Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,261 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although it took many emails and complaints about how long the process took to get started, not 2 weeks as stated but nearer 6, once the transfer started this was quick and efficient. The service provided making sure everyone was up and running was also good. any issues were dealt with quickly and efficiently.”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“We were very happy with the support we received from Cobweb in the past but do not require their services now.”

Helpful Report

(Support) - Posted 4 years ago

Hi Tony Thank you for your review, please do let us know if we can be of any further assistance. Kind regards Cobweb

Posted 4 years ago

“Last guy very helpful”

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(Support) - Posted 4 years ago

Hi John Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 4 years ago

“that's enough feedback, thanks”

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(Support) - Posted 4 years ago

Hi Thank you for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Very knowledgeable. Fixed the issue.”

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(Support) - Posted 4 years ago

Hi Alan Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Positive: Support was provided within 24 hours when it was requested. Negative: Trying and failing to get through on phone to request support from Cobweb. It took two days of trying at various times of day & ended up emailing the sales team in order to get my query to the support team.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, we really appreciate your feedback and are working really hard to try and reduce call volumes to our support team. Kind regards Cobweb

Posted 4 years ago

“Hi got good support once we waited 19 mins to get through to an operative”

Helpful Report

(Support) - Posted 4 years ago

Hi Brian Thank you for taking the time to leave a review, we are experiencing a large volume of calls and appreciate your patience with our support team. Kind regards Cobweb

Posted 4 years ago

“On this issue Cobweb failed. I now have a very unsatisfied customer.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss this further please do not hesitate to contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Good support service”

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(Support) - Posted 4 years ago

Hi Ramesh That's good to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“On the whole the set up experience was a positive one”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi John Thank you for your review and we are pleased to note your comments regarding your set up. Regards, Cobweb

Posted 4 years ago

“Both technicians were polite and speedy in resolving the situation but I had to call twice in 5 minutes because one problem was fixed. When I checked it out another problem arose hence the second call. Might it be possible for them to wait while the customer checks out the fix to see if something else occurs? I'm not dissatisfied. It was just annoying to have to do it”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Got back to us quickly and solved the problem. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Tracy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Efficient and prompt”

Helpful Report

(Support) - Posted 4 years ago

Hi Jeffrey Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 4 years ago

“Service was good, albeit a bit slower than Cobweb normal time scales”

Helpful Report

(Support) - Posted 4 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Thanks for sorting. Would have been good to get this resolved earlier and without having to go back through account manager. Also would have helped if technician was able to see that we pay monthly and therefore didn't need to apply payment details to account. Did try calling the support line but found it tricky navigating the options as nothing appeared to fit. Thanks again though!”

Helpful Report

(Support) - Posted 4 years ago

Hi Mandy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Very patient.”

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(Support) - Posted 4 years ago

Hi Paul Thank you for your review. Regards, Cobweb

Posted 4 years ago

“i am very pleased with the assistance from cobweb.”

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(Support) - Posted 4 years ago

Hi Michael Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Thanks for your support”

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(Support) - Posted 4 years ago

Hi Kieran Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The problem of disappearing mail turned out to be aggressive junk mail filtering by Microsoft on the new platform you've adopted and I'm surprised to find that I/we seem to be the only people experiencing this so badly. The technician I eventually spent much time with was patient and helpful, but could offer no solution other than constant monitoring of the online Junk mail and using the feedback to MS. Initially it wasn't clear that the problem was at the Cobweb end and I was suspicious of the forwarder we use ahead of Cobweb, but they were active and speedy in demonstrating their correctness and I was able to create a temporary parallel mail account elsewhere to prove it was a Cobweb problem. I think the failure was a general one of Cobweb being unprepared for this collateral problem arising after the transition.”

Helpful Report

(Support) - Posted 4 years ago

Hi Bruce Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“good help but waited 18 mins to reach someone”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris Thank you for your review, we really appreciate your patience. Please do let us know if you require anything further. Kind regards Cobweb

Posted 4 years ago

Cobweb is rated 4.7 based on 7,261 reviews