Name: Confused.com - Home Insurance
Rating: 4.57

“I selected a Home Insurance policy with Admiral. On checking the address prior to payment it had part missing. (Only first line and postcode show on Confused) Contacted Admiral to ask what to do as couldn’t be edited. Person didn’t know said would ring me following day -he didn’t. So waste of time. Maybe I should just have accepted partial address as postcode correct but for me insurance is about not having to worry. Otherwise Confused seemed good tool.”

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Posted 6 hours ago

“Easy to navigate, with quick reply, but I doubt if I'm ever likely to have occasion to recommend it.”

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Posted 4 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 day ago

“Rubbish! Rubbish”

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Posted 6 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 6 days ago

“Load of rubbish. Prices were not cheaper as you claim. Managed to get a deal far cheaper with more benefits.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 week ago

“I tried to transfer to the insurance site to pay yesterday and it crashed. Today it’s £150 more expensive. Not happy”

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Posted 1 week ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Dan, Confused.com Representative

Posted 1 week ago

“I haven’t received my £20 Sainsbury’s reward”

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Posted 1 week ago

Hello, Thank you for leaving your review. I can see you claimed your Confused.com reward on 30/07/2025 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Dan, Confused.com Representative

Posted 1 week ago

“Once I submitted my information, I started getting lots of spammy emails with "reminders" that I do not need. This was annoying and I would not use the service again.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 1 week ago

“Dealing with your partner Allianz was shocking. I spent over an hour trying to accept their quote without success so gave up and went elsewhere”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 week ago

“Your computer system does not allow you to get further into the system after you answer 2 boxes on one screen, therefore you cannot complete your transaction even though you have found a good price.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 week ago

“Despite the price clearly still showing on the Confused website, when i tried to purchase, it went up by over £100 - very much feels like misrepresentation. Bought the insurance elsewhere”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 weeks ago

“Seeing as Michael Dowling died four years ago I'm afraid he can't leave a review”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I'm very sorry for your loss. If you need assistance removing Michael's details from Confused.com, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. My sincere condolences for your loss and apologies for any upset caused. Jess, Confused.com Representative

Posted 2 weeks ago

“Clunky website”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“Gave me the info. I needed”

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Posted 2 weeks ago

Hello Peter, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 2 weeks ago

“Taken payment but no acknowledgment insurance document or confirmation of payment”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 2 weeks ago

“Asked for a quote for a thatched cottage. The quote advised was not for this type of roofing material and when I pointed this out the company could no longer quote. Wasted everybody's time, especially mine!”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 weeks ago

“your site asked various questions, presumably to narrow down my search, and then offered as top quote a policy i did not qualify for - waste of space and my time!”

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Posted 2 weeks ago

Hello Diane, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“Poxy reward card expired before I used it. There was no need for ot to expire so quickly. Clearly a ploy to catch out the unwary. Will avoid confused at all cost in future.”

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Posted 2 weeks ago

Hello Jeff, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue and your Confused.com reward has expired. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“Picked one out then would not accept it or give me a reason why.”

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Posted 2 weeks ago

Hello Evelyn, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 weeks ago

“Didn’t get my rewards”

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Posted 2 weeks ago

Hello Tomasz, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 2 weeks ago

“We tried to buy an insurance policy that we had been quoted, and it wouldn’t let us. We have always been insured, have never had insurance declined, and have never claimed before. Therefore we could not understand why it would not let us purchase it. We went onto a rival site and purchased through them with no problem whatsoever.”

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Posted 3 weeks ago

Hello Jill, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews