Thanks for leaving your review as your feedback is really important to us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Because it is van insurance it is assumed that you have a business. I do not have a business and there is no alternatives to say so, so could not progress with the questions”
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and help.
Dan, Confused.com Representative
Thanks for leaving your review, your feedback is really valuable to us.
We do have a customer support team standing by for any queries.
If you’d like to contact us, please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us!
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“simpcould find which was right at top of page quote i les,just clicked on the e mail they sent me and picked the cheapest price which was top of page”
Thanks for leaving your review.
Please note as a Comparison website we do not process payments or administer policies, we also wouldn't call you about your quote or policy. This may have been your insurer directly. I would recommend you contact them to discuss why they are adjusting your price.
If a quote has increased in price after transferring to an insurers website:
We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
