“It needs to be made clear about the prices shown as they are very misleading. One might think its a good price as you have ticked the appropriate boxes at the start, but when you click on the site it's saying this is extra that is extra and at the end its added on an extra 100 plus pounds.”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“they gave me a massive list of insurance quotations, very clearly listing the details, which enabled me to choose a new motor insurance that was half the cost of my previous insurance”
“Have used confused.com for several years. The site has improved greatly over the years making the process of finding a quote even easier.
The site is well laid out, simple to use, with key information displayed clearly.
I’ve also continued to use confused as the quotes given are very competitive against other comparison sites and direct providers.”
Hello,
Thank you for leaving your review.
As a comparison website confused.com does not operate a phone service and I cannot see that you have spoken to any of our staff via email.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
