Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,526 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Quick and easy to check and buy home insurance using Confused.com.”

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Posted 2 months ago

“Your system is good for getting prices for comparison. The problem with the system is that the insurance can only be done online. I have been checking your information on line for Tina Merchant who unfortunately is blind and can not see to do online operations. When making enquiries with the insurance companies given by your system she has been told that the insurance has to be done online. To insure by phone she gets directed elsewhere and the quotations are at least double that quoted on your system. This is almost like discrimination against those with visual impairment. Indeed most operations are now done online and visually impaired people don’t seem to have any contact unless penalised on prices. I realise this is not directly related to your operation but I feel that it needs to be pointed out as an issue.”

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Posted 2 months ago

Hello Tina, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover and we appreciate you sharing your feedback. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. The system is designed to be completed online as we are a comparison website but I appreciate that is not always possible for all users and apologise for any inconvenience you've encountered. Whilst not directly offered by Confused.com I believe there is software available that would make the process easier for customers with visual impairments and it is possible in many cases to purchase directly with the insurer via the phone, they would just need the quote reference number provided on Confused.com to match the quote details. A quote reference can be obtained on the results page by selecting 'More info'. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 months ago

“Easy to follow.”

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Posted 2 months ago

“Easy to use, saved me a few hundred pounds on my insurance.”

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Posted 2 months ago

“Great options easy to use”

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Posted 2 months ago

“Easy to arrange”

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Posted 2 months ago

“Cheaper home insurance than last year so, happy Confused.com had it available on their search results.”

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Posted 2 months ago

“Useful information”

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Posted 2 months ago

“I hadn’t started looking until I received a mail from Confused.com. Good job I did as I was sent my renewal notice the same day. Saved over 30% but using Confused.com for my house and contents insurance. Thank you!”

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Posted 2 months ago

“Really easy to use and get a number of choices of the best deals”

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Posted 2 months ago

“Happy with my quote”

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Posted 2 months ago

“I found the process fairly easy to follow even with my limited ability. The score of 7 is only because I do not generally make recommendations.”

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Posted 2 months ago

“Very good service maybe a few too many e mails following inquiry”

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Posted 2 months ago

“Simple and best”

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Posted 2 months ago

“It was easy to put my details into one website and get a range of premiums from different insurers.”

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Posted 2 months ago

“Visited your site and opted for a Building and Contents Insurance with Hastings Direct starting on January 2nd 2026 whch is now confirmed. Do we qualify for a reward?”

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Posted 2 months ago

“Unable to redeem £20 voucher unable to actually activate the claim. I have been in contact with customer service 3 times now and still not able to find out how to do this as I get ‘ your access has been denied’ pls contact us- I’m going round in circles - not happy!”

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Posted 2 months ago

Hello Alison, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue with your rewards. We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore I have emailed you directly. Please could you keep an eye on your inbox to locate the email. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 months ago

“Straight forward site to use, with wide range of quotes offered.”

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Posted 2 months ago

“Easy, quick and saved money”

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Posted 2 months ago

“Confused.com was very easy to use and excellent in deciding which product to purchase.”

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Posted 2 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,526 reviews