Name: Confused.com - Home Insurance
Rating: 4.58

“Your site directed me to my choice supplier, but didn't allow to finish on Compare.com!”

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Posted 1 day ago

“Frustrating application process, screen locked halfway through application. Abandoned!”

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Posted 1 week ago

“Price was given but when went to site they asked for more money”

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Posted 1 week ago

“Good prices on your site but escalated when diverted to the company I'd it a spray to catch the mackerel and I still can't claim my reward after a week”

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Posted 1 week ago

“It was of little help.”

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Posted 1 week ago

“On web sites picked home insurance went to buy it kept going onto more expensive policies (no chance) tried 3 times rubbish .”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 week ago

“Tried to get a comparison to our current policy. Liked Aviva but when I went into the detail (such as the accidental damage clauses) i found that the price was 35% more expensive. So we stayed with current provider”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 2 weeks ago

“Home insurance is very serious business. Once I've searched for quotes on your comparison site, which then results in a list of quote prices as a result of that search, those quote prices once given, SHOULD last till the renewal date. Far too many insurers provide quotes after my search, that only last till midnight that same night. This is very bad practice and places pressure on the customer to make rush decisions. This does not give the customer time to:- 1. go through the process of checking whether any 'Special terms' are imposed by this insurer where the same special terms aren't imposed with other insurers. 2. try prices with other types of cover added or subtracted such as accidental cover, adding a bicycle, emergency cover. 3. read through the policy to ensure there aren't any sneaky exclusions, or that a toilet in a room has to be acknowledged as a second bathroom. There is NO excuse for Confused.com to allow this bad practice. You have the power to insist on quotes once given must last till renewal date, and the power to exclude insurers who insist on doing this”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Your prices may no longer be there due to the quote being expired. If this is the case, your details would have been resubmitted when you returned to show you a list of up to date prices. The time a quote is valid for varies between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“Because confused usually allow insurance companies to auto renew car insurance, the particular company I used to insure my car was Yoga/Swinton however because I like many other people change insurance providers each year, "which is why confused exists" makes it hard to cancel Their cover!”

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Posted 3 weeks ago

Hello Kenneth, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing cancelling your auto-renewal. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with cancelling a policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 weeks ago

“Poor results better quality options at better prices checking each separately.”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“Far too many messages re quote”

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Posted 4 weeks ago

Hello Peter, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 4 weeks ago

“Should state if only chat”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“The quotes are all ok but trying to get the rewards owed are an uphill struggle”

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Posted 1 month ago

Hello, Thank you for leaving your review. I can see you have claimed your Confused.com reward and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. I hope this helps! Dan, Confused.com Representative

Posted 1 month ago

“Cannot comment as I have only just purchased the insurance.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Very bad experience. Some companies prices different as shown.”

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Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Too complicated - prices too high - not impressed at all”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“Sorted out the House Insurance very quickly. Only problem one Insurance provider,Allianz bit of a nuisance. Constantly phoning so much i had to block the number. I went with Admiral had what I wanted, not just the best quote: Allianz was 3 times this quote.”

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Posted 1 month ago

Hello Carolann, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with Allianz. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Insurance? 10 out of 10. Gift card delivery? Still buffering...”

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Posted 1 month ago

Hello Christopher, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 1 month ago

“I selected a quote of £294 for buildings & contents insurance & went to Hastings' website to purchase but price was over £360 so I phoned them. Was told they could not do my chosen policy at price quoted on confused.com. Suggested they stop promoting policies at prices they do not fulfill. Ended up negotiating a better deal with my current insurer (AA). Stressful waste of time searching confused.com”

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Posted 1 month ago

Hello Anne, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Anne. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Getting marketing telephone calls”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews