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Cobweb Reviews

4.7 Rating 6,336 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

(Support) - Posted 3 years ago

Hi Margaret Thank you for your review. Kind regards Cobweb

Posted 3 years ago

“Not your fault - Microsoft need to be a bit more carful about upgrades though”

(Support) - Posted 3 years ago

Hi We are pleased to hear your issue has been resolved. Kind regards Cobweb

Posted 3 years ago

“To be honest I wasn't too sure what created the original problem? I waited for a while then simply deleted the Exchange account on my MacBook and then re added the account using previous IMAP details, the email system then functioned normally again! I didn't experience any issues on either my iPhone or iPod. The Outlook web Email functioned normally on the MacBook throughout. Alls well that ends well I guess. kind regards Christopher”

(Support) - Posted 3 years ago

Hi Christopher Thank you for you feedback, we are pleased to hear the issue has been resolved. Kind regards Cobweb

Posted 3 years ago

“Although it took many emails and complaints about how long the process took to get started, not 2 weeks as stated but nearer 6, once the transfer started this was quick and efficient. The service provided making sure everyone was up and running was also good. any issues were dealt with quickly and efficiently.”

(Service Addition) - Posted 3 years ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“We were very happy with the support we received from Cobweb in the past but do not require their services now.”

(Support) - Posted 3 years ago

Hi Tony Thank you for your review, please do let us know if we can be of any further assistance. Kind regards Cobweb

Posted 3 years ago

“Last guy very helpful”

(Support) - Posted 3 years ago

Hi John Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 3 years ago

“that's enough feedback, thanks”

(Support) - Posted 3 years ago

Hi Thank you for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 3 years ago

“Very knowledgeable. Fixed the issue.”

(Support) - Posted 3 years ago

Hi Alan Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Positive: Support was provided within 24 hours when it was requested. Negative: Trying and failing to get through on phone to request support from Cobweb. It took two days of trying at various times of day & ended up emailing the sales team in order to get my query to the support team.”

(Support) - Posted 3 years ago

Hi Thank you for your review, we really appreciate your feedback and are working really hard to try and reduce call volumes to our support team. Kind regards Cobweb

Posted 3 years ago

“Hi got good support once we waited 19 mins to get through to an operative”

(Support) - Posted 3 years ago

Hi Brian Thank you for taking the time to leave a review, we are experiencing a large volume of calls and appreciate your patience with our support team. Kind regards Cobweb

Posted 3 years ago

“On this issue Cobweb failed. I now have a very unsatisfied customer.”

(Support) - Posted 3 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss this further please do not hesitate to contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“Good support service”

(Support) - Posted 3 years ago

Hi Ramesh That's good to hear - thank you for your review. Regards, Cobweb

Posted 3 years ago

“On the whole the set up experience was a positive one”

(Service Addition) - Posted 3 years ago

Hi John Thank you for your review and we are pleased to note your comments regarding your set up. Regards, Cobweb

Posted 3 years ago

“Both technicians were polite and speedy in resolving the situation but I had to call twice in 5 minutes because one problem was fixed. When I checked it out another problem arose hence the second call. Might it be possible for them to wait while the customer checks out the fix to see if something else occurs? I'm not dissatisfied. It was just annoying to have to do it”

(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Got back to us quickly and solved the problem. Thank you”

(Support) - Posted 3 years ago

Hi Tracy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 3 years ago

“Efficient and prompt”

(Support) - Posted 3 years ago

Hi Jeffrey Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 3 years ago

“Service was good, albeit a bit slower than Cobweb normal time scales”

(Support) - Posted 3 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 3 years ago

“Thanks for sorting. Would have been good to get this resolved earlier and without having to go back through account manager. Also would have helped if technician was able to see that we pay monthly and therefore didn't need to apply payment details to account. Did try calling the support line but found it tricky navigating the options as nothing appeared to fit. Thanks again though!”

(Support) - Posted 3 years ago

Hi Mandy Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 3 years ago

“Very patient.”

(Support) - Posted 3 years ago

Hi Paul Thank you for your review. Regards, Cobweb

Posted 3 years ago

“i am very pleased with the assistance from cobweb.”

(Support) - Posted 3 years ago

Hi Michael Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

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Cobweb is rated 4.7 based on 6,336 reviews