Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,438 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 2nd September 2025

Ash G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Explained problem likely more to do w new Apple phone than cobweb. And offered more help if not.”

Helpful Report

(Support) - Posted 3 years ago

Hi Jane, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day. Kind regards, Cobweb

Posted 3 years ago

“Sent the request in mid afternoon and had a response early morning the next day. Took 5 minutes of answering my many questions and walking me through the process. Issue solved 100% quickly. The engineer was very polite, professional and friendly.”

Helpful Report

(Support) - Posted 3 years ago

Hi Gary, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

“The migration was very good and Florian was also very good and a pleasure to work with. My complaint is that it took far too long - weeks - to migrate only 4 users. I realise there were technical difficulties coming over from GoDaddy, however, I'm sure they would have been surmounted a lot faster had we been a 400-user sign-up rather than a mere 4.”

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(Service Addition) - Posted 3 years ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“Happy with resolution”

Helpful Report

(Support) - Posted 3 years ago

Hi, Good to hear, thank you for reviewing Cobweb and you were pleased with the support provided. Kind regards, Cobweb

Posted 3 years ago

“Happy with resoltion”

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(Support) - Posted 3 years ago

Hi, Good to hear, thank you for reviewing Cobweb and you were pleased with the support provided. Kind regards, Cobweb

Posted 3 years ago

“Issue resolved in minimum time”

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(Support) - Posted 3 years ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“We are very pleased with the system. It is affording us multiple layers of protection from 2FA through to seemless running of Defender in the background with our existing antivirus. Having control over our devices combined with Bit Locker is really a very powerful option. Once the porocess is complete we will gradually ratchet up the security as we go eg limiting locations from which the system can be accessed.”

Helpful Report

(Service Addition) - Posted 3 years ago

Hi Simon, Thank you - we are pleased you were happy with set-up service provided. Please do let us know if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“There was initially a mistake (the opposite to what I requested was carried out) but as soon as this was realised your staff pulled out all the stops and were incredibly apologetic and helpful and all was sorted to my satisfaction.”

Helpful Report

(Service Addition) - Posted 3 years ago

Hi Amanda, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“Great service and problem was resolved”

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(Support) - Posted 3 years ago

HI, That's good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Good experience at every stage”

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(Support) - Posted 3 years ago

Hi, Good to hear, thank you for reviewing Cobweb and its great to hear you were pleased with the support provided. Kind regards, Cobweb

Posted 3 years ago

“All good especially as we were dealing with a 3rd party too”

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(Support) - Posted 3 years ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“Quick to action”

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(Support) - Posted 3 years ago

Hi, Good to hear, thank you for reviewing Cobweb! Kind regards, Cobweb

Posted 3 years ago

“Josh was very helpful”

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(Support) - Posted 3 years ago

Hi That's great to hear - thank you for your review and feedback for Josh. Regards, Cobweb

Posted 3 years ago

“No reason has been provided as to why the contacts disappeared from my account and it was fortunate I had a backup. This leaves me concerned about the security of other data being held on Cobweb. It has made me look into how I can backup other data currently only held on Cobweb so that I also hold it locally on my SAN. Cobweb support have subsequently been in touch and advised the issue is with Office365 and recommend using Acronis Backup.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for the opportunity to discuss your feedback and for revising your overall star rating. If you would like any further information on Acronis, please do not hesitate to contact us. Regards, Cobweb

Posted 3 years ago

“Quick to respond with some solutions to help with an email problem. Good to have these to refer back to if the problem occurs again.”

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(Support) - Posted 3 years ago

“Dont know installer of my computer and your staff worked it out between themselves but it took a long time”

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(Support) - Posted 3 years ago

Hi Eric, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“Very efficient”

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(Support) - Posted 3 years ago

Hi, Thank you for your 4-star review and feedback. Kind regards, Cobweb

Posted 3 years ago

“this folder was actioned quicker than previous requests for this task on other projects, it would however be helpful for someone to tell me once it was complete so I know that the folder is now available to use.”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 3 years ago

“I was already a service user so I didn't notice much difference once the new service was installed (which is good!)”

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(Service Addition) - Posted 3 years ago

Hi David, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Very quick, great service as usual”

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(Support) - Posted 3 years ago

Hi, Thank you - we are pleased you were happy with service provided. Please do let us know if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

Cobweb is rated 4.7 based on 7,438 reviews