“I have a quote for Ā£335+- so I was pleased and cancelled my renewal with other company but when I called they they said the price is now Ā£500++++ so not happy with that as is time consumingā¦”
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Weāre sorry that the prices you saw previously are no longer available.
Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider.
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Ka, Confused.com Representative
Thanks for leaving your review.
Weāre sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from āBronzeā to āGoldā)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Ka, Confused.com Representative
