Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 70,175 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 70,175 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“Excellent in every way. Quick, easy to use and customer friendly. And can save you a lot of money. Thank you”

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Posted 8 months ago

“I found it quite easy to navigate around the site & then was forwarded on to my selection to complete my transaction.”

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Posted 8 months ago

“Good competitive prices”

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Posted 8 months ago

“Clear website, with extra notes for unsure terms. Great competitive prices and policies you choose.”

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Posted 8 months ago

“Very easy to use and informative will be using it for my car insurance”

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Posted 8 months ago

“The on page links didn't work.”

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Posted 8 months ago

Hello Anthony, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 8 months ago

“Very disappointed as my confused.com app does not work properly so cannot claim my rewards. Attempted to message their customer service team 3 days ago and no response thus far. Think I may have been blocked again for running several quotes on site.”

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Posted 8 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. Rewards is unavailable at the moment. We're hoping to be back up soon. During this time you won't be able to use, access or claim a reward. Thanks for your patience and apologies for any inconvenience caused. Jess, Confused.com Representative

Posted 8 months ago

“saved me at least 200 in renewal costs”

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Posted 8 months ago

“i managed to get £30 off my Home Insurance quote by my existing provider , only to find later my 'new' Insurer is part of the same group! Insurers are still not rewarding loyalty - it just doesn't pay. Confused is good at present , as long as they don't force the 'Use the App' issue which will make me change instantly.”

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Posted 8 months ago

“To complicated to sign in”

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Posted 8 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had difficulties logging into your Confused.com account. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 8 months ago

“Excellent web site. Comprehensive info supplied speedily and easily understood. Took out insurance. How do I get rewards ? Thank you.”

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Posted 8 months ago

“Good service and customer support”

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Posted 8 months ago

“easy to understand with nice treats when taking out a policy”

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Posted 8 months ago

“Was very informative. Gave plenty of quotes from different companies and price differences”

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Posted 8 months ago

“Got a good deal after contact with Hastings”

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Posted 8 months ago

“Very easy to find the best deal”

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Posted 8 months ago

“Used Confused before never had any problems”

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Posted 8 months ago

“I seem to always find the price cheaper on Confused after receiving my renewal documents from the current insurer. i.e. Home insurance - Last year £420, this year £502 from existing insurer. re-quote was £460 after attempting to cancel automatic renewal. New quote on Confused was £312 - No adjustments to policy content. There you go ! - Come on Confused give me a big discount for my car insurance too !”

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Posted 8 months ago

“Brilliant service with easy navigation.”

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Posted 8 months ago

“Very Happy with your service. Thank you.”

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Posted 8 months ago

Confused.com - Home Insurance is rated 4.6 based on 70,175 reviews