee, no £20 for getting insurance through confused. Sure, maybe it takes time to process, but I don't have it and that's all that matters. I should not have to wait months for something like this, which seems to be what will happen.”
Hi Steffan,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Ka, Confused.com Representative
Hi Simon,
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
Thanks for leaving your review as your feedback is really important to us.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
All the insurance companies on our panel of insurers are authorised by the Financial Conduct Authority and we do complete regular due diligence on these insurance companies.
Because you have posted on a review site, we cannot view your account details here.
To help us resolve this, please email our support team at help@help.confused.com.
Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
“I wasn’t impressed by the so called cheap price at the start, then a few add ons and becomes more expensive than most other plans on the site.
Very mis-leading and shouldn’t be allowed as it wasted my time.”
Hi Gary,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
Hi David,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“Because it is van insurance it is assumed that you have a business. I do not have a business and there is no alternatives to say so, so could not progress with the questions”
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and help.
Dan, Confused.com Representative
“The price shown is not the final price you will pay, I would recommend to use the website with precautions, and compare the prices with other websites as I have found better pricing elsewhere and the final price was exactly what it showed me.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
Hi David,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
Hello Robert,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“The system took the registration, make and model etc and produced quotes, but it wasn't clear that these did not cover a campervan (professionally converted when new) and meant that we almost took out insurance that would have been invalid.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If your vehicle was converted after being sold it would most likely still appear on the database as a van rather than a campervan.
We do have a section dedicated to campervans
https://www.confused.com/caravan-insurance/campervan
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Jess, Confused.com Representative
“Wrong information is passed to insurers, when I phoned insurance company to confirm policy said wrong information was passed to them and charged me an extra £200😫”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. Information entered on to the quote form by our users is passed accurately to the insurer to set up the policy.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com.
I’m very sorry for any inconvenience this has caused you.
Dan, Confused.com Representative
Hello Ian,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com and confirm the name of the insurer in question.
Ka, Confused.com Representative
Hello Stuart,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Stuart. We hope to resolve this for you soon.
Dan, Confused.com Representative
Hello Garry,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“Not so good these days, twice I have been shown a price for vehicle insurance and then when clicked on go to the company direct it then shows a different price, always more.”
Hello James,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, James. We hope to resolve this for you soon.
Jess, Confused.com Representative
