Name: Confused.com - Home Insurance
Rating: 4.57

“I bought car insurance through your website no problem but I’ve been trying to buy house insurance ALL day to no avail this offer ends today so I’m sure I’ve missed out!”

Helpful Report

Posted 2 days ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your home insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 18 hours ago

“Useless! After time spent entering my insurance details into the system I received back quotes, but each and every quote was not recognised by the insurance companies.”

Helpful Report

Posted 3 days ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 days ago

“Obtained quotes from Confused.com and I got a quote from Admiral which was very competitive. When I attempted to purchase the insurance, it said this quote wasn't valid on line. I ended up buying from another comparison site.”

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Posted 4 days ago

Hello Peter, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 days ago

“Very poor, as not all conditions transferred over to suppliers when quote was clicked on to provider of insurance. Therefore prices quoted changed when details were checked and needed to be updated. Very disappointed and misleading.”

Helpful Report

Posted 5 days ago

Hello Michael, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 days ago

“Could make contact with mbna to complete transactions”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 week ago

“Well it was certainly confused! Nothing wrong with the quotes but for whatever reason everything was in the name of Mary Pearson and Robert Cartwright at my address!! The only people living at my address are myself - Kathleen Cartwright and my husband Robert Cartwright! Mary is a disabled relative living in sheltered accommodation who has never had house insurance - only travel insurance. We wrote to you but sorting it out was down to us - so we used a different comparison site! Your record keeping is a concern to say the least, especially given that we used you last year”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 week ago

“For oer a week i've been trying to pay,but your system is not allowing me to do so?Very,very,very poor.”

Helpful Report

Posted 2 weeks ago

Hello Racheed, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 2 weeks ago

“I spent over half an hour getting quotes,to be transfered to Admiral,complete there questions,give my bank details to be told I could not complete the transaction and to call them the next day.Called the number given the next day and the number was not correct.Went to Direct line next day very easy and saved £40.”

Helpful Report

Posted 2 weeks ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 weeks ago

“Site not easy to navigate. Ended up being quoted for Flat rather than detached house!”

Helpful Report

Posted 2 weeks ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 weeks ago

“While I was sent various quotes for buildings insurance, when I went to go to several of the companies sites I received an automated reply that they were not able to insure based on my answers. No reason was given. Unsure as to why I was given quotes if they were not able to insure me. I went with a different company direct, and there was no problem”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 weeks ago

“Not helpful”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 weeks ago

“Received a quote from one call insurance, but it didn’t gone through and ask them call me back and received any call.”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 weeks ago

“Relatively simple way to get a quote, as most of my info was already on file. But cheapest quote from Confused.com of £444.20 turned into £480 approx on contacting the insurer (though I was able to get it down again to £462). Confused.com need to ensure quotes they provide accurately reflect what insurers are offering.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 3 weeks ago

“Guy online pure fool”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 weeks ago

“How come I get a qoute from several insurance companies and then several days later when I gom to buy the insurance the companies have vanished. A con no doubt as also the premiums have jumped up”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 3 weeks ago

“my wife had car insurance but has recently passed away no longer required i do not drive”

Helpful Report

Posted 3 weeks ago

Hello, I am very sorry for your loss. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 weeks ago

“Almost made me pay for home insurance twice by telling me my home insurance had expired. It had not because it is on autorenew. Kind of annoying to panic someone for clicks to your site. Sort it out guys.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 weeks ago

“Only went with you for the reward which your not honouring until June!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 3 weeks ago

“very high prices injecting via AI”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 3 weeks ago

“I was bloody confused”

Helpful Report

Posted 4 weeks ago

Hello Martin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 weeks ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews