“asking for a review when policy just started and not had to contact anyone yet is poor. Lets see if the offer happens also as the first one didn't arrive.”
Posted 1 week ago
Hello,
Thank you for your review.
I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com.
Ruby (Confused.com Representative)
“Having given me quotes - on form I had put that I run a business from home- I attempted to process to pay, only to get message that I had to phone, and not proceed. Spoke to customer service person, who said that the company did not offer such cover. Not what I wanted to hear at 1655 on a Friday- frantic call to existing provider to take out cover with them again. Not impressed”
As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
“I used Confused to by insurance, I was drawn to the £20 voucher for dominos, it took ages to arrive and then it had a really short date on it and lapsed 10 days before I wanted to use it. If you are going to use reward make it usable.”
Posted 4 weeks ago
Hello Charlotte, Thank you for your feedback and I’m sorry to hear that you experienced these issues. Please could you email communications@confused.com so a member of our team can look into this for you as soon as possible. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)
“Insurance products found were NOT competitive & did not include cover I required, despite my having answered all the questions.”
Posted 1 month ago
Hello Chris, Thank you for your feedback. It is important to note that the prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. Therefore if you would like query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. However if you would like us to look into the cover that was included with your policy please email communications@confused.com so a member of our team can look into this for you as soon as possible. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)
Hello, Thank you for your feedback and I’m sorry to hear that you haven't received your reward. Please could you email communications@confused.com so a member of our team can look into this for you as soon as possible. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)
“Confused rewards of Domino's pizza is a con as not usable with other promotions and you always use a promotion with Domino's”
Posted 1 month ago
Hello,
Thank you for your review.
When you claimed your reward, you should have seen the choice of the four rewards along with important information about each. For the Domino's reward it says, 'Vouchers are not valid in=store and cannot be used with any other offer or meal deal'. This information was available before claiming your reward.
“Whilst the quote is relatively cheap it is important to read the small print which place quite onerous restrictions on the policy such as stating that on each and every timer you go to bed or go out the alarm must be set or a claim might be denied.Looks to me a cheap,price but not a very comforting position regarding paying out claims.”
Posted 1 month ago
Hello,
Thank you for your review.
It appears the issue is with the insurer however, please email communications@confused.com if you have any further queries.
“Took out insurance based on the rewards (Halfords £20), only to be told when i received the voucher that it could not be used online only instore....with the current Covid situation that is crazy..
This should be made clear at the start of the renewal process....very, very disappointed Confused customer..”
Posted 1 month ago
Hello Alan,
I'm sorry you feel this way about Confused.com, please note the voucher is valid for 11 months. If you have any further concerns please contact communications@confused.com.
“The Confused.com quotes were misleading as both options I followed through were not able to contimue/proceed with a quote. The notice did not give reason why, just directed me to a broker –whose quote came out almost 4x the Confused.com quotes I'd followed through.”
Posted 1 month ago
Hello,
Thank you for your review.
I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com?
I look forward to your email and I am sorry for any inconvenience caused.
Ruby (Confused.com Representative)
“What I was getting did not match up with what I was promised. Couldn’t get hold of the Insurer. Now left with nothing.”
Posted 1 month ago
Hello,
Thank you for your feedback.
I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com.
I’m sorry for any inconvenience caused.
Ruby (Confused.com Representative)
“Could not get insurance as it said session expired every time i went to log in to my account”
Posted 1 month ago
Hello,
Thank you for your review, I’m sorry you had trouble using our website.
We are unaware of any site errors so we would appreciate if you can email us the issues you were having. Please email these details directly to communications@confused.com.
Once again, I’m very sorry for any inconvenience caused.
Ruby (Confused.com Representative)
“I tried numerous times to buy home insurance through the blue light card link with confused.com. Every time I got to the final section to pay the link wouldn’t work. Very frustrating. In the end I bought my home insurance through ‘Go compare’ as the link for confused.com just would not work. Very disappointing!”
Posted 1 month ago
Hello,
Thank you for your review.
I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com.
Ruby (Confused.com Representative)
“Tried several times to select the insurance company. Link took me to company sites but kept failing to transfer data. Eventually had to re-enter everything directly to end up with a different price.”
Posted 1 month ago
Hello and I am sorry that you had issues purchasing insurance.
If you would like a member of the team to look at this, please email us at communications@confused.com.
“Halfway through the process Halifax, to whom I had been directed shut out the buildings part . The site did not tell me so I purchased a totally unsuitable insurance. after a rigmarole with my phone got it cancelled , Go compare should not carry crooked sites.”
Posted 1 month ago
Hello Richard,
Thank you for your review and I am sorry you had issues purchasing insurance from our partner.
If you would like us to look into the issue for you please email a member of the team on communications@confused.com.
“Took several attempts to open the attached quotes. When they did open the More Than quote I wanted to purchase wouldn’t let me enter a start date. Tried this several times also and then gave up.”
Posted 1 month ago
Hello Barry,
Thank you for your review and I am sorry you had issues purchasing your quote.
If you email a member of the team at communications@confused.com we will be able to help.
