Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 67,915 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 67,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Made a savings of £100”

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Posted 1 week ago

“I find it easy to navigate and offers lots of options all in one place.”

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Posted 1 week ago

“very helpfull and we have changed our insurance and saved £90.”

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Posted 1 week ago

“Web site easy to use, just enter all the details that are required and sit back and wait for confused.com to do it's thing.”

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Posted 1 week ago

“After providing all the asked for information, and Confused.com providing several potential insurance providers with prices, the providers say cannot provide insurance at this time.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 6 days ago

“Great service.”

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Posted 1 week ago

“It's OK but daily emails become a nuisance.”

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Posted 1 week ago

“very helpful”

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Posted 1 week ago

“Very good services”

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Posted 1 week ago

“The quotes were good and I was ready to go ahead but the link to Yoga Insurance repeatedly failed.”

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Posted 1 week ago

“very easy to use”

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Posted 1 week ago

“Information shocking no email to advise anything”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 6 days ago

“Very pleased with Confused.com. Contacted me on regular base with up to date offers which allowed me to make my mind as who and when to go with.”

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Posted 1 week ago

“Great prices 👏”

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Posted 1 week ago

“Smiley face”

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Posted 1 week ago

“Gave what they promised - a choice of premiums. Thanks”

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Posted 1 week ago

“Very good website: easy to use and helpful.”

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Posted 1 week ago

“All very straightforward - inexpensive & a £20 reward”

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Posted 1 week ago

“Not sure I would trust half of the cheap insurance deals to actually pay out.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email help@help.confused.com. Dan, Confused.com Representative

Posted 6 days ago

“i can not say much as is my first time with the company”

Helpful Report

Posted 1 week ago

Confused.com - Home Insurance is rated 4.6 based on 67,915 reviews