Name: Confused.com - Home Insurance
Rating: 4.57

“Far too many messages re quote”

Posted 2 days ago

Hello Peter, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 1 day ago

“Should state if only chat”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“The quotes are all ok but trying to get the rewards owed are an uphill struggle”

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Posted 1 week ago

Hello, Thank you for leaving your review. I can see you have claimed your Confused.com reward and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. I hope this helps! Dan, Confused.com Representative

Posted 1 week ago

“Cannot comment as I have only just purchased the insurance.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“Very bad experience. Some companies prices different as shown.”

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Posted 1 week ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 week ago

“Too complicated - prices too high - not impressed at all”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 week ago

“Sorted out the House Insurance very quickly. Only problem one Insurance provider,Allianz bit of a nuisance. Constantly phoning so much i had to block the number. I went with Admiral had what I wanted, not just the best quote: Allianz was 3 times this quote.”

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Posted 2 weeks ago

Hello Carolann, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with Allianz. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“Insurance? 10 out of 10. Gift card delivery? Still buffering...”

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Posted 2 weeks ago

Hello Christopher, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 2 weeks ago

“I selected a quote of £294 for buildings & contents insurance & went to Hastings' website to purchase but price was over £360 so I phoned them. Was told they could not do my chosen policy at price quoted on confused.com. Suggested they stop promoting policies at prices they do not fulfill. Ended up negotiating a better deal with my current insurer (AA). Stressful waste of time searching confused.com”

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Posted 2 weeks ago

Hello Anne, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Anne. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 weeks ago

“Getting marketing telephone calls”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 weeks ago

“The rewards are not as good as they used to be, loved the IMO car wash reward, sadly no longer available”

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Posted 4 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Dan, Confused.com Representative

Posted 4 weeks ago

“Your quote was substantially more than direct with the company on this occasion. I went direct obviously.”

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Posted 1 month ago

Hello Keith, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“All good for prices BUT couldn’t complete on the site so had to connect directly with insurers to purchase and therefore couldn’t claim a gift from you🤷‍♂️”

Helpful Report

Posted 1 month ago

Hello Keith, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue but as long as you purchased the same quote you obtained on Confused.com you are still eligible for the rewards. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Left more confused than I started, which is probably more to do with insurance companies algorithms than Confused.com itself. This time round shopping around certainly didn’t work for me and I ended up going back to my previous insurer.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“The app kept scrolling back with the same questions, and asking unnecessary questions, try to hack for more business, so we went direct to Tesco house & contents insurance, we found the process took too long to complete.....”

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Posted 1 month ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Dr didn’t show up, got a refund”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 1 month ago

“Between entering my information and handing over to my chosen insurance quote, a number of details were lost, including my joint policy holder. I ended up cancelling the policy and using a different comparison site.”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 month ago

“Best price, nice reward, and easy to do , already recommended you .”

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Posted 2 months ago

Hi Peter, Thanks for your feedback. But you provided us 2 out of 5 star rating. 1 is Negative and 5 is Excellent. If you like to amend the score, we recommend to go back to Review.IO and and amend the star rating. Ka, Confused.com Representative

Posted 2 months ago

“Mostly use Confused but this time was disappointed that most companies found it v difficult to separate ’home’ from ‘contents’ insurance. Also, did not fully appreciate the difference between ‘leasehold’ freehold or renting. Finally, Im in a development that is Listed. Although Im not in a Listed building, Im in a separate property which is at the rear of the Listed building.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Unfortunately the lowest price quotes did not stay that way as soon as I tried to buy them. Some even tripled in price!”

Helpful Report

Posted 2 months ago

Hello Chris, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Chris. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews