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Cobweb Reviews

4.7 Rating 7,257 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wait times via email a little slow, however the issue wasn't classed as high priority, so probably acceptable.”

Helpful Report

(Support) - Posted 3 years ago

Hi Andrew, Thank you so much for taking the time to write a review.  We use this feedback to ensure we constantly strive to improve our customer service.   Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“The whole team, is always helpful and patient”

Helpful Report

(Support) - Posted 3 years ago

Hi Peter, Good to hear, thank you for reviewing Cobweb! Happy to read you were pleased with the support provided. Regards Cobweb

Posted 3 years ago

“The issue I raised was recognised and resolved quickly”

Helpful Report

(Support) - Posted 3 years ago

Hi David, That's really good to hear - thank you for your review and feedback. Kind regards, Tom

Posted 3 years ago

“It took a bit longer than expected to resolve the issue and i needed to restart twice more to get outlook to open.”

Helpful Report

(Support) - Posted 3 years ago

Hi David, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 3 years ago

“Thank you for your support.”

Helpful Report

(Support) - Posted 3 years ago

Hi Guy, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 3 years ago

“3rd time lucky the issue was resolved, Daniel was very good at coming back to me and checking in throughout”

Helpful Report

(Support) - Posted 3 years ago

Hi, We are glad Daniel was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 3 years ago

“Very good service.”

Helpful Report

(Support) - Posted 3 years ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Issues not resolved.”

Helpful Report

(Support) - Posted 3 years ago

Hi Joanne Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, we are currently looking into your issue and our team will contact you to discuss further. Regards,

Posted 3 years ago

“Overall my immediate problem was resolved swiftly and competently.”

Helpful Report

(Support) - Posted 3 years ago

HI Chris, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 3 years ago

“The guys you had managing this issue were all very helpful and keen to solve the problem. They cannot be faulted. However, back in November or December, I was offered a limitless inbox, free of charge. That never happened. It is clear today that having had help more recently and the inbox limit doubled, though for a fee, it solved the problems. I am annoyed that no one spoke to me about the inbox limit since the request was made last year. Had that been done, we would not have run into this current issue. I must still thank you, however, as your guys are very good at accepting ownership of issues and working diligently to find solutions.”

Helpful Report

(Support) - Posted 3 years ago

Hi John, Thank you for your feedback! If you would like us to discuss this further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“fixed the issue when I called”

Helpful Report

(Support) - Posted 3 years ago

Hi Monka, Thank you for taking the time to review Cobweb! Regards Cobweb

Posted 3 years ago

“Good service received thanks.”

Helpful Report

(Support) - Posted 3 years ago

Hi, That's good to hear - thank you for your review and feedback. Regards Cobweb.

Posted 3 years ago

“Good service, could improve the speed.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review - we appreciate your feedback.  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 3 years ago

“Sorted quickly and efficiently”

Helpful Report

(Support) - Posted 3 years ago

Hi, That's really good to hear - thank you for your review and feedback. Regards Cobweb

Posted 3 years ago

“Very quick, efficient and helpful response from Evan.”

Helpful Report

(Support) - Posted 3 years ago

Hi Fiona We are glad Evan was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 3 years ago

“Account set up issues resolved very quickly by Mike - thank you!”

Helpful Report

(Support) - Posted 3 years ago

Hi Carly, We are glad Mike was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 3 years ago

“Good advice”

Helpful Report

(Support) - Posted 3 years ago

Hi Vince, Good to hear, thank you for reviewing Cobweb! Regards Cobweb

Posted 3 years ago

“Thank you”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your good review! Regards Cobweb

Posted 3 years ago

“On returning back to BT I found out that there is a situation with their SofWare - it only sends "e"mails out to BT approved "e"mail addresses. At about 11 .30 my address in box recieved a set of out of time pin numbers”

Helpful Report

(Support) - Posted 3 years ago

Hi Michael, Thank you for your good review and feedback. Regards Cobweb

Posted 3 years ago

“Once I was in touch with Elliot Field, who was on the night shift and was able to respond to my requests for support quickly, I was in good hands. We were able to speak on the phone and he was excellent. (I had encountered a no. of difficulties trying to transfer my domains to Cobweb and the accuracy/currency of the relevant advice in the Knowledge Base was not great). In Elliot's absence I found the speed of response to requests for support rather variable - just an acknowledgement would have helped at times e.g if Elliot's colleagues had decided to await his return .”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review Cobweb. If you wish to discuss your feedback in more detail please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Regards Cobweb

Posted 3 years ago

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Cobweb is rated 4.7 based on 7,257 reviews