“It was not very easy to use, and the results were limited, and did not cover what I had put in as my data. e.g. My house has had subsidence, but youe website offered me insurance that didn't include subsidence; not very helpful and misleading.”
Hello Charles,
Thank you for your review.
I'm sorry you experienced these issues after using our website.
Could you please email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
Hello Gareth,
Thank you for your review and I'm sorry to hear that you have been experiencing these difficulties.
If you would like us to look into this for you, please can you email us at communications@confused.com and a member of our support team will be happy to help.
Kathryn (Confused.com Representative)
Hello Ranjit,
Thank you for your review and I'm sorry to hear you feel this way.
If you would like to discuss this further, please could you email us at, communications@confused.com and a member of our support team will be happy to help.
Kathryn (Confused.com Representative)
“The click through link didn't work, so I had to contact the supplier direct. And now I do not even have the opportunity to redeem the bonus voucher / freebie which was the primary reason for me to use Confused.com in first place. Big disappointment.”
Hello,
Thank you for your review. I'm sorry you experienced these issues after using our website.
Could you please email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
Hello Adam,
Thank you for your review and I'm sorry to hear this.
If you would like us to look into this for you, please could you please email us at communications@confused.com?
Kathryn (Confused.com Representative)
Hello,
Thank you for your review.
I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
Hello Martin,
Thank you for your review and I'm sorry to hear this.
Please can you email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
“Quotes came through and not one of them included all of my insured requirements, total waste of time.
lucky that I checked the policies before buying, only interested in insuring the basics. other sites much better.”
Hello Neil,
Thank you for your review and I'm sorry to hear this.
If you would like us to look into this for you, please email us at, communications@confused.com and our member of our support team will be happy to help.
Kathryn (Confused.com Representative)
“When I called the top 3 estimates all said that they wouldn't sure as it was a new build, which was obvious from the questions completed in the questionnaire, so a complete waste of time.”
Hello,
Thank you for your review.
I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
“I tried 3 times to accept a a quote for contents insurance with LV!! Still unable to complete the transaction so I’m still without an insurance policy!!! Waste of my time!!”
Hello Susan,
Thank you for your review.
I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
Hello Andrew,
Thank you for your review.
I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible?
Kathryn (Confused.com Representative)
“Went to find my voucher code to buy something from Halfords to be told it has already been claimed and expired even though I’ve had no email to give me my code, remembered I had a reward from buying through the site but I am unable to use it. I will not be buying anything through your website again”
Hello,
Thank you for your review.
I'm sorry you had issues using your Confused.com reward. Could you please email us at communications@confused.com.
Corey (Confused.com Representative)
Thank you for leaving your review.
As we are a comparison website, we don’t calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Corey (Confused.com Representative)
Hello,
Thank you for your review.
I'm sorry you feel this way, if you have any queries please email us at communications@confused.com.
Ruby (Confused.com Representative)
Hi Charandeep,
Thank you for leaving your review.
I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com.
I’m sorry for any inconvenience caused.
Alicia (Confused.com Representative)
“I entered all my details, they gave me a list of insurance details, except the quotes they gave did not include all the details I gave, so I almost bought invalid insurance. I complained to Confused.com and duly got ignored.”
Hi Nigel,
Thank you for leaving your review.
I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com.
I’m sorry for any inconvenience caused.
Alicia (Confused.com Representative)
Thank you for leaving your review.
I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com.
Alicia (Confused.com Representative)
“Since using confused. Com I have been inudated with pfishing emails.
In addition the "rewards" for using the service are poor having to download 3rd party apps and wait for extended periods of time to recieve them should be clearly stated.”
Thank you for leaving your review.
I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com.
Alicia (Confused.com Representative)
Hi Andrew,
Thank you for leaving your review.
If you need any assistance, please email communications@confused.com and our team will be happy to help.
Alicia (Confused.com Representative)
