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Cobweb Reviews

4.8 Rating 8,142 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good service.”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for taking the time to review Cobweb, we appreciate your feedback. Kind Regards Cobweb

Posted 7 years ago

“Prompt and clear communications. Many thanks”

Helpful Report

(Support) - Posted 7 years ago

Hi Stephen Thank you, we are pleased to hear that. Regards, Cobweb

Posted 7 years ago

“James was brilliant! Understood my query and everything I tried to explain and knew exactly how to resolve it. Great work James and thanks!”

Helpful Report

(Support) - Posted 7 years ago

Hi Christina Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by James and for your feedback. Regards, Cobweb

Posted 7 years ago

“The problem wasnt actually solved, however the issues has not re-occurred. We are in a watching brief for any further instances”

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(Support) - Posted 7 years ago

Hi Tim Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“Good service that resolved my query.”

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(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 7 years ago

“Always helpful and efficient”

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(Support) - Posted 7 years ago

Hi Paul We are pleased to hear that. Thank you for your review. Kind Regards Cobweb

Posted 7 years ago

“I have called the support's customer service (24 hour after I reported my incident) to request some update on my ticket. Rory Beasley reviewed the case and answered quickly and helpfully. Thank you for the help!”

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(Support) - Posted 7 years ago

Hi Bendeguz That’s great to hear. Thank you for your review. Kind Regards Cobweb

Posted 7 years ago

“Request submitted around 6pm on a Friday night and completed by 0845 the Saturday morning”

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(Support) - Posted 7 years ago

Hi Emma Thank you for your feedback. Regards, Cobweb

Posted 7 years ago

“Solution worked”

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(Support) - Posted 7 years ago

Hi Chee Thank you for taking the time to review Cobweb Regards,

Posted 7 years ago

“Very pleased with the way my call was handled.”

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(Support) - Posted 7 years ago

Hi Angela Great to hear. Thank you for taking the time to review Cobweb! Regards,

Posted 7 years ago

“always helpful and solve the problems”

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(Support) - Posted 7 years ago

Hi Paula We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 7 years ago

“Helpful and understood what was being told. Resolved issue with a minimum of fuss.”

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(Support) - Posted 7 years ago

Hi Ian Thank you for your review. Kind Regards Cobweb

Posted 7 years ago

“Helpful team, thank you”

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(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 7 years ago

“Evan was very helpful and courteous.”

Helpful Report

(Support) - Posted 7 years ago

Hi Amanda We are happy to hear you were pleased with the service provided by Evan. Please do let us know if there is anything else we can help with. Kind Regards Cobweb

Posted 7 years ago

“I thought I had just filled this out but the review I just did crediting Daniel Hoyland was meant for this ticket !! So sorry if I mixed things up.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jane Thank you so much for taking the time to write another review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“It took a long time to work through. I was given different people and had to start over explaining several times. But finally Daniel H focused on it and he was excellent. He knew what to do to resolve the problem and he was patient in explaining procedures.”

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(Support) - Posted 7 years ago

Hi Jane Thank you so much for taking the time to write Cobweb a review. We appreciate your honest feedback, and are pleased you were happy with the service provided by Dan. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“handled efficiently and quickly, thanks”

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(Support) - Posted 7 years ago

Hi Mark Good to hear, thank you for reviewing Cobweb! Regards,

Posted 7 years ago

“all good with fixing the problem as always the phone menu when you first call is confusing if you don't have technical knowledge (which is why we use Cobweb). I went through to someone who couldn't help but couldn't transfer me so I had to email and just wait - not ideal but certainly not a huge problem.”

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(Support) - Posted 7 years ago

Hi Claire Thank you for taking the time to review Cobweb. We really appreciate your feedback. Kind Regards Cobweb

Posted 7 years ago

“Technicians are very good, My only issue would be the response time on the issues, but as I said I could not fault the engineers as they are great.”

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(Support) - Posted 7 years ago

Hi Tom Thank you for your feedback. Regards, Cobweb

Posted 7 years ago

“All good, many thanks.”

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(Support) - Posted 7 years ago

Hi Errol That's great to hear! Thank you for your review. Kind Regards Cobweb

Posted 7 years ago

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Cobweb is rated 4.8 based on 8,142 reviews