Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,637 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Find this comparison site the best for prices and rewards”

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Posted 3 months ago

“I could not find a way of paying for the insurance and there is no one to contact by phone poor service”

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Posted 3 months ago

Hello Richard, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. You set up and pay for your policy after transferring to the insurers website using the links provided on the results page. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 months ago

“I have used confused .com and been very happy with the competitive results.I have also used confused for a number of years”

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Posted 3 months ago

“This offered a lot of possible policies that I could choose from. It would have helped if Confused included a rebuild calculator.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Excellent service and easy to use.”

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Posted 3 months ago

“Found it extremely easy to use and saved over £100 that my current insurer was quoting as a renewal price.”

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Posted 3 months ago

“Amazing service”

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Posted 3 months ago

“Ease of use and convenience”

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Posted 3 months ago

“Really easy to use the site and to compare quotes. The rewards are really good too, nothing that I will actually use .”

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Posted 3 months ago

“Pleased with the variety of quotes given enabling me to make the choice relevant to price and cover I wanted.”

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Posted 3 months ago

“Try his is a multi choice site .. details on choices out . It is no more difficult nor easier than any similar site. Whether the insurance purchases is of value would. Only be known if. And when making a claim.”

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Posted 3 months ago

Hello Felicity, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 months ago

“Very quick to find companies once the data is keyed in. Easy to pay”

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Posted 3 months ago

“Easy to compare quotes and loads of quotes to choose from.”

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Posted 3 months ago

“Could not complete my insurance for home - contents and could not find a telephone number”

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Posted 3 months ago

Hello Brian, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 months ago

“They did a lot of the comparing of different insurance company. I was happy with that”

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Posted 3 months ago

“Great help in finding our house insurance. We were able to find a better price than our renewal quote.”

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Posted 3 months ago

“Refreshing to find a site easy to navigate. Was able to have ease of mind on my building and contents insurance.”

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Posted 3 months ago

“After the Post Office chose to increase my house and contents insurance premium by 50% I used Confused.com to find me a quote from the AA that was 1/4 less than last year's premium. Excellent service”

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Posted 3 months ago

“Quick, easy and convenient, and the quotes were sensible.”

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Posted 3 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,637 reviews