Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,875 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Excellent”

Helpful Report

(Support) - Posted 4 years ago

Hi Adrian Thank you for your 5 star review, have a great day! Kind regards Cobweb

Posted 4 years ago

“Excellent”

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(Support) - Posted 4 years ago

Hi Margaret Thank you for your review. Kind regards Cobweb

Posted 4 years ago

“Always great service and lovely patient people to deal with”

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(Support) - Posted 4 years ago

Hi Sally Thank you so much for your kind words, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Joshua was/is brilliant!”

Helpful Report

(Support) - Posted 4 years ago

Hi Mary We are really pleased to hear you were happy with the support provided by Josh. Kind regards Cobweb

Posted 4 years ago

“Not your fault - Microsoft need to be a bit more carful about upgrades though”

Helpful Report

(Support) - Posted 4 years ago

Hi We are pleased to hear your issue has been resolved. Kind regards Cobweb

Posted 4 years ago

“professional and swift”

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(Support) - Posted 4 years ago

Hi Raymond Thank you for your 5 star review. Kind regards Cobweb

Posted 4 years ago

“All good and dealt with promptly, not sure it should have happened in the first place though!!”

Helpful Report

(Support) - Posted 4 years ago

Hi Justin Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 4 years ago

“Richard was very helpful and quick in replying.”

Helpful Report

(Service Addition) - Posted 4 years ago

Hi Natalie That's great to hear - thank you for your review. Regards, Cobweb

Posted 4 years ago

“Great solution - ideal.”

Helpful Report

(Support) - Posted 4 years ago

Hi Stephen Thank you so much for your review! Kind regards Cobweb

Posted 4 years ago

“Very prompt very professional.”

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(Support) - Posted 4 years ago

Hi Haim Thank you for your 5 star review! have a great day. Kind regards Cobweb

Posted 4 years ago

“very good service thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Victor We are pleased to hear our support team was able to assist you. Kind regards Cobweb

Posted 4 years ago

“Things are taking too long for responses or resolutions”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“To be honest I wasn't too sure what created the original problem? I waited for a while then simply deleted the Exchange account on my MacBook and then re added the account using previous IMAP details, the email system then functioned normally again! I didn't experience any issues on either my iPhone or iPod. The Outlook web Email functioned normally on the MacBook throughout. Alls well that ends well I guess. kind regards Christopher”

Helpful Report

(Support) - Posted 4 years ago

Hi Christopher Thank you for you feedback, we are pleased to hear the issue has been resolved. Kind regards Cobweb

Posted 4 years ago

“Great service!”

Helpful Report

(Support) - Posted 4 years ago

Hi Alex Thank you so much for your 5 star review! Kind regards Cobweb

Posted 4 years ago

“Ticket took too long to resolve, support team were unable to answer the questions properly and it was only when Stuart got an Acronis engineer involced after 4 months, did we get the answers to our questions. I suggest that Cobweb need to brush up on their Acronis skills.”

Helpful Report

(Support) - Posted 4 years ago

“It would've been better if the problem had never occurred in the first place but it was resolved within a few hours.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss this further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Josh was very helpful. He sorted the issue quickly and assisted.”

Helpful Report

(Support) - Posted 4 years ago

Hi We are really pleased to hear that Josh was able to assist you. Kind regards Cobweb

Posted 4 years ago

“The service I received by Josh this morning was excellent, and a worrying problem solved. It was however very difficult to get through to Cobweb on the phone---it took approx. 45 minutes and I kept being cut off”

Helpful Report

(Support) - Posted 4 years ago

Hi Neil We are really pleased to hear that Josh as able to help you. We are sorry to hear you had difficulty getting through to our lines, if you would like us to look into this further please email customerrelations@cobweb.com with the number you called in on and the approximate times. We are aware of high call volumes and are doing our best to reduce waiting times. Kind regards Cobweb Kind regards Cobweb

Posted 4 years ago

“I feel that although i have been given a link to find teh information myself i do not feel as a customer Cobweb have contacted me to help understand what we need, also the issue i have is that we were happily using these extra domain names in the previous control panel before we were forced to use MS 365, therefore as part of our ongoing subscription i feel Cobweb have not made sure we have maintained all the emails.”

Helpful Report

(Support) - Posted 4 years ago

Hi Philip Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. We have arranged for our support team to reach out to you to clarify the issue and information provided. Should you wish to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com

Posted 4 years ago

“It took a week to resolve this issue and four different technicians, the final two were very good with excellent knowledge. Out of hours support just wanted to get me off the line; instead of trying to resolve the issue push the responsibility back on me and my DNS hosting company. In all circumstances I had to chase to get this issue resolved. Cobweb should address ownership of issues specially when caused by their actions - in this case upgrading service.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you so much for your feedback, we really appreciate you taking the time to leave a review. Should you wish to discuss your experience further please contact our customer relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

Cobweb is rated 4.8 based on 7,875 reviews