Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,438 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 2nd September 2025

Ash G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Issue resolved in good time and helpful feedback provided - thank you”

Helpful Report

(Support) - Posted 3 years ago

Hi, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

“Call was handled professionally. Was very happy that I received a phone call instead of just messaging via an on-line web chat !”

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(Support) - Posted 3 years ago

Hi Liz, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Frustrating situation, background explained. Thanks”

Helpful Report

(Support) - Posted 3 years ago

Hi Simon, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“Phone picked up promptly, support was patient and excellent”

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(Support) - Posted 3 years ago

Hi Ross, Thank you for your 5-star review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Suggest you allow Skip here.”

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(Support) - Posted 3 years ago

Hi Jane, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Good though we did get a peculiar e-mail from you which blocked our machine for a while but it did get sorted after the 2nd phone call”

Helpful Report

(Support) - Posted 3 years ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Received a phone call offering help (which was very kind), but the timing wasn't convenient for me and by the time I was available the ticket had been cancelled.”

Helpful Report

(Support) - Posted 3 years ago

Hi Margaret, Thank you for your review, someone from the customer relations team will be in touch. Kind regards, Cobweb

Posted 3 years ago

“prompt response. no action required.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Daniel has worked on our account a number of times and I have found him to be capable and responsive”

Helpful Report

(Support) - Posted 3 years ago

Hi David, We are glad Daniel was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“Thanks for getting back to me, I listed the response time as poor, as there was no expectation set as to when I was going to receive replies. Also as your email responses don't link in a thread via email, I had to go and find your previous response to put the answer into context. Little things but important to me. Kind regards, Mike Kirk”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your review and feedback. Your comments have been passed to the relevant team and will be taken into consideration. Kind regards, Cobweb

Posted 3 years ago

“I haven't really needed much assistance, my last contact with yourselves was removing some email accounts & resubscription”

Helpful Report

(Support) - Posted 3 years ago

Hi Julian, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“You were very responsive and as helpful as possible (going beyond what I expected). Unfortunately, the problem is unresolved but this is due to a Microsoft policy change and nothing it is possible for you to fix.”

Helpful Report

(Support) - Posted 3 years ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“As usual, your support assistant was polite, helpful and efficient”

Helpful Report

(Support) - Posted 3 years ago

Hi, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

“Good at chasing me! Thank you for your support”

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(Service Addition) - Posted 3 years ago

Hi Charlotte, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

“Good experience/support”

Helpful Report

(Support) - Posted 3 years ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“thank you.”

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(Support) - Posted 3 years ago

Hi Pier, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Hi. Our email stopped working on Wednesday. So we waited a couple of days and then we called Cobweb support who said POP was no longer supported? CW Support logged onto my colleague's PC and changed her Outlook to IMAP. I was told that my version of Outlook was too old and a newer version should be installed. However, today my email seems to be receiving and sending emails again!”

Helpful Report

(Support) - Posted 3 years ago

Hi David, That's good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Quick and easy once they are on the task/query.”

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(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“All fine thanks”

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(Service Addition) - Posted 3 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 3 years ago

“I already responded”

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(Support) - Posted 3 years ago

Hi Jane Thank you for your review. Regards, Cobweb

Posted 3 years ago

Cobweb is rated 4.7 based on 7,438 reviews