“I think I was scammed, kept getting phone calls from a 020 number.
Also asked lots of questions not relevant to insurance.
Cancelled the policy the next day and lost lots of money.”
Hi Scott,
Thank you for leaving your review and I'm sorry to hear you experienced this issue.
Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you. So that we can do this, please can you email our customer support team at communications@confused.com
Ka, Confused.com Representative
“ridculous asking for a password when i am purchasing and unable to complete van insurance with Aviva without explanation and 10 attempts to talk to approptiate dept.
absolute rubbish”
Hi Alan,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Ka, Confused.com Representative
“The prices shown are fake, when actually going to the various websites the actual prices are well over double, mine for Courier insurance was quoted at £1015.00, actual price when I rang was £2,800.00, almost 3 times more than this site shows, and they are live quotes as they varied during the day, it is an absolute fake site, they need closing down.”
Hi Steven,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question and a screenshot of the given price and quote reference.
I’m very sorry for any inconvenience this has caused you, Steven. We hope to resolve this for you soon.
Ka, Confused.com Representative
