Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“good comparison site , and found me a good deal .. i think i messed up getting my £20 voucher though by buying the insurance accidently straight with the insurer in stead of through confused. .. would be good if there was a note there explaining this .. but apart from that ( my fault ) good experience”
“Can get better price than going direct to the same insurer. Not 5 stars because some of the providers they include have really bad history when it comes to paying out in an accident. High scores for features and low price are no use if you can't actually rely on being helped and compensated if something bad happens and often the top results are firms where many people have experienced this. Would be good to exclude these as a way to encourage better service although the headline lower price would not look as attractive.”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Dan, Confused.com Representative
