Name: Confused.com - Home Insurance
Rating: 4.57

“Promise of rewards not met”

Posted 1 month ago

Hello Thomas, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Hi, vert poor at moment due to continuing problems with Rewards. Loosing Rewards at moment is not a great advertisement, are we getting them back?”

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Posted 1 month ago

Hello, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“rewards feature not available very dissapointed”

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Posted 1 month ago

Hello, Thanks for leaving a review. We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“EXCELLENT SERVICE AND ALWAYS COMPETITIVE PRICES”

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Posted 1 month ago

“Easy to retrieve previous quote details to update for new quote. Cheapest of five comparison sites.”

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Posted 1 month ago

“Easy to use , best price”

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Posted 1 month ago

“The price quoted on Confused.com wasn't honoured by the insurer - in fact when I clocked through it was over £50.00 more!”

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Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Jess, Confused.com Representative

Posted 1 month ago

“Easy to make and get a good deal”

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Posted 1 month ago

“Easy and good value”

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Posted 1 month ago

“Very Easy to use”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Very easy to use and found a home insurance policy at the right price which was suitable for my needs.”

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Posted 1 month ago

“Purchased my home insurance with no problems and very pleased with the money saved by changing to a new provider. Thank you.”

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Posted 1 month ago

“Very easy to navigate the site”

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Posted 1 month ago

“Very competitive”

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Posted 1 month ago

“Very easy to compare and buy best home insurance for my needs using Confused.com. Only problem is getting the Reward as it was and still is unavailable at this time.”

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Posted 1 month ago

“Nothing to add”

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Posted 1 month ago

“Bought my insurance through confused.com but they still keep contacting me to arrange it before it runs out. Thought I’d get rewards for buying through them but just get a message on the app saying they’re currently not available. Looks like a rip- off.”

Helpful Report

Posted 1 month ago

Hello, Thanks for leaving a review. We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Just so easy to get and good value”

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Posted 1 month ago

“Excellent House Insurance - Tesco was the winner and thank you again for reminder and competitive premiums.”

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Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews