Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,655 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Not at all as competitive for Home Insurance in 2025, compared to other review websites of this ilk, but that is solely on this occasion. This should NOT detract from the fact that Confused.com has been a great source of comparison for me, when looking at my car insurance this year. I accept that each site, cannot always be the best, which is why I run my quotes through about 5 search engines, to ensure I have sufficient information upon which I can then make a balanced and informed decision.”

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Posted 3 months ago

“always finds me the best quote”

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Posted 3 months ago

“It's very useful as they keep your details so it's easy to get new quotes every year. My existing insurer increased this years quote by a whopping 51% so it was a no brainer to check out Confused.com and save almost £100!”

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Posted 3 months ago

“Must cheaper than other options”

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Posted 3 months ago

“I wanted to purchase the insurance but the system did not allow me. Cracking marketing ploy!!!”

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Posted 3 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Informative and best prices”

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Posted 3 months ago

“easy to use .and good prices and you get rewards”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Very straightforward and provided a good range of quotes.”

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Posted 3 months ago

“Very good service easy to use would recomend”

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Posted 3 months ago

“Easy to arrange reasonable price plus rewards”

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Posted 3 months ago

“Very pleased with the service that I received and very competitive prices with trusted companies 🤠”

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Posted 3 months ago

“Easy to put details in and get quotes.”

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Posted 3 months ago

“helped me to home insurance. very good experience”

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Posted 3 months ago

“I used them to compare home insurance and bought one of those listed. It's a shame they don't honour the advertised so-called reward.”

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Posted 3 months ago

Hello Peter, Thank you for leaving your review. I can see the £20 Rewards credit has now been added to your Confused.com wallet. You can access this by going to the rewards tab in the Confused.com app. Please note any future Confused.com rewards claims can take up to 14 working days to be verified. If you have any difficulties retrieving your rewards in the app please contact us via email on email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 3 months ago

“have used it befor easy to follow.”

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Posted 3 months ago

“Competitive prices and rewards makes it even more competitive”

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Posted 3 months ago

“Excellent comparison website with a useful side by side comparison of short listed companies. On this occasion I did not switch”

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Posted 3 months ago

“It just worked so well Can't say anymore. Xx”

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Posted 3 months ago

“I looked at other websites for comparison then looked at Confused and prices were similar but I had insurance from Confused last year and very pleased with the decision.”

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Posted 3 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,655 reviews