Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,370 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I needed for my time of life.”

Helpful Report

Posted 1 month ago

“Was quoted by post an increase of nearly £100 more than last year by current provider, went onto your website to get alternative quotes many a lot less than what paid last year and in fact my current provider quoted £17.00 less online than what I paid last year??”

Helpful Report

Posted 1 month ago

“simple, straightforward and good prices.”

Helpful Report

Posted 1 month ago

“App is clunky and not able to claim free incentives as advertised due to app function not working so misleading.”

Helpful Report

Posted 1 month ago

Hello, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Great home insurance deal. Rewards application hough hasn't been working for a few days, offline. Disappointing service.”

Helpful Report

Posted 1 month ago

Hello Roberto, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“It was easy to navigate The quotes were clear to understand. In all stress free experience.”

Helpful Report

Posted 1 month ago

“Very easy to use and plenty of choice”

Helpful Report

Posted 1 month ago

“I think the way I was able to get the home insurance online was good however I am bitterly disappointed the purchase has not shown up on my app and my Rewards on the App has been down for days now in the App which has soured the experience.”

Helpful Report

Posted 1 month ago

“Easy to use. I saved £13 per month going with the AA. Took 20 minutes. Thank you.”

Helpful Report

Posted 1 month ago

“Easy to search, good selection, great price and transferred to the website.”

Helpful Report

Posted 1 month ago

“Portal did not work properly. I contacted Yoga who could not help after 1 hour I said forget it. Yoga need to tidy up their organisation if they want custom!”

Helpful Report

Posted 1 month ago

Hello Barbara, Thank you for leaving your review. I’m very sorry to hear you had trouble using the Yoga Insurance portal. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist your documents or portal query. We’d recommend contacting your Yoga Insurance directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 month ago

“We are happy with your help and support. Thank you.”

Helpful Report

Posted 1 month ago

“I found it really easy to compare different quotes and to choose which one i wanted to buy.”

Helpful Report

Posted 1 month ago

“Found it a simple process, hoping the Arriva I chose is good, I chose the one with the most stars, and that I had heard of”

Helpful Report

Posted 1 month ago

“Easy to use app. Competitive pricing”

Helpful Report

Posted 1 month ago

“Some of the companies included flood insurance and some did not. No help really.”

Helpful Report

Posted 1 month ago

Hello Stephen, We’re sorry to hear you’re finding the flood insurance details confusing. If you would like to find out exactly what is included in the policy, please select the 'More Info' option next to the price quoted. This will then open up and display everything that is included in the price and what can be added onto the policy. However, If you would like to discuss the quotation further we recommend you contact the insurance company directly and they will be able to help. To view the providers contact details please click the 'Phone' button. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“There supposed to be a reward voucher available at the end of the process, the the application is saying that this is currently not available”

Helpful Report

Posted 1 month ago

“Really good”

Helpful Report

Posted 1 month ago

“I purchased home insurance via confused I haven’t managed to claim any of the advertised awards though”

Helpful Report

Posted 1 month ago

“N/A n/a aswertdf”

Helpful Report

Posted 1 month ago

Confused.com - Home Insurance is rated 4.6 based on 68,370 reviews