“Every confusing in places
Was not impressed with Adrian Flux, taking long time to put insurance in place, wanting further details of me as person, money laundering which I took exception to, taking 3 to 5 days to activate, but took my money!!
Have now cancelled, but will have to wait for refund 3/5 days!!
Have insured again with my previous insurers who gave me a good deal better than Flux!!”
“Final real world quote from insurers was three times the price of that indicated on your website, despite my requesting the add-ons such as legal protection etc, therefore a waste of my time..”
Hi Richard,
Thanks for leaving your review.
We’re sorry that the prices you saw previously are no longer available. Some prices are only valid at the time of the quote, while others might last up to 30 days, and this time limit is set by the individual insurance provider.
To see the latest prices, please simply go back to your account page and refresh the search.
Ka, Confused.com Representative
“I got several quotes but when I filled in further details they all said they wouldn't insure me for flooding so I wasted my time putting all my details in.They shouldn't waste people's time and should make it clear from the start.”
Hi Hilary,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Ka, Confused.com Representative
“Difficulty in trying to claim reward. I don't have a smartphone. I only have a laptop. Others have tried to help me claim the reward. You still keep sending me quotes even though you have already banked the full cost of the policy. No wonder its called Confused.”
Hi Reginald,
Thanks for leaving your review.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
You could also temporarily use a trusted family member's smartphone or tablet. Simply download the app, log into your account to access your reward. Make sure you log out once you're done though.
If you need assistance or any questions, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“I found the cheapest quite online with confused. Com for my home insurance. Easy site to navigate. Pleased with my purchase. Will use confused.com again in the future.”
