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Cobweb Reviews

4.8 Rating 8,278 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issue has been resolved in a timely manner. Great support from Cobweb”

Helpful Report

(Support) - Posted 2 years ago

Hi Adrian, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else, we can help you with then please do contact us. Kindest Regards Cobweb

Posted 2 years ago

“Good, as usual!”

Helpful Report

(Support) - Posted 2 years ago

Hi Paul, Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Kind Regards Cobweb

Posted 2 years ago

“It took its time because the problem was not a everyday problem but the service guy was interested and solved the problem at last. Many Thanks for this Thomas Fritscher”

Helpful Report

(Support) - Posted 2 years ago

Hi Rob & Thomas, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 2 years ago

“Good service, quick response”

Helpful Report

(Support) - Posted 2 years ago

Hi Gaetano, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and thank you for your custom. Kind regards Cobweb

Posted 2 years ago

“Mitchell was very helpful and hopefully managed to resolve the issue.”

Helpful Report

(Support) - Posted 2 years ago

hi, We are glad Mitchell was able to assist and thank you for your feedback. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 2 years ago

“Good service”

Helpful Report

(Support) - Posted 2 years ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind regards Cobweb

Posted 2 years ago

“Ronny Thanks for your help. The hardware is old 32 bit (but very good): the software is also old - it cost $7,000 (and is not replaceable) - however it earns £60K to £80k per annum and has done so for more than 20 years. I will use a 64 bit laptop for email. Regards Dr Ed Dr E Clymer EngD CEng MIM Emeritis professor of plastics engineering at Brunel University”

Helpful Report

(Support) - Posted 2 years ago

Hi Edmund, We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by Ronny. Please let us know if there is anything else we can help you with. Have a great day! Kind Regards Cobweb

Posted 2 years ago

“Very helpful. Unfortunately could not resolved (outside remit) but alternative set up and advice given.”

Helpful Report

(Support) - Posted 2 years ago

Hi Jane, Thank you for taking the time to review Cobweb. Kind Regards Cobweb

Posted 2 years ago

“Really helpful”

Helpful Report

(Support) - Posted 2 years ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind regards Cobweb

Posted 2 years ago

“Just fine thanks”

Helpful Report

(Service Addition) - Posted 2 years ago

Hi, Many thanks for your review and five-star review. Kind Regards Cobweb

Posted 2 years ago

“Fast reply and problem solved”

Helpful Report

(Support) - Posted 3 years ago

Hi Mark Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Always helpful!”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review Cobweb. Kind Regards Cobweb

Posted 3 years ago

“great as always”

Helpful Report

(Support) - Posted 3 years ago

Hi Wayne That's great to hear - thank you for your review. Regards, Cobweb

Posted 3 years ago

“Support from Cobweb was good, however most of this problem was dealt with by Microsoft personnel and their service was poor. In particular, I was assigned a support engineer who spoke English with a thick Indian accent which made it very difficult to understand his instructions. I also felt too much attention was paid to it possibly being a OneDrive problem, which resulted in me having to do a lot of maintenance on my OneDrive files, particularly as one operation generated a large number of duplicate files which I had to manually delete.”

Helpful Report

(Support) - Posted 3 years ago

Hi Matt Thank you for your review. Regards, Cobweb

Posted 3 years ago

“Seems like a lot of hassle only to change the invoicee name. Also, clearer instructions with the Slate would be appreciated”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review Cobweb. Kind regards Cobweb

Posted 3 years ago

“patient and understanding!”

Helpful Report

(Support) - Posted 3 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 3 years ago

“All done seamlessly through email.”

Helpful Report

(Service Addition) - Posted 3 years ago

Hi Clare, Thank you for your good review. Kind Regards Cobweb

Posted 3 years ago

“...............”

Helpful Report

(Support) - Posted 3 years ago

Hi Neil, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“good service”

Helpful Report

(Support) - Posted 3 years ago

Hi, Many thanks for your feedback and 5 star review. Kind regards, Cobweb

Posted 3 years ago

“good service”

Helpful Report

(Support) - Posted 3 years ago

Hi, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

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Cobweb is rated 4.8 based on 8,278 reviews