Confused.com - Home Insurance Reviews

4.57 Rating 12,813 Reviews
93 %
of reviewers recommend Confused.com - Home Insurance
Read Confused.com - Home Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
Buildings insurance quotes found by confused.com are clearly based on a generic set of questions - each provider then has their own endless questions, depending on the answers to which, a materially different final quote is given. The original price comparison is therefore meaningless. Claiming a "reward" (about which much is made in the TV adverts) predictably involves agreeing to some small print about some marketing company getting hold of one's data - so there are strings attached, and it is not actually free.
Posted 2 weeks ago
Uuuuuuuuty
Posted 3 weeks ago
Your website kept freezing
Posted 1 month ago
Left me confused.com and some of the quotes were on the high side. Other comparison sites were cheaper.
Posted 1 month ago
The process was not as easy as other websites and was very long and sometimes confusing.
Posted 1 month ago
your questions not simple and straight forward like other and quotes to high
Posted 2 months ago
Had to go through to contact insurer who then repeated all the questions again resulting in a higher quote. Very frustrating!
Posted 3 months ago
Hello,
Thank you for your feedback.
I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com.
I’m sorry for any inconvenience caused.
Ruby (Confused.com Representative)
Posted 3 months ago
Tried to buy and payment crashed. Went to insurer so no freebies. Dissapointed.
Posted 3 months ago
Hello,

Thank you for your review.

If the quote originated through Confused.com, you will be eligible for Confused.com rewards. You will need to claim through our website.

I hope this helps.

Ruby (Confused.com Representative)
Posted 3 months ago
No support from u
Posted 3 months ago
Hello,

Thank you for your review.

I'm sorry you feel this way, can you please email communications@confused.com so we an assist you.

Ruby (Confused.com Representative)
Posted 3 months ago
I put in all my bespoke answers for the level of cover that I wanted but when the quotes were shown, all the companies were showing different levels.
Posted 3 months ago
To much information to put in. Plus when went on a site to take up the offer it was more than quoted.
Posted 3 months ago
I’ve been waiting since Monday.for a reply from the young lady who rang me last week about our building and house insurance request
Posted 4 months ago
I am not in the habit of recommending any companies to friends or colleagues. I use confused.com when I need to but I don't always use their recommendations. Don't take it personally.
Posted 4 months ago
STANSTED AIRPORT ESSEX LONDON CM 24 8AA
Posted 4 months ago
no comment
Posted 5 months ago
I thought I had a very good price but then Swinton charged £35 for setting up the insurance so price not as good on your website!
Posted 5 months ago
The company offerring the best deal should come with a warning DONT COME TO US IF YOU ARE IN A NEWBUILD!! I am very busy snd my time is valuable and I completed the online forms which took me as far as payment page then I saw that their system had changed the huse number of my address from correct to WRONG. If I had not spotted this I would have insured the wrong house!!! After an age I got thru to customer serice who admitted they cannot cope with newbuilds. (MY post Code IS registered and IS correct and everyone else accepts it... )so I asked if it could be amended. Cust service said no I would have to start all over again on the phone....so I went elsewhere . No problem with online there....
Posted 5 months ago
Had to phone AA to get breakdown cover. What a nightmare. Having given all information online then am asked for it all over again. Also windscreen cover free on website but on the phone it’s £75 for a claim
Posted 5 months ago
I didn’t want a basic policy and it kept trying to keep me on the cheapest quote
Posted 5 months ago
The system worked but not as advertised.
Posted 5 months ago
Confused.com - Home Insurance is rated 4.57 based on 12,813 reviews