“Been with confused for a few years.good service but this year can’t get hold of them in reference to renewal.they should have a telephone number so we can contact.”
Hello Rab,
Thank you for leaving your review, your feedback is really valuable to us.
As we are an online comparison website, I'm afraid that Confused.com do not operate a telephone service. I am sorry for any inconvenience caused.
Please note that we are not an insurer so we do not administer your policy and if your query relates to your renewal you may need to contact them instead.
If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help.
Dan, Confused.com Representative
“Good to insure van on Sunday night, a little late to find out when insured van it’s online site only from One Protect, hope to be able to speak to a person not chat box in case you need to use them .”
Hello Stuart,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Stuart. We hope to resolve this for you soon.
Dan, Confused.com Representative
Hello James,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted contact.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
You'll only be contacted by insurers regarding your quote by phone if you have opted into this when completing the quote form.
I hope this helps.
Dan, Confused.com Representative
Hello Julian,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
Confused.com does not operate a phone line so have not been contacting you by phone though you may be contacted by insurers directly if you opt into this on the quote form.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Dan, Confused.com Representative
