Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,152 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“by responding to my enquiry”

Helpful Report

(Support) - Posted 8 years ago

Hi Paul Thank you for your feedback. Regards, Cobweb

Posted 8 years ago

“Providing relevant answer to the question.”

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(Support) - Posted 8 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“not applicable”

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(Support) - Posted 8 years ago

Hi Mark, Thank you for taking the time to review Cobweb Kind Regards Cobweb

Posted 8 years ago

“fix my problem, thanks...”

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(Support) - Posted 8 years ago

Hi Jim, Thank you for taking the time to review us, your review is very much appreciated! Please do contact us if there is anything else we can help you with! Have a good day! Kind Regards Cobweb

Posted 8 years ago

“Service fine no problems”

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(Support) - Posted 8 years ago

Hi, We are happy to hear that, many thanks for your review. Have a good day! Kind Regards Cobweb

Posted 8 years ago

“Clear instructions given to rectify my problem within 24 hours.”

Helpful Report

(Support) - Posted 8 years ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Answer the question properly before closing the case...”

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(Support) - Posted 8 years ago

Hi Tim We are sorry your issue has not been resolved, a member of our customer support team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Please accept our apologies for any inconvenience caused. Regards, Cobweb

Posted 8 years ago

“Fast and helpful service”

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(Support) - Posted 8 years ago

Hi Mark, Good to hear, thank you for reviewing Cobweb! Regards,

Posted 8 years ago

“Good service”

Helpful Report

(Support) - Posted 8 years ago

Hi, We are happy to hear that, many thanks for your review. Have a good day! Kind Regards Cobweb

Posted 8 years ago

“Minimum 10 characters”

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(Support) - Posted 8 years ago

Hi, Thank you for taking the time to review Cobweb. Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Cobweb

Posted 8 years ago

“I had continuity of support from one person*. Every time I hit a glitch, he responded quickly with a solution, right the way up until late in the evening when I had a problem with the IP address on my iphone. Disconnecting my business from the world is a nerve-racking experience. I cleared my diary just in case. There is nothing more infuriating that dealing with a provider that is not responding quickly in these circumstances. Cobweb did not leave me hanging. *For all I know it could have been several people using the same name. either way I didn't have to re-explain who I was or what I was trying to do to a new person every time.”

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(New Customer) - Posted 8 years ago

Hi Cliff Thank you so much for your kind review, we are very glad to hear you were happy with the service provided. If there is anything else we can help you with then please do contact us. Regards, Cobweb

Posted 8 years ago

“Easy and straight forward procedures to deal with the matter.”

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(Support) - Posted 8 years ago

Hi, Thank you so much for taking the time to write a review. We use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Kind Regards Cobweb

Posted 8 years ago

“Helped resolve the point of my support ticket.”

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(Support) - Posted 8 years ago

Hi Alex, We are happy to hear that, many thanks for your review. Have a good day! Regards, Cobweb

Posted 8 years ago

“They were very responsive with issues I was having from the Domain provider.”

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(New Customer) - Posted 8 years ago

Hi Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Efficient & very helpful”

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(Support) - Posted 8 years ago

Hi Michael, We are happy to hear that, many thanks for your review. Have a good day! Kind Regards Cobweb

Posted 8 years ago

“Resolved quickly by agent but would have preferred to resolve on selfcare”

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(Support) - Posted 8 years ago

Hi We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Take their time, patient. I used to receive an e-mail to say my case had been logged and was being looked at (off the back of my support e-mails) but that seems to have stopped. I think that's a nice e-mail to receive so it doesn't keep one wondering etc”

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(Support) - Posted 8 years ago

Hi Sam Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“server issues were fixed :)”

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(Support) - Posted 8 years ago

Hi Gabriel, Thank you so much for taking the time to write another review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“Got Straight on and made the effort to get back in touch. Very Efficient!”

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(Support) - Posted 8 years ago

Hi Steven, Thank you very much for taking the time to write this lovely review. Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Cobweb

Posted 8 years ago

“Resolved my issue and clearly explained what the problem had been.”

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(Support) - Posted 8 years ago

Claire, Good to hear, thank you for reviewing Cobweb! Regards, Cobweb

Posted 8 years ago

Cobweb is rated 4.8 based on 8,152 reviews