Name: Confused.com - Home Insurance
Rating: 4.57

“Procedure ok”

Posted 1 day ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 1 day ago

“Recommended a range of providers but provided the wrong starting date for the policy so I ended up paying for two additional days I did not need.”

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Posted 3 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. All quote information can be entered or edited by the user and confirmed prior to purchase. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 days ago

“I was even more confused before I found a suitable (but not the cheapest) insurer. It seemed that to correct input and compare things like different excess levels I had to ask for a new quote. I ended up with 5 quotes with the same insurer (that thoughtr we could all do everything on line) and couldn't tell which was which in order to pay. Cancelled them all and started again next day, that company no longer appeared! (Were they frightened of slate roofs ... or what?) Did find a reasonable price for more than what I wanted and signed up. (They do have people as well as AI!)”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 4 days ago

“Confused.come home insurance is the best place to find houses Bhhrkrmrbbrbbb njyjtjtkr heuurjrvrvrgeheje jeiriirjrbtntjtkkktkthrhrjlwy bhtjrkmrr”

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Posted 1 week ago

Hello Musty, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 1 week ago

“So took out car and home insurance previously from Confused.Com supposed to get £20 voucher plus free drinks from greggs for a year didn't get either”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 1 week ago

“cofused very cofused very cofused very”

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Posted 1 week ago

Hello Peter, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 week ago

“Whenever I went from Confused.com to the provider website, the price changed as did some of the seleted information. For instance I selected 2 bedrooms but it changed to 3, I selected legal costs but had to re-select on the website. Also the Tesco website was down, so I couldn't follow up.”

Helpful Report

Posted 2 weeks ago

Hello Ian, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Ian. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 week ago

“It's good to get some idea of current prices before you buy. In previous years, I've seen added incentives from insurers with special deals on price comparison sites, but there seems to be less of that this year. I would have gone with Confused.com's best priced provider if the price and features of the insurance had been the same when I followed through to the insurer's website, but they were a lot different, so I shopped elsewhere.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 week ago

“Insurance companies are too cheap and most important cover is not included.Water and flood excess is hidden by each company.It is shocking to find out that being in business last 30 years until now how the cover is not included and it took me wole day to get the cover I need but still not happy.It never was like this.Only the companies with full cover shoud be shown.”

Helpful Report

Posted 3 weeks ago

Thank you for leaving your review. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.

Posted 2 weeks ago

“Phoned for help with house insurance back to me 3_5days,too long eventually dealt with myself”

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Posted 4 weeks ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.

Posted 2 weeks ago

“Your site directed me to my choice supplier, but didn't allow to finish on Compare.com!”

Helpful Report

Posted 1 month ago

Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Alicia, Confused.com Representative

Posted 2 weeks ago

“Frustrating application process, screen locked halfway through application. Abandoned!”

Helpful Report

Posted 1 month ago

Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 2 weeks ago

“Price was given but when went to site they asked for more money”

Helpful Report

Posted 1 month ago

Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 2 weeks ago

“Good prices on your site but escalated when diverted to the company I'd it a spray to catch the mackerel and I still can't claim my reward after a week”

Helpful Report

Posted 1 month ago

Thank you for leaving your review. I'm very sorry to hear you haven't received your Confused.com Reward after purchasing via our website. We would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 2 weeks ago

“It was of little help.”

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Posted 1 month ago

Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 2 weeks ago

“On web sites picked home insurance went to buy it kept going onto more expensive policies (no chance) tried 3 times rubbish .”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 month ago

“Tried to get a comparison to our current policy. Liked Aviva but when I went into the detail (such as the accidental damage clauses) i found that the price was 35% more expensive. So we stayed with current provider”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 month ago

“Home insurance is very serious business. Once I've searched for quotes on your comparison site, which then results in a list of quote prices as a result of that search, those quote prices once given, SHOULD last till the renewal date. Far too many insurers provide quotes after my search, that only last till midnight that same night. This is very bad practice and places pressure on the customer to make rush decisions. This does not give the customer time to:- 1. go through the process of checking whether any 'Special terms' are imposed by this insurer where the same special terms aren't imposed with other insurers. 2. try prices with other types of cover added or subtracted such as accidental cover, adding a bicycle, emergency cover. 3. read through the policy to ensure there aren't any sneaky exclusions, or that a toilet in a room has to be acknowledged as a second bathroom. There is NO excuse for Confused.com to allow this bad practice. You have the power to insist on quotes once given must last till renewal date, and the power to exclude insurers who insist on doing this”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Your prices may no longer be there due to the quote being expired. If this is the case, your details would have been resubmitted when you returned to show you a list of up to date prices. The time a quote is valid for varies between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Because confused usually allow insurance companies to auto renew car insurance, the particular company I used to insure my car was Yoga/Swinton however because I like many other people change insurance providers each year, "which is why confused exists" makes it hard to cancel Their cover!”

Helpful Report

Posted 1 month ago

Hello Kenneth, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing cancelling your auto-renewal. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with cancelling a policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 month ago

“Poor results better quality options at better prices checking each separately.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews