Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,277 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick, great service as usual”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you - we are pleased you were happy with service provided. Please do let us know if there is anything else we can help you with. Kind regards, Cobweb

Posted 4 years ago

“Patient reply”

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(Support) - Posted 4 years ago

Hi Vince, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 4 years ago

“In recent quarter Cobwes support has been pretty crappy, in Q2 2022 they have been much better, its rare to get a call back at all let alone the same week, but my last 3 issues have had callback the same day and even resolutions within 24 hours. really very good”

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(Support) - Posted 4 years ago

Hi Mark, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 4 years ago

“Prompt and professional service”

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(Support) - Posted 4 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 4 years ago

“Problem resolved - thanks”

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(Support) - Posted 4 years ago

Hi Malachy, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 4 years ago

“provided good documentation and instruction”

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(Support) - Posted 4 years ago

Hi Tom, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day. Kind regards, Cobweb

Posted 4 years ago

“Issue resolved in minutes”

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(Support) - Posted 4 years ago

Hi, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 4 years ago

“Spot on with knowledge on how to resolve issue. Full set of information communicated over three calls as I did not understand full impact of changes suggested. But issue was resolved in short time and my calls were answered promptly. As always, I can rely on Cobweb Support.”

Helpful Report

(Support) - Posted 4 years ago

Hi Lizzete, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good rest of your day! kind regards, Cobweb

Posted 4 years ago

“Took far too long to schedule - but once scheduled service was very good.”

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(Service Addition) - Posted 4 years ago

Hi Parm, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 4 years ago

“It was sorted”

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(Support) - Posted 4 years ago

Hi, Thank you for your 4 star review and feedback. Kind Regards, Cobweb

Posted 4 years ago

“Quick turnaround”

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(Support) - Posted 4 years ago

Hi, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 4 years ago

“We got the issue resolved”

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(Support) - Posted 4 years ago

Hi Craig Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“it was good”

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(Support) - Posted 4 years ago

Hi, That's really good to hear - thank you for your review and feedback. Many thanks, Cobweb

Posted 4 years ago

“Wait times via email a little slow, however the issue wasn't classed as high priority, so probably acceptable.”

Helpful Report

(Support) - Posted 4 years ago

Hi Andrew, Thank you so much for taking the time to write a review.  We use this feedback to ensure we constantly strive to improve our customer service.   Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 4 years ago

“The whole team, is always helpful and patient”

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(Support) - Posted 4 years ago

Hi Peter, Good to hear, thank you for reviewing Cobweb! Happy to read you were pleased with the support provided. Regards Cobweb

Posted 4 years ago

“The issue I raised was recognised and resolved quickly”

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(Support) - Posted 4 years ago

Hi David, That's really good to hear - thank you for your review and feedback. Kind regards, Tom

Posted 4 years ago

“It took a bit longer than expected to resolve the issue and i needed to restart twice more to get outlook to open.”

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(Support) - Posted 4 years ago

Hi David, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 4 years ago

“Thank you for your support.”

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(Support) - Posted 4 years ago

Hi Guy, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

“3rd time lucky the issue was resolved, Daniel was very good at coming back to me and checking in throughout”

Helpful Report

(Support) - Posted 4 years ago

Hi, We are glad Daniel was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Very good service.”

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(Support) - Posted 4 years ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

Cobweb is rated 4.8 based on 8,277 reviews