Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,152 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“"Working through the instructions provided and eventually findinf a fix for the problem"”

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(Support) - Posted 8 years ago

Hi Mark We are happy to hear that, many thanks for your review. Cobweb

Posted 8 years ago

“Usual reliable service.”

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(New Customer) - Posted 8 years ago

Good to hear, thank you for reviewing Cobweb.

Posted 8 years ago

“James Tighe assisted with great professionalism and skill”

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(New Customer) - Posted 8 years ago

Hi Alex Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by James. Please do let us know if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“Matthew does a brilliant job at sorting out any issues!”

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(Support) - Posted 8 years ago

Hi Reuben, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Matthew. Please do let us know if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“All good, my one very minor issue was that the call quality was not great (VOIP??). Great service and great support. Keep up the good work!”

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(Support) - Posted 8 years ago

Hi Adrian Thank you for your review - we really appreciate your honest feedback. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 8 years ago

“Guys I have been a customer for ages this was a 365 integration. It did take a lot longer than I thought. There were issues with data that didn't transfer. I am not that technical and had to rely on my IT guy Richard to sort everything out. I look forward to the service being stable from now own”

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(New Customer) - Posted 9 years ago

Hi Lawrence, Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 9 years ago

“no comment”

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(New Customer) - Posted 9 years ago

Hi Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 years ago

“The technical guys are always first-class, very patient and knowledgeable.”

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(New Customer) - Posted 9 years ago

Hi We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 900 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 9 years ago

“good work..”

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(Support) - Posted 9 years ago

Hi John Good to hear, thank you for reviewing Cobweb! Regards,

Posted 9 years ago

“all as expected”

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(Support) - Posted 9 years ago

Hi David, We are happy to hear that, many thanks for your review. Regards Cobweb

Posted 9 years ago

“By assigning a project manager.”

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(Service Addition) - Posted 9 years ago

Hi Andy, We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards Cobweb

Posted 9 years ago

“Very pleasant and positive handling over the phone. Could have given more unprompted progress reporting.”

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(Support) - Posted 9 years ago

Hi Iain, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers and appreciate your honest feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 9 years ago

“good support along the setup process”

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(New Customer) - Posted 9 years ago

Hi Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 9 years ago

“Very good service from Daniel and Cobweb however it seemed that Microsoft slowed the process down”

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(Support) - Posted 9 years ago

Hi Thank you so much for your kind review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us. Regards, Cobweb

Posted 9 years ago

“Fast resolution”

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(Support) - Posted 9 years ago

Hi Athanasios We are happy to hear that, many thanks for your review. Have a good day! Regards, Cobweb

Posted 9 years ago

“Initial automated telephone service is a bit slow & impersonal, the technical advice was good & the issue immediately, thank you.”

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(Support) - Posted 9 years ago

HI George, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and I will pass on your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 9 years ago

“Communications with my daughter have been restored in a week when she is off to the US this Saturday and has lots to do and lots for us to see to whilst she is away. However I am concerned if there are any other emails that have been spammed by your system that I don't know about ...”

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(Support) - Posted 9 years ago

Hi Margaret, thank you so much for taking the time to give us a review! I've passed along your comments to our Customer Service team and a member will be in contact soon.

Posted 9 years ago

“Very speedy customer service and got the email set up on the mobile within minutes. Steps on the instructions sent weren't exactly the same as per the steps on the mobile, which caused a bit of confusion but got there pretty quickly!”

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(Support) - Posted 9 years ago

HI Marielle, Thank you so much for your kind review, we are very glad to hear you were happy with the service provided. We will get those instructions reviewed - thank you for your feedback. Regards, Cobweb

Posted 9 years ago

“Got the issue resolved quickly”

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(Support) - Posted 9 years ago

HI Richard, Thank you so much for your kind review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us.

Posted 9 years ago

“Responded quickly”

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(Support) - Posted 9 years ago

Hi Jackie - Great news! Thank you for taking the time to review Cobweb! Kind Regards, Cobweb

Posted 9 years ago

Cobweb is rated 4.8 based on 8,152 reviews