Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 67,914 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 67,914 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it very efficient”

Helpful Report

Posted 1 week ago

“No I wanted the quote sent to me to ensure I had got everything right a a refused but admiral said they will send the quote so I can ensure it is correct”

Helpful Report

Posted 1 week ago

“Very easy to compare and plenty choices to get right cover”

Helpful Report

Posted 1 week ago

“Very good and reliable price comparison from trusted insurers.”

Helpful Report

Posted 1 week ago

“Easy to follow and purchase insurance to my needs.”

Helpful Report

Posted 1 week ago

“Bought policy that you recommended but not able to obtain rewards. Contacted via customer service not heard anything trying to still sell me the policy I bought before the 18/02/2026. Now sorted out.”

Helpful Report

Posted 1 week ago

“Good prices offered. Quick and easy access to offers as my details were retained from previous enquiry. No infuriating long winded forms to fill in as none of my details had changed.”

Helpful Report

Posted 1 week ago

“Very useful”

Helpful Report

Posted 1 week ago

“Easy to navigate website and wide range of policies to compare and choose from.”

Helpful Report

Posted 1 week ago

“Very easy to cave money”

Helpful Report

Posted 1 week ago

“I have always used Confused for my insurances having the bonus of a reward, but it has all changed this year, you have to now download an app to receive your reward, so if you can't download an app you will no longer receive your reward, so it is probably time to switch to another comparison site where you don't need an app to receive your reward !”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards. If you’d like to contact us, please email help@help.confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 6 days ago

“Great service.”

Helpful Report

Posted 1 week ago

“Easy to use website and easy to choose what you require on your policy”

Helpful Report

Posted 1 week ago

“Lots of information plenty of choice”

Helpful Report

Posted 1 week ago

“very competitive prices, extremely easy and straight word process.”

Helpful Report

Posted 1 week ago

“Very quick and efficient process.”

Helpful Report

Posted 1 week ago

“Great price”

Helpful Report

Posted 1 week ago

“It isn't an easy site to manoeuvre I have tried to change info from 3rd party to comprehensive and when I thought I had done it it had changed back to 3rd party in the quotes. It is driving me crazy.”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at help@help.confused.com. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 6 days ago

“Good reasonable price”

Helpful Report

Posted 1 week ago

“Made a savings of £100”

Helpful Report

Posted 1 week ago

Confused.com - Home Insurance is rated 4.6 based on 67,914 reviews