Hello Jonathan,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Jonathan. We hope to hear from you soon.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, I can confirm Confused.com is an online only service and does not call you. It sounds like you have selected the option to allow the top two insurers to contact you via phone. We would recommend reaching out to the insurer and they will be able to remove your number.
If you need any further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
Hello Roy,
Thank you for leaving your review.
The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com.
As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m sorry for any inconvenience caused.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Actual price went up considerably when confirming details over the phone even though no changes from online. Advisor kept going back to Manager and price kept changing.
Very unprofessional.
Deposit was refunded ok but hounded with 21 some (answered some not) calls to me to remind me to take up policy that we completed online. No in-house communication by the Company involved.”
“Your quotations precluded use for motor trade purposes. I questioned this, as my use could be construed as being motor trade and I was told to try your specialist trade department. However, they, rather abruptly, refused to offer me insurance as as I did not meet their criteria. I actually felt as though my request was viewed as some sort of scam, rather than the honest customer request it actually was.
This left me without a suitable quotation and I was forced to take my business elsewhere.”
“The whole experience was very frustrating. Each attempt to follow a quote ended up with it freezing. I believe the issue is, my registration is recognised as a 3 door van and not a 5 door landrover.”
“When I went on to accept the offer they would not accept me due to age and I had already put my age in as a required question, which delayed my acquisition of insurance on a disabled van to carry my husband’s mobility scooter very disappointed”
“I used the website and found some great prices, however when I noticed a slight error with ' licence held from' and corrected it to held licence longer the price jumped up by over 500 pounds. ( should have been lower if anything) If I had not noticed the error that I didn't make then I would have been in for a world of pain. Hesitant to use the search site again I'm afraid.”
