“The RCIB offering on your site indicated that windscreen breakages were covered free of charge; whereas, only on completion of accepting the cover, I discovered that there was an £80 surcharge for replacements and a £20 surcharge for repairs.
Had I known this, I would have remained with my current insurers.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com confirming details of the date of quote created and given annual price with your chosen insurer.
I’m very sorry for any inconvenience this has caused you.
Ka, Confused.com Representative
“Asking for van insurance stating use for business purposes. Quotes came through. After closely reading the policies, they were giving cover for private use social domestic and pleasure only. Hardly acceptable for a quality comparison site.”
Hello David,
Thank you for your feedback. I’m sorry you’re having trouble with the vehicle registration details. As a comparison site, we use the information you enter to pull quotes from our panel of insurers. If you have an old registration saved, please update your vehicle details in your Confused.com account (Account> Quotes > View all details and edit and then change vehicle).
If you need further help, please reply here or use our contact form so we can assist you directly.
Kind regards,
Jess, Confused.com Representative
