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Cobweb Reviews

4.8 Rating 7,872 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quickly resolved when Technician made contact”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Very fast service”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 4 years ago

“Rather slow initial email response but relevant to the severity I presume. Problem solved with help of patient experienced assistance of Marc.”

Helpful Report

(Support) - Posted 4 years ago

Hi Fred Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Perhaps in fairness not a Cobweb issue although I was directed there by intermediary who recommended Cobweb - amd who later analysed the issue and cured it. DNS outage and re-routed. Perfectly nice Cobweb operative who did refer on the issue.”

Helpful Report

(Support) - Posted 4 years ago

“I would have thought something as simply as purchasing new licences was a straightforward exercise, considering the full name of the product and prices was provided by me in advance. Despite this, the wrong licence was purchased and required me to follow up once, if not twice to confirm their error. Service levels have been slipping unfortunately.”

Helpful Report

(Support) - Posted 4 years ago

Hi Paul Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, we will call to discuss further. Kindest regards Cobweb

Posted 4 years ago

“Whilst the response was acceptable, the time taken to repond was totally unacceptable. Non deliverability of emails becuase of IP blocking is a time sensitive issue, and not somthing to be left 5 days before replying. This is wholly unacceptable.”

Helpful Report

(Support) - Posted 4 years ago

Hi Paul Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback and our Customer Relations team will be in contact to discuss further. Regards, Cobweb

Posted 4 years ago

“As always Josh on night duty is great and very helpful, solves things quickly and answers all my questions and is very clear on what has to be done and how I need to do it.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“Professional Support from Josh ! Thank you !”

Helpful Report

(Support) - Posted 4 years ago

Hi Barry We really appreciate your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“Quick, Knowledgeable, Courteous support.”

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(Support) - Posted 4 years ago

Hi John That's really good to hear. Thank you for your review. Regards, Cobweb

Posted 4 years ago

“Excellent service on A Sunday morning getting me up and running for the week aged Thank you Evan”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris We really appreciate your review and feedback for Evan. Regards, Cobweb

Posted 4 years ago

“Always professional support from josh at cobweb. Thank you !”

Helpful Report

(Support) - Posted 4 years ago

Hi Barry Thank you for your review and feedback for Josh. Regards, Cobweb

Posted 4 years ago

“The ticket should still be open and the issue unresolved so I am unable to provide full feedback.”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris Thank you for your feedback, we are sorry this isn't yet resolved. We will re-open the ticket and a member of our team will be in touch to help resolve your query. Regards, Cobweb

Posted 4 years ago

“Although ultimately unable to solve the problem (it related to the device I was using), the technician was very generous with his time and attention, and helped us to pinpoint the problem to some out of date software on an iPad.”

Helpful Report

(Support) - Posted 4 years ago

Hi Richard Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Query dealt with and resolved quickly. Would like to know if the issue we came across, whether this is something we can deal with as an administrator. Did ask the question but not confirmed as yet. Would be helpful to know if we can deal in future, to save taking up space in your service queue :-) Thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review, which a response as been sent separately in this respect. Regards, Cobweb

Posted 4 years ago

“Problem solved straight away and follow up call to check the withheld email had arrived.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Request actioned promptly”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Efficient.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 4 years ago

“Always excellent online service and very knowledgeable, helpful and "non-judgemental" :) support on the phone.”

Helpful Report

(Support) - Posted 4 years ago

Hi Sally That's really great to hear - thank you very much for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Excellent response - the best Thsnk you”

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(Support) - Posted 4 years ago

Hi Vince Thank you for your 5 star review and feedback. Regards, Cobweb

Posted 4 years ago

“Thanks a lot”

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(Support) - Posted 4 years ago

Hi Thom Thank you for your review - very much appreciated. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,872 reviews