Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 70,175 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 70,175 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“Excellent service. Quick and easy”

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Posted 8 months ago

“Good reasonable quotes provided to choose from.”

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Posted 8 months ago

“Very easy to use site, very competitive rates, good result !”

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Posted 8 months ago

“When I got the quote from Aviva and went onto complete the purchase I was locked out of completing the purchase as it said I was an existing customer which I am not.The whole experience was too stressfull between Confused and Aviva.”

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Posted 8 months ago

Hello Ken, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 8 months ago

“ITS all right”

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Posted 8 months ago

“Very exspensive”

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Posted 8 months ago

Hello Gwilym, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 8 months ago

“Just what I needed for my time of life.”

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Posted 8 months ago

“Was quoted by post an increase of nearly £100 more than last year by current provider, went onto your website to get alternative quotes many a lot less than what paid last year and in fact my current provider quoted £17.00 less online than what I paid last year??”

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Posted 8 months ago

“simple, straightforward and good prices.”

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Posted 8 months ago

“App is clunky and not able to claim free incentives as advertised due to app function not working so misleading.”

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Posted 8 months ago

Hello, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Great home insurance deal. Rewards application hough hasn't been working for a few days, offline. Disappointing service.”

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Posted 8 months ago

Hello Roberto, We’re sorry you had trouble accessing rewards. We paused rewards as we implemented some bug fixes and enhancements to the rewards section of our app. Good news, everything is back up and running now! Please feel free to return to the Confused.com app. If you need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“It was easy to navigate The quotes were clear to understand. In all stress free experience.”

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Posted 8 months ago

“Very easy to use and plenty of choice”

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Posted 8 months ago

“I think the way I was able to get the home insurance online was good however I am bitterly disappointed the purchase has not shown up on my app and my Rewards on the App has been down for days now in the App which has soured the experience.”

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Posted 8 months ago

“Easy to use. I saved £13 per month going with the AA. Took 20 minutes. Thank you.”

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Posted 8 months ago

“Easy to search, good selection, great price and transferred to the website.”

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Posted 8 months ago

“Portal did not work properly. I contacted Yoga who could not help after 1 hour I said forget it. Yoga need to tidy up their organisation if they want custom!”

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Posted 8 months ago

Hello Barbara, Thank you for leaving your review. I’m very sorry to hear you had trouble using the Yoga Insurance portal. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist your documents or portal query. We’d recommend contacting your Yoga Insurance directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 8 months ago

“We are happy with your help and support. Thank you.”

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Posted 8 months ago

“I found it really easy to compare different quotes and to choose which one i wanted to buy.”

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Posted 8 months ago

“Found it a simple process, hoping the Arriva I chose is good, I chose the one with the most stars, and that I had heard of”

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Posted 8 months ago

Confused.com - Home Insurance is rated 4.6 based on 70,175 reviews