Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,325 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Cobweb since 2010 and as a sole trader I have no IT support. Whenever I've had issues, no matter how small they might seem, they have been resolved in a timely fashion bearing in mind I'm very much small fry! Thank you.”

Helpful Report

(Support) - Posted 8 years ago

Hi Nina Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“Good service.”

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(Support) - Posted 8 years ago

Good to hear, thank you for reviewing Cobweb.

Posted 8 years ago

“We couldn't understand why it was duplicating so agreed to test another one which worked so all ok now.”

Helpful Report

(Support) - Posted 8 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Overall I am pleased with the service Cobweb offer”

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(Support) - Posted 8 years ago

Hi John Thank you for taking the time to review Cobweb Regards,

Posted 8 years ago

“I was kept informed about the changes due to take place where no support was being offered to users who are working with Outlook 2007. However, I was a little surprised to be sent the warning notification when I am running with Outlook 2010 which still has the benefit of the support from yourselves.”

Helpful Report

(Support) - Posted 8 years ago

Hi Allan Thank you very much for taking time to leave a review. This notification was sent to you, as the administrator on the account, to forward onto other users in your organisation who were still using Outlook 2007. Kind Regards, Cobweb

Posted 8 years ago

“very helpful Daniel, but has not resolved the issue yet! suggested fix by Alan not so helpful”

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(Support) - Posted 8 years ago

Hi Alistair Thank you for your feedback, we are sorry this isn't yet resolved. A member of our team will be in touch shortly to help resolve your query. Regards, Cobweb

Posted 8 years ago

“fixing my emails”

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(Support) - Posted 8 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Once details of new service were agree, the set-up was quick and straightforward.”

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(New Customer) - Posted 8 years ago

Hi David, Thank you for your feedback. Regards, Cobweb

Posted 8 years ago

“Solved the problem promptly. Thanks”

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(Support) - Posted 8 years ago

Hi Phil Thank you for your feedback Regards, Cobweb

Posted 8 years ago

“It took a few days to resolved my query. Eventually, it was resolved.”

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(Support) - Posted 8 years ago

Hi Louisa, I really appreciate you taking the time write a review. Cobweb takes pride in providing an efficient support service to all of our customers; one of the ways which help us to achieve this is to prioritise the requests raised to our technical support team, this means a lower prioritised request may take a little longer to resolve, but will be in-line with our Service Level Agreement. For those customers who like to be self-sufficient or who may have limited time we provide access to our knowledge base which covers the most commonly raised enquiries. Many thanks Cobweb Team

Posted 8 years ago

“I can'y decide yet as I am still waiting to answer my request.”

Helpful Report

(Support) - Posted 8 years ago

Hi Mohammed Your message has been passed along to our sales team who are currently looking into this and will be in contact with you shortly. Kind Regards Cobweb

Posted 8 years ago

“support was ok but each time I call in to support I can myself on a 1-second echo, I can only guess this is the headset that your support person is wearing but it is incredibly difficult to concentrate on what I need to say when I gear it repeated back at me, I have mentioned it a few times before but nothing has changed!”

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(Support) - Posted 8 years ago

Hi Phil We really appreciate your feedback - thank you, and we will get this headset tested. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 8 years ago

“Responded promptly”

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(Support) - Posted 8 years ago

Hi Paul Good to hear, thank you for reviewing Cobweb! Regards, Cobweb

Posted 8 years ago

“I am very happy with the assistance provided by Mike Reed to help us through the final stages of the set-up procedure. Everything prior to Mike's assistance was pretty poor to be honest, from longer than expected delays, to having our phones cut-off with no prior warning or communication.”

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(New Customer) - Posted 8 years ago

Hi Stuart Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with the service provided by Mike. We constantly strive to improve our customer service and thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“issue was fixed, source of issue still unknown”

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(Support) - Posted 8 years ago

Hi Gabriel Thank you for taking the time to review Cobweb Regards,

Posted 8 years ago

“Always ensuring that I am aware on the progress of my Ticket.”

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(Support) - Posted 8 years ago

Hi Dean Thank you for your feedback. Regards, Cobweb

Posted 8 years ago

“It must be a generation thing but people doing their jobs is not about happiness, it's about pride in doing a good job and providing a service, and that's for you to achieve. I was going spare trying to achieve this end result - if I had a good consultant, he would have done it in about half a day. This whole process has taken me nearly 4 weeks.”

Helpful Report

(Support) - Posted 8 years ago

Hi Paul Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 8 years ago

“solved the problem but it was a simple solution that could easily be made available on Knowledge Base”

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(Support) - Posted 8 years ago

Hi Adam We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 8 years ago

“Good response to requests”

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(Support) - Posted 8 years ago

HI Eugene Thank you for your feedback. Regards, Cobweb

Posted 8 years ago

“resolved my issue immediately...”

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(Support) - Posted 8 years ago

Hi John We are happy to hear that, many thanks for your review. Have a good day! Regards, Cobweb

Posted 8 years ago

Cobweb is rated 4.8 based on 8,325 reviews