Name: Confused.com - Home Insurance
Rating: 4.57

“Dr didn’t show up, got a refund”

Posted 1 day ago

“Between entering my information and handing over to my chosen insurance quote, a number of details were lost, including my joint policy holder. I ended up cancelling the policy and using a different comparison site.”

Helpful Report

Posted 2 days ago

“Best price, nice reward, and easy to do , already recommended you .”

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Posted 1 week ago

Hi Peter, Thanks for your feedback. But you provided us 2 out of 5 star rating. 1 is Negative and 5 is Excellent. If you like to amend the score, we recommend to go back to Review.IO and and amend the star rating. Ka, Confused.com Representative

Posted 1 week ago

“Mostly use Confused but this time was disappointed that most companies found it v difficult to separate ’home’ from ‘contents’ insurance. Also, did not fully appreciate the difference between ‘leasehold’ freehold or renting. Finally, Im in a development that is Listed. Although Im not in a Listed building, Im in a separate property which is at the rear of the Listed building.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“Unfortunately the lowest price quotes did not stay that way as soon as I tried to buy them. Some even tripled in price!”

Helpful Report

Posted 2 weeks ago

Hello Chris, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Chris. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 week ago

“Long drawn out process needs simplifying for older users,especially at 11.00 at night.Got very bored ! Finished job 2 nights later !!”

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Posted 2 weeks ago

Hello Les, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“I tried to download the confused.com app from Google app store (also via QR code) but it states it is not available in your country (UK). Therefore I can not use the app but have to login to my online account instead.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“reasonable quote”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“I spent a very long time trying to put all my details on your site. 3 times the site was down. My password was wrong so I changed it, I got a friend to try still could not go forward re the password.I managed to get my insurance done but it was not easy”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“Had to keep repeating information”

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Posted 4 weeks ago

Hello Philip, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 weeks ago

“I know it is not the fault of your company i was going to get my house and contents from Tesco but in two days the price had gone up by £20”

Helpful Report

Posted 1 month ago

Hello John, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Jess, Confused.com Representative

Posted 4 weeks ago

“Failed to beat renewal quote.”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. We do currently have a promotion which guarantees to beat your renewal price. If we don't beat your renewal price, we will pay the difference plus £20! For more information on how to claim, please visit the Beat Your Renewal section of our website. Jess, Confused.com Representative

Posted 1 month ago

“I was really confused as I was trying to get insurance for my home without contents but all the quotes came up as contents only and I could not change the quote to house insurance”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Tried Churchill quote, all good to payment then received message could not offer me a policy. No explanation why can't offer”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 month ago

“I picked the company I wanted, answered all the questions then couldn't complete the payment. When I tried again (immediately) the price had increased. I am aware that I am not the best at technology but I don't know what else I could have done. I now don't know whether I've completed this transaction or not.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 month ago

“I was definitely confused”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Although I took out insurance with hastings I am still receiving reminders that my insurance will expire shortly”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 1 month ago

“Good starting offer, but by the time you try to get it is way more than the starting offer, so I am not impressed.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 month ago

“I wanted to change the start date for insurance but was unable to.”

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Posted 1 month ago

Hello Bob, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Although you spend time to complete all details both to receive quotations and when selecting the product the facts stated are not taking into account when selection of providers are given. If you have any issues ie subsidence or flooding these companies will not provide cover.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews