“Had a price for van insurance from Zego and even though I put business use on the cover the insurance offered was personal use only. I had planned on the amount they offered and now it’s left us in the leach and without insurance cover now have to rush to find other cover”
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Dan, Confused.com Representative
“Insurance far too expensive as i have 11+years protected no claims on my car but yet to insure my van they were looking for over £1300 , pretty disgusting considering im a careful driver and have been since started driving in the 80's”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“The quotation was not accurate, the link to insurer did not work and upon ringing the insurer, the quote was £65 more than that on the comparison site , reason given by the insurer was they did not have the driver licence number, so I don’t see a logical reason why it should increase due to giving the licence number”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
“Price increased after I bought the policy then got a £150 cancellation fee after a didn't accept the new price, this was before the policy started. Disappointed”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
