“So, the comparison experience was very good however, the insurance company experience definitely not so good. Having been pleased with the advertised premium and gone with that, I was contacted by the insurance company to "clarify", information on the application. An adjustment which made no change to the premium was required and guess what? Yes, that adjustment cost a further £25
The day after paying that extra cost I have been contacted again by the insurance company saying they need to see all the renewal documentation and my official NCB certificate. I can genuinely declare I have never had to produce either of these to a new insurer before. So much for saving time and trouble using Confused.com, perhaps they might like to have a word with Motorvision about the welcome they extend to new customers.”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“Initial advertised quote looked ridiculously cheap compared to my renewal. By the time I’d clicked through to the insurance companies website it was over £100 more than originally stated and not far short of my renewal! Always expect it to be slightly higher than advertised, but not by over £100.”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
Hello Garry,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Jess, Confused.com Representative
“Checked out your website and was going to perch’s insurance as it was a good price
Only to find when I went to the insurance website they had put the price up by £60. But went back on you website and it was still £60 less I was not impressed”
Hello Peter,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Peter. We hope to hear from you soon.
Ka, Confused.com Representative
Hello Colin,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
Hello Sally, we’re glad to hear your prices were competitive and we appreciate you taking the time to leave us a review!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
“To many emails we just need to insure and that’s it !!
Did I purchase from you I don’t know as I have 100 email I’m not sure that I did or didn’t !!!!”
Hello Kevin,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Jess, Confused.com Representative
Hello David,
Thank you for leaving your review, your feedback is really valuable to us.
Confused.com is an online price comparison website, we do not operate a telephone service.
If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help.
Jess, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
Hello Jonathan,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Jonathan. We hope to hear from you soon.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue, I can confirm Confused.com is an online only service and does not call you. It sounds like you have selected the option to allow the top two insurers to contact you via phone. We would recommend reaching out to the insurer and they will be able to remove your number.
If you need any further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
Hello Roy,
Thank you for leaving your review.
The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com.
As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
I’m sorry for any inconvenience caused.
Ka, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Actual price went up considerably when confirming details over the phone even though no changes from online. Advisor kept going back to Manager and price kept changing.
Very unprofessional.
Deposit was refunded ok but hounded with 21 some (answered some not) calls to me to remind me to take up policy that we completed online. No in-house communication by the Company involved.”
