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Cobweb Reviews

4.7 Rating 6,336 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cause of the issue was identified, explained and resolved. A plan was put in place that will hopefully prevent recurrence and notes added to our client file.”

(Support) - Posted 2 years ago

Hi Michael Thank you for your review. Regards, Cobweb

Posted 2 years ago

“Once we escalated the issue it was dealt with quickly. thanks”

(Support) - Posted 2 years ago

Hi Lynsey Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

“Pleasant and knowledgeable staff”

(Support) - Posted 2 years ago

Hi, Thank you for your review and feedback - very much appreciated. Regards, Cobweb

Posted 2 years ago

“good and quick”

(Support) - Posted 2 years ago

Hi We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 2 years ago

“A quick and efficient response”

(Support) - Posted 2 years ago

Hi Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 2 years ago

“Thank you for re-setting the password. The account was blocked for some unknown reason.”

(Support) - Posted 2 years ago

“Always polite and knowledgeable”

(Support) - Posted 2 years ago

Hi Thank you so much for your feedback, have a great day! Kind regards Cobweb

Posted 2 years ago

“Good. It was fine.”

(Support) - Posted 2 years ago

Hi Jane Thank you for your review. Regards, Cobweb

Posted 2 years ago

“Evan was highly competent, efficient, patient and engaging. There are still some issues with how our service is administered by Cobweb which may or may not be a function of how our contact with Cobweb is typically indirect, via our retained IT consultants Onlico, who set up the Cobweb hosting originally when we decided we no longer wanted to keep servers on our premises, and I'm therefore being asked, for example, to complete this survey under the identity of my former assistant 'Lisa' who has not been in our employ for nearly 10 years now!”

(Support) - Posted 2 years ago

Hi Thank you so much for your review and feedback. In order to update your admin details please contact our Customer Relations department at customerrelations@cobweb.com. Kind regards Cobweb

Posted 2 years ago

“Placed call after sending email. Took a while to get through, but engineer provided good support”

(Support) - Posted 2 years ago

Hi Thomas Thank you so much for your feedback. Kind regards Cobweb

Posted 2 years ago

“...........”

(Support) - Posted 2 years ago

Hi Tim Thank you for your review, please do let us know if you require any further assistance. Kind regards Cobweb

Posted 2 years ago

“All processed fine - thanks”

(Support) - Posted 2 years ago

Hi Mike Thank you for your review, have a great day! Kind regards Cobweb

Posted 2 years ago

“Prompt and effective, referring me politely to existing documentation. Also, politely accepted the suggestion that the existing UI may be confusing, having - buttons that do nothing to decrease the number of licences.”

(Support) - Posted 2 years ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 2 years ago

“Thanks very much”

(Support) - Posted 2 years ago

Hi Kieran Thank you for your review. Regards, Cobweb

Posted 2 years ago

“Dave identified the issue and dealt with it appropriately”

(Support) - Posted 2 years ago

Hi Perry We are very pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 2 years ago

“Good response from staff member but you normally get back to me within a few hours when I raise an incedent. First time I had to chase you for a response”

(Support) - Posted 2 years ago

Hi Peter Thank you for your review, we are experiencing high volumes of requests following the upgrade of our Hosted Exchange service and are trying our best to address all queries in a timely manner. We hope to see a return to normal service very soon, please accept our apologies for any delays you may have experienced. Kind regards Cobweb

Posted 2 years ago

“Very simple request, but actioned quickly - thank you.”

(Support) - Posted 2 years ago

Hi Richard Thank you for your feedback. Regards, Cobweb

Posted 2 years ago

“good once i was able to get thru to them after several days of calling by phone!”

(Support) - Posted 2 years ago

Hi Gwen Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

“I'm still learning the new system”

(Support) - Posted 2 years ago

Hi David Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 2 years ago

“Support was great, but a bewildering number of menu options on the phone system and a on one occasion I was held in a queue for about 20 minutes. It seems strange that some functions can be serviced via Core.Cobweb.com, while others are better served via portal.office.com.”

(Support) - Posted 3 years ago

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Cobweb is rated 4.7 based on 6,336 reviews