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Cobweb Reviews

4.7 Rating 7,257 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“answer my question quickly”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Request resolved but it took 3 requests as - - first request by email to support didn't seem to get logged properly - second request by phone (2nd number tried) could see original email request but had not been updated - third request as core had not been synched so wasn't showing the requested update”

Helpful Report

(Support) - Posted 3 years ago

Hi Mitchel Thank you for your review. Regards, Cobweb

Posted 3 years ago

“The service was good.”

Helpful Report

(Support) - Posted 3 years ago

Hi That's good to hear - thank you for your review. Regards, Cobweb

Posted 3 years ago

“The support tech was great and no queue. The issue was a cobweb problem in not having set up cobweb core correctly so I could not do a password reset myself.”

Helpful Report

(Support) - Posted 3 years ago

Hi Graham Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Declan was swift to reply and give first ideas to help - however the first ideas didnt solve the problem, but it gave me ideas to search in other options in Outlook and got is done :-)”

Helpful Report

(Support) - Posted 3 years ago

Hi Robert Thank you for your review. Regards, Cobweb

Posted 3 years ago

“very efficient and listened to my input to resolve the problem I was having in a way that worked for me”

Helpful Report

(Support) - Posted 3 years ago

Hi That's great to hear. Thank you for your feedback. Regards, Cobweb

Posted 3 years ago

“The resolution to the issue was very good. The fact that it happened in the first place is reflewcted by the "Good reponse to quesation 1.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review and feedback, which is very much appreciated Regards, Cobweb

Posted 3 years ago

“Good response & service”

Helpful Report

(Support) - Posted 3 years ago

Hi That's great to hear. Regards, Cobweb

Posted 3 years ago

“Josh had not encountered our problem before so he referred the problem upwards. In the intervening time I had our own IT team solve the issue. This is the first time that Cobweb did not resolve the issue them selves but this is understandable.”

Helpful Report

(Support) - Posted 3 years ago

Hi Ash Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Josh had not encountered this issue before so took the time to consult internally anf revert. My Own IR team had encountered this issue so it is now resolved”

Helpful Report

(Support) - Posted 3 years ago

Hi Ash Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“The support given was acceptable because there was no urgency to my problem, I had an initial EMail response then after a missed phone call from yourselves, followed up on the same day by myself, the return call was not received until the following day.”

Helpful Report

(Support) - Posted 3 years ago

Hi Hilary Thank you for your review. Regards, Cobweb

Posted 3 years ago

“Dealt with the request in a timely manner.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“It was helpful and informative.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Efficient.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 3 years ago

“Thank you!”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 3 years ago

“Once getting a call was established all went smoothly.”

Helpful Report

(Support) - Posted 3 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“response to tickets does seem to have been slower recently”

Helpful Report

(Support) - Posted 3 years ago

Hi Nick Thank you for your review - we really appreciate your feedback and apologise for the delay caused. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 3 years ago

“The cause of the issue was identified, explained and resolved. A plan was put in place that will hopefully prevent recurrence and notes added to our client file.”

Helpful Report

(Support) - Posted 3 years ago

Hi Michael Thank you for your review. Regards, Cobweb

Posted 3 years ago

“Once we escalated the issue it was dealt with quickly. thanks”

Helpful Report

(Support) - Posted 3 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Pleasant and knowledgeable staff”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your review and feedback - very much appreciated. Regards, Cobweb

Posted 3 years ago

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Cobweb is rated 4.7 based on 7,257 reviews