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Cobweb Reviews

4.8 Rating 7,870 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Given the wrong information e-mails cut off had to get my IT people involved have received apology of sorts but not good enough”

Helpful Report

(Support) - Posted 4 years ago

“Not the most helpful advice. I ended up fixing the issue on my own and so the advisor did a few things on my computer but ultimately didn't know what caused the issue in the first place and didn't let me know.”

Helpful Report

(Support) - Posted 4 years ago

HI Carly Thank you for your review and feedback. We will contact you separately to advise what we did to resolve the issue. Regards, Cobweb

Posted 4 years ago

“Great service”

Helpful Report

(Support) - Posted 4 years ago

Hi Nik That's great to hear - thank you for your review. Have a nice day! Regards, Cobweb

Posted 4 years ago

“Resolved the issue swiftly and efficiently”

Helpful Report

(Support) - Posted 4 years ago

Hi James Thank you for taking the time to review Cobweb. Regards,

Posted 4 years ago

“Chris was very quick to respond to me”

Helpful Report

(Support) - Posted 4 years ago

Hi Tom Thank you for your review for Chris. Regards, Cobweb

Posted 4 years ago

“Dealt with the request in a timely manner.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Declan offered great service and took the initiative to call to finalise the query”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for the review and feedback for Declan. Regards,

Posted 4 years ago

“Did what was required promptly”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Thank you for your support.”

Helpful Report

(Support) - Posted 4 years ago

Hi Guy Thank you for your review. Regards, Cobweb

Posted 4 years ago

“all good nothing else to add”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review. Regards, Cobweb

Posted 4 years ago

“Very prompt and efficient service from Elliot today!”

Helpful Report

(Support) - Posted 4 years ago

Hi Nimesh Thank you for your review and feedback for Elliot. Regards, Cobweb

Posted 4 years ago

“Really efficient and I learned something too that I can pass on to the team if they have a similar problem. Thanks! :-)”

Helpful Report

(Support) - Posted 4 years ago

Hi Lynsey That's great news! Thank you for taking the time to review Cobweb. Regards,

Posted 4 years ago

“I've been using Cobweb services for 10 years, and I didn't feel the level of service resvoling a technical issue I've recently experienced lived up to my expectations from previous experience. :)”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris Thank you so much for taking the time to write Cobweb a review, we appreciate your honest feedback. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“Your support is always excellent which is why I think we’ve been with you for about 15 years or more”

Helpful Report

(Support) - Posted 4 years ago

Hi Paul Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and thank you for your continued custom. Regards, Cobweb

Posted 4 years ago

“It was helpful and informative.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The last time I successfully set up the new email accounts the support team actually set up the TXT record and I gave them permissions to use the domain host account. This time I got a link to a DIY guide. I had trouble setting with the process and eventually set up a different email address in Office365 which was easier.. this explains my scoring.”

Helpful Report

(Support) - Posted 4 years ago

“Thanks for your quick response.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Excellent!”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review. Regards, Cobweb

Posted 4 years ago

“Quickly resolved when Technician made contact”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Very fast service”

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(Support) - Posted 4 years ago

Hi Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,870 reviews