Name: Confused.com - Home Insurance
Rating: 4.58

“Confused best describes it”

Posted 17 hours ago

Hello Muriel, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 21 minutes ago

“Thought I’d bought house insurance and set up a direct debit but it’s disappeared from AA Gold I thought that I’d paid the first payment on my credit card. But no trace. Worrying”

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Posted 22 hours ago

Hello Maxene, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents or confirmation of your policy after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 22 minutes ago

“Not able to input my needs for home insurance for my main home and holiday home options reject my answers”

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Posted 1 day ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 27 minutes ago

“I spent hours completing the form for Insurance, I wrote the same thing over and over again. Finally the following day I had a quote. I followed the instructions, nothing all I got was you haven’t got any quotes 😡. I tried emailing, the online Help. Frankly I’d never use Confused.com and never advise anyone to bother. Waste of time!!!”

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Posted 2 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 28 minutes ago

“The schedule is missing - one can't know in advance if the policy term is for 30 or 60 days unoccupied property, and which policy has either of these as default. So not possible to use the website. I reported it through chat and was asked to chase each provider for this information. I tried that and it too is not possible as they can't read the details through quote reference. So comparison site is of no use. Thanks.”

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Posted 3 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with the unoccupied question. If you need assistance with a particular policy or insurer, you can get in touch with our support team via the contact form located on our website and we can request they get in touch with you directly. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 38 minutes ago

“In common with other search engines, Confused produced a quote which was subsequently refused by the quoting company, 1st Central, in spite of my record of over 20 years no claims etc etc. Waste of time, no reasons given including in a phone call. Confused can't explain it either but they should investigate and ban companies that do this.”

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Posted 4 days ago

Hello Michael, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with why an insurer was unable to provide cover. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 41 minutes ago

“Load of rubbish”

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Posted 6 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“Useless and confusing!!”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“Did not tell how to get flood cover”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you are looking to query insurance summary and their t's and c's, we recommend to contact your chosen insurer prior of purchase and they will be able to help. You will find their contact details on their website. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“I never received a response to my support request.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“My renewal day was sent to me while overseas. I'm assuming that's the reason I've been blocked? Due to it being picked up I'm not in the UK.”

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Posted 1 week ago

Hello Glen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. To access Confused.com site, you will require to be in the UK. We recommend to re-attempt the same process once you have returned to the UK. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“Oh dear! I really wouldn't raise such a banal subject in conversation with my friends. I'm more likely to mock Confused.com for asking for a review!”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“Misleading quote”

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Posted 1 week ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 5 days ago

“Every time I set up a password it refused to acknowledge so have had to go elsewhere”

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Posted 1 week ago

Hello Michael, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 days ago

“I went through to the sites and each time I went to buying kept getting error which was very frustrating .”

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Posted 1 week ago

Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.

Posted 4 days ago

“Can't purchase”

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Posted 2 weeks ago

Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.

Posted 4 days ago

“Poor not like-for-like cover excesses not the same emergency cover only £300 not the normal £500”

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Posted 2 weeks ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.

Posted 4 days ago

“Couldn't pay for my policy.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.

Posted 4 days ago

“Complete waste of time and effort. Quoted a figure for thatched property and then refused to insure it even though none of information was changed. Appalling and the phone handlers of the insurance company are complete morons who do not understand what they are asking, let alone the responses.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving your review. I’m very sorry to hear you had this issue. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.

Posted 4 days ago

“Unsatisfactory”

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Posted 2 weeks ago

Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.

Posted 4 days ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews