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Cobweb Reviews

4.8 Rating 8,228 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called with a query and was told to click 'x y z'. I have done this and now I have more problems and on the phone to fix missing emailes and mail box access. Wghen a client calls for help remote assistnce by logging onto the machine to investigate is the best approach. Now we have bigger issues and another ticket for you to look at watsing time for both businesses. You should learn and train your handlers in first call resolution.”

Helpful Report

(Support) - Posted 4 years ago

Hi Kieran, We are sorry your issue has not been resolved, a member of our Support Team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Regards Cobweb

Posted 4 years ago

“The support was helpful and friendly. Thank you.”

Helpful Report

(Support) - Posted 4 years ago

Hi Helena, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“as always Cobweb support is second to none, we would literally be lost without them. thanks Evan”

Helpful Report

(Support) - Posted 4 years ago

Hi Nick, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Evan.  Please do let us know if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Excellent support from Dave. Many thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi, We are glad Dave was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Spot on! Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Graham, Thank you for your 5-star review! Regards Cobweb

Posted 4 years ago

“Fine, pretty standard really”

Helpful Report

(Support) - Posted 4 years ago

HI, Many thanks for your 5-star review. Regards Cobweb

Posted 4 years ago

“The support was excellent and very quick. The guy who solved was very efficient and fixed the problem.”

Helpful Report

(Support) - Posted 4 years ago

Hi Michelle, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Regards Cobweb

Posted 4 years ago

“sorted my problem thanks mate”

Helpful Report

(Support) - Posted 4 years ago

HI Kelly, Thank you for your 5 star review! Regards Cobweb

Posted 4 years ago

“Alex was spot on when helping me yesterday. Very patient and helped me completely set up the sharepoint”

Helpful Report

(Support) - Posted 4 years ago

HI Sean, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Alex.  Please do let us know if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“I had to do some further investigation on this myself but the links sent through helped.”

Helpful Report

(Support) - Posted 4 years ago

Hi Amanda, Thank you for your feedback! Regards Cobweb

Posted 4 years ago

“The advice given was exactly what was needed to resolve the problem the first time, without requiring further assistance.”

Helpful Report

(Support) - Posted 4 years ago

Hi Kerry, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Regards Cobweb

Posted 4 years ago

“Declan was thorough and patient. Resolved the issue with efficiency and clarity.”

Helpful Report

(Support) - Posted 4 years ago

Hi Naveed,  We are glad Declan was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Good customer service as always.”

Helpful Report

(Support) - Posted 4 years ago

HI Alex, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“Louis was very knowledgeable, polite & helpful”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Louis.  Please do let us know if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Daniel's knowledge and service was 5*. He took a top down approach and systematically tested the process at each stage identifying where the fault originated. Matter was duly resolved.”

Helpful Report

(Support) - Posted 4 years ago

Hi Naveed Thank you for your 5-star review and feedback for Daniel, which is appreciated. We are pleased this issue has been successfully resolved for you. Regards, Cobweb

Posted 4 years ago

“Support was very efficient”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your 5-star review and feedback. Regards, Cobweb

Posted 4 years ago

“Great support from the finance team.”

Helpful Report

(Support) - Posted 4 years ago

Hi Ian That's good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Excellent”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“Very good support”

Helpful Report

(Support) - Posted 4 years ago

Hi That's good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“A long standing issue with MS Teams where I was note being recognised was efficently hgandled by Elliot with excellent customer centric weekly follow ups.”

Helpful Report

(Support) - Posted 4 years ago

Hi Ash Thank you for your review for Elliot and we are glad this has been resolved to your satisfaction. Regards, Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 8,228 reviews