“Accepted the quote, paid the premium, they issued the documents, then a couple of hours later they decided they didn't insure vans with windows so cancelled the policy, and to add insult they charged me £45 for it.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“I added convictions then gave me a quote I was happy with and now I have to pay £300 more because the insurance company said I've not put them on fumming”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“Previously found prices to be competitive, until this year discovered broker not passing on important disclosure I'd made to the insurer. In future I'll be checking every quote for accuracy. I don't want a claim to be refused by insurer for non disclosure.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
