Name: Confused.com - Home Insurance
Rating: 4.57

“Was happy with the house insurance. Just when I tried to claim my voucher and greggs drinks the system is down. So unsure if I will ever receive them.”

Helpful Report

Posted 8 months ago

Hello Victoria, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Too early to review”

Helpful Report

Posted 8 months ago

“Know where near the renewal price and consequently way above the price I paid and found on other comparison sites.”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 8 months ago

“No rewards working for ages now”

Helpful Report

Posted 8 months ago

Hello, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Promise of rewards not met”

Helpful Report

Posted 8 months ago

Hello Thomas, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Hi, vert poor at moment due to continuing problems with Rewards. Loosing Rewards at moment is not a great advertisement, are we getting them back?”

Helpful Report

Posted 8 months ago

Hello, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“rewards feature not available very dissapointed”

Helpful Report

Posted 8 months ago

Hello, Thanks for leaving a review. We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“EXCELLENT SERVICE AND ALWAYS COMPETITIVE PRICES”

Helpful Report

Posted 8 months ago

“Easy to retrieve previous quote details to update for new quote. Cheapest of five comparison sites.”

Helpful Report

Posted 8 months ago

“Easy to use , best price”

Helpful Report

Posted 8 months ago

“The price quoted on Confused.com wasn't honoured by the insurer - in fact when I clocked through it was over £50.00 more!”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to resolve this for you soon. Jess, Confused.com Representative

Posted 8 months ago

“Easy to make and get a good deal”

Helpful Report

Posted 8 months ago

“Easy and good value”

Helpful Report

Posted 8 months ago

“Very Easy to use”

Helpful Report

Posted 8 months ago

“Great service”

Helpful Report

Posted 8 months ago

“Very easy to use and found a home insurance policy at the right price which was suitable for my needs.”

Helpful Report

Posted 8 months ago

“Purchased my home insurance with no problems and very pleased with the money saved by changing to a new provider. Thank you.”

Helpful Report

Posted 8 months ago

“Very easy to navigate the site”

Helpful Report

Posted 8 months ago

“Very competitive”

Helpful Report

Posted 8 months ago

“Very easy to compare and buy best home insurance for my needs using Confused.com. Only problem is getting the Reward as it was and still is unavailable at this time.”

Helpful Report

Posted 8 months ago

Confused.com - Home Insurance Reviews