Login

Start Free Trial Are you a business? Click Here

Cobweb Reviews

4.7 Rating 7,442 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 2nd September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Overall my immediate problem was resolved swiftly and competently.”

Helpful Report

(Support) - Posted 3 years ago

HI Chris, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 3 years ago

“The guys you had managing this issue were all very helpful and keen to solve the problem. They cannot be faulted. However, back in November or December, I was offered a limitless inbox, free of charge. That never happened. It is clear today that having had help more recently and the inbox limit doubled, though for a fee, it solved the problems. I am annoyed that no one spoke to me about the inbox limit since the request was made last year. Had that been done, we would not have run into this current issue. I must still thank you, however, as your guys are very good at accepting ownership of issues and working diligently to find solutions.”

Helpful Report

(Support) - Posted 3 years ago

Hi John, Thank you for your feedback! If you would like us to discuss this further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“fixed the issue when I called”

Helpful Report

(Support) - Posted 3 years ago

Hi Monka, Thank you for taking the time to review Cobweb! Regards Cobweb

Posted 3 years ago

“Good service received thanks.”

Helpful Report

(Support) - Posted 3 years ago

Hi, That's good to hear - thank you for your review and feedback. Regards Cobweb.

Posted 3 years ago

“Good service, could improve the speed.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review - we appreciate your feedback.  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 3 years ago

“Sorted quickly and efficiently”

Helpful Report

(Support) - Posted 3 years ago

Hi, That's really good to hear - thank you for your review and feedback. Regards Cobweb

Posted 3 years ago

“Very quick, efficient and helpful response from Evan.”

Helpful Report

(Support) - Posted 3 years ago

Hi Fiona We are glad Evan was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 3 years ago

“Account set up issues resolved very quickly by Mike - thank you!”

Helpful Report

(Support) - Posted 3 years ago

Hi Carly, We are glad Mike was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 3 years ago

“Good advice”

Helpful Report

(Support) - Posted 3 years ago

Hi Vince, Good to hear, thank you for reviewing Cobweb! Regards Cobweb

Posted 3 years ago

“Thank you”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your good review! Regards Cobweb

Posted 3 years ago

“On returning back to BT I found out that there is a situation with their SofWare - it only sends "e"mails out to BT approved "e"mail addresses. At about 11 .30 my address in box recieved a set of out of time pin numbers”

Helpful Report

(Support) - Posted 3 years ago

Hi Michael, Thank you for your good review and feedback. Regards Cobweb

Posted 3 years ago

“Once I was in touch with Elliot Field, who was on the night shift and was able to respond to my requests for support quickly, I was in good hands. We were able to speak on the phone and he was excellent. (I had encountered a no. of difficulties trying to transfer my domains to Cobweb and the accuracy/currency of the relevant advice in the Knowledge Base was not great). In Elliot's absence I found the speed of response to requests for support rather variable - just an acknowledgement would have helped at times e.g if Elliot's colleagues had decided to await his return .”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review Cobweb. If you wish to discuss your feedback in more detail please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Regards Cobweb

Posted 3 years ago

“question submitted. asked and answered.”

Helpful Report

(Support) - Posted 3 years ago

Hi Lewis, Good to hear you were pleased with the support provided and thank you for reviewing Cobweb. Regards Cobweb.

Posted 3 years ago

“Usually has been better than this time. Although slow to come back, still acceptable.”

Helpful Report

(Support) - Posted 3 years ago

Hi Ali Thank you for your review. Regards, Cobweb

Posted 3 years ago

“it was generally good,”

Helpful Report

(Support) - Posted 3 years ago

Hi Ali, Thank you for your 4-star review and feedback. Regards Cobweb

Posted 3 years ago

“Great to get the problem solved and brilliant they could call upon Microsoft to help out.”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 3 years ago

“The license I requested was applied”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 3 years ago

“very good sorted”

Helpful Report

(Support) - Posted 3 years ago

Hi Peter, Good to hear, thank you for reviewing Cobweb and you were pleased with the support provided. Regards Cobweb

Posted 3 years ago

“The whole team are always very well informed and if they aren't they will find the information needed to help.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your kind words, we're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Cobweb

Posted 3 years ago

“Issue resolved after a little backwards & forwards, but end result was psoitive.”

Helpful Report

(Support) - Posted 3 years ago

Hi Simon, That's good to hear - thank you for your review and feedback. Regards Cobweb

Posted 3 years ago

«
1
2
...
8
9
10
11
12
»

Cobweb is rated 4.7 based on 7,442 reviews