Name: Confused.com - Home Insurance
Rating: 4.57

“I hate the internet”

Helpful Report

Posted 1 month ago

“The service was fine but I am not in the habit of recommending products or services to others.”

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Posted 2 months ago

Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Jess, Confused.com Representative

Posted 2 months ago

“your prices were too high and you would not match same company details with moneysupermarket so i could not buy from you”

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Posted 2 months ago

Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail. Jess, Confused.com Representative

Posted 2 months ago

“Sends to many emails for every list of companies found Customers website didn’t work when I went to the payment. Had to find another company via a different website.”

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Posted 2 months ago

Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. We’re an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly for help with completing the purchase. You will find their contact details on their website. Ka, Confused.com Representative

Posted 2 months ago

“Final real world quote from insurers was three times the price of that indicated on your website, despite my requesting the add-ons such as legal protection etc, therefore a waste of my time..”

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Posted 2 months ago

Hi Richard, Thanks for leaving your review. We’re sorry that the prices you saw previously are no longer available. Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider. To see the latest prices, please simply go back to your account page and refresh the search. Ka, Confused.com Representative

Posted 2 months ago

“I got several quotes but when I filled in further details they all said they wouldn't insure me for flooding so I wasted my time putting all my details in.They shouldn't waste people's time and should make it clear from the start.”

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Posted 2 months ago

Hi Hilary, Thanks for leaving your review. We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you. We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately? Ka, Confused.com Representative

Posted 2 months ago

“PRICE OFFERED to expensive does not compare .Thank you”

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Posted 3 months ago

Hello Steven, Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail. Jess, Confused.com Representative

Posted 3 months ago

“Same insurer is cheaper on compared the market”

Helpful Report

Posted 3 months ago

Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail. Jess, Confused.com Representative

Posted 3 months ago

“Did not suggest the correct insurance for renovation despite that being an option”

Helpful Report

Posted 3 months ago

Thanks for leaving your review. We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you. We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately? Jess, Confused.com Representative

Posted 3 months ago

“Disappointed that once I’d taken out insurance I found a cheaper quote with the same insurance company cheaper with another price comparison website. I’ve been told they will match the quote plus £20 but it’s been a week now since I sent Confused evidence and I’m still waiting for a response. So, unless they keep their word the £20 voucher you get for placing business with them will equate to £10 and from previous purchases the Greggs incentive hardly gets used so not much of an incentive to make Confused my go to comparison website.”

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Posted 3 months ago

Hi Kim, Thanks for leaving your review. I'm sorry to hear you experienced this issue and I can see my colleague looked into your query and explained the AI chat bot error and resolved your query. If you have any further queries, please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us! https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 3 months ago

“I fill out the information accurately. Confuse send me matched/best products. I purchase said policy, only to find in the policy paperwork, that it is not suitable, because the information was ignored. If i lhad not spotted the issue the insurance is useless and would have been voided. So I had to ring the company and cancel. Then the next several companies on the list also were not a match. Had the same problems last year. Won't be using again.”

Helpful Report

Posted 3 months ago

Thanks for leaving your review. We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you. We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email help@help.confused.com so we can look into this immediately? Confused.com Representative

Posted 3 months ago

“Very CONFUSING”

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Posted 3 months ago

Hi Phillip, We're sorry you found it very confusing. We want to help you get this sorted as smoothly as possible. If you can share a bit more detail about what’s unclear (e.g. quotes, the flow, or a specific step you’re stuck on) with our CS team, they'll be happy to assist! You can reach them at help@help.confused.com. Kind regards, Confused.com Representative

Posted 3 months ago

“Still looking for cheaper one”

Helpful Report

Posted 3 months ago

Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 3 months ago

“Just to much trouble went straight to Tesco picked up phone all done very quickly and you actually speak to a person.”

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Posted 3 months ago

Thanks for your review. I’m sorry you found it too much trouble and that you ended up going straight to Tesco. We aim to make things quick and straightforward and to provide direct support when needed. If you’d like, we can help you review your options or guide you through the process step by step. You can also reach our team at help@help.confused.com for direct assistance. Kind regards, Confused.com Representative

Posted 3 months ago

“last year I did not receive the asda voucher nor the coffee ones. I will be making a fuss if this years Tesco insurance does not deliver”

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Posted 3 months ago

Thanks for leaving your review. Please note rewards are not issued automatically, you need to submit a reward claim within 60 days of your purchase. Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app. If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs Dan, Confused.com Representative

Posted 3 months ago

“Got a quote for Aviva but having gone through all the process Aviva insisted that I call them as they couldn't accept the quote. Haven't been able to get through to them yet and I have been trying for over a week. Now given up.”

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Posted 3 months ago

Hi David, Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. Ka, Confused.com Representative

Posted 3 months ago

“Co-op was top of list but when i went to their site for a valuation, it came out much higher than the figure given by Confused.com.”

Helpful Report

Posted 3 months ago

Thanks for leaving your review. We’re sorry that the prices you saw previously are no longer available. Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider. To see the latest prices, please simply go back to your account page and refresh the search. Ka, Confused.com Representative

Posted 3 months ago

“One experience is not enough to recommend a product or service. If asked I would say it worked for me, so the question is misleading.”

Helpful Report

Posted 3 months ago

Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 3 months ago

“Unable to get to payment page kept saying needed more info but unable to find out where.”

Helpful Report

Posted 3 months ago

Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. Ka, Confused.com Representative

Posted 3 months ago

“I wanted to take out house and contents insurance . After following through all of the questions I was then offered a selection of quotes from various companies. I tried several times to complete with aviva only to be met with error message. I contacted aviva and confused.com and after two days of it not being resolved I then went to compare the market and took out a policy in 20 minutes.”

Helpful Report

Posted 3 months ago

Hi Richard, Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. But we are glad to hear you resolved your insurance. Ka, Confused.com Representative

Posted 3 months ago

Confused.com - Home Insurance Reviews