Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,655 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very straightforward on line application!”

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Posted 3 months ago

“Very easy to do. Competitive prices offered.”

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Posted 3 months ago

“tried 2 pay yoga home insurance but wont acc my bank details”

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Posted 3 months ago

Hello Charles, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover with Yoga insurance. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 months ago

“Very easy to use”

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Posted 3 months ago

“Easy use of online quotes and access to preferred insurance company”

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Posted 3 months ago

“Too awkward doing it all online...prefer to talk to a real person about sth so important .”

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Posted 3 months ago

Hello James, Thank you for sharing your feedback. Confused.com is an online price comparison website unfortunately we do not operate a telephone service for quotes. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 months ago

“You was very good thank you”

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Posted 3 months ago

“Brilliant app, Always the best prices”

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Posted 3 months ago

“Always use Confused for all my insurance quoits (Home , Travel , Car) as i find them to be the best comparison site .”

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Posted 3 months ago

“did the job thats it”

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Posted 3 months ago

“Easy to use”

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Posted 3 months ago

“Easy to navigate online and competitively priced.”

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Posted 3 months ago

“No contact with reward issues”

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Posted 3 months ago

Hello David, Thank you for leaving your review. I'm sorry to hear you have not received your Confused.com reward for home insurance yet. I can see you claimed this on 10/12/2025. Please note it can take up to 14 working days to be verified. If you have still not received the reward after this time please get in touch with our rewards team here: https://rewards.confused.com/choose/contact-us Jess, Confused.com Representative

Posted 3 months ago

“Really quik to get quote done with wide range of choices provided. Selected one and get all set up.”

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Posted 3 months ago

“I went through confused . Com to get my home insurance with the CO-OP I was expecting rewards as stated but know nothing”

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Posted 3 months ago

Hello Christopher, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our app and complete the claim form. I hope this helps but if you need any further assistance please get in touch via email on communications@confused.com with the email address you used and our team will be happy to help. Jess, Confused.com Representative

Posted 3 months ago

“Very helpful & the web page was really easy to navigate”

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Posted 3 months ago

“I choose Confused because they were £100 cheaper than the company I was with, and for the same cover.”

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Posted 3 months ago

“Got a better deal that existing provider and the new provider was more expensive direct than it was via confused.com. So well done on both counts!”

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Posted 3 months ago

“Easy to navigate.”

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Posted 3 months ago

“Very easy to find a good deal. Very pleased.”

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Posted 3 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,655 reviews