Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 45,792 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 45,792 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very user-friendly website!”

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Posted 1 hour ago

“more choices.”

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Posted 1 hour ago

“Really helpful service”

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Posted 1 hour ago

“Thanks for the quotes, they were welcome. Sadly, the link simply doesn't work, so there's no way of following up. Other than phoning. Which is a waste of my mobile top-up. Frustrating. And perhaps, pointless.”

Helpful Report

Posted 2 hours ago

Hello Richard, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 hour ago

“Use was fine, sadly prices didn’t compete. Also (not the platforms fault), really frustrated by the lack of all inclusive prices. So many providers are offering a budget insurance, but the price, when you upgrade is astronomical.”

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Posted 2 hours ago

“Have used for a while now. Not been disappointed.”

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Posted 3 hours ago

“A good selection of quotes and a reward to go with it great 👍”

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Posted 3 hours ago

“Very good”

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Posted 3 hours ago

“Great service. Very pleased with the results.”

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Posted 3 hours ago

“Basically easy to use. Need to read ALL the information because I got emails from companies because I didn't tick a box to stop them. Cheaper than going direct too.”

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Posted 3 hours ago

“Excellent comparisons.”

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Posted 3 hours ago

“Easy and all my details saved from last year just a quick edit and away you go”

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Posted 6 hours ago

“Buy going though you I get a good deal”

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Posted 8 hours ago

“Useful reminder about my home insurance expiry date sent, with best alternative new quote included. Able to analyse best option and switch to a policy £100 cheaper than existing policy in minutes.”

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Posted 11 hours ago

“Website easy to understand, good price with incentive. Policy can be paper copy and/or email formate.”

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Posted 15 hours ago

“Easy to use and complete the questionnaire, and quick to receive quotes”

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Posted 17 hours ago

“Easy to use, but tick in the box questions are not flexible enough e.g options for house heating. I use oil central heating but also use multifuel stoves. Only one of the options are available. My house was originally built in 1860 but it was totally refurbished and extended between 2005 and 2008. Only one option is available on confused .com”

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Posted 18 hours ago

“Had trouble with the form which kept going back on itself. Ultimately decided not to proceed with any quotation and to stay with my current provider.”

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Posted 18 hours ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 hour ago

“easy and quick to use”

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Posted 19 hours ago

“Confused.com made the search fir new insurance so easy, everything arranged in order of the cheapest helped me choose a better with more cover for a cheaper price. Thank you you so much, I saved over £300”

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Posted 23 hours ago

Confused.com - Home Insurance is rated 4.6 based on 45,792 reviews