Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,316 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I had just filled this out but the review I just did crediting Daniel Hoyland was meant for this ticket !! So sorry if I mixed things up.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jane Thank you so much for taking the time to write another review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“It took a long time to work through. I was given different people and had to start over explaining several times. But finally Daniel H focused on it and he was excellent. He knew what to do to resolve the problem and he was patient in explaining procedures.”

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(Support) - Posted 7 years ago

Hi Jane Thank you so much for taking the time to write Cobweb a review. We appreciate your honest feedback, and are pleased you were happy with the service provided by Dan. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“handled efficiently and quickly, thanks”

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(Support) - Posted 7 years ago

Hi Mark Good to hear, thank you for reviewing Cobweb! Regards,

Posted 7 years ago

“all good with fixing the problem as always the phone menu when you first call is confusing if you don't have technical knowledge (which is why we use Cobweb). I went through to someone who couldn't help but couldn't transfer me so I had to email and just wait - not ideal but certainly not a huge problem.”

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(Support) - Posted 7 years ago

Hi Claire Thank you for taking the time to review Cobweb. We really appreciate your feedback. Kind Regards Cobweb

Posted 7 years ago

“Technicians are very good, My only issue would be the response time on the issues, but as I said I could not fault the engineers as they are great.”

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(Support) - Posted 7 years ago

Hi Tom Thank you for your feedback. Regards, Cobweb

Posted 7 years ago

“All good, many thanks.”

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(Support) - Posted 7 years ago

Hi Errol That's great to hear! Thank you for your review. Kind Regards Cobweb

Posted 7 years ago

“All resolved quickly and efficiently”

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(Support) - Posted 7 years ago

Hi Dexter Good to hear! Thank you for reviewing Cobweb. Kind Regards Cobweb

Posted 7 years ago

“helpful and polite”

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(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 7 years ago

“Great service”

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(New Customer) - Posted 7 years ago

Hi Oliver Good to hear, thank you for reviewing Cobweb! Regards,

Posted 7 years ago

“helpful service”

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(Support) - Posted 7 years ago

Hi Angela Great to hear. Thank you for taking the time to review Cobweb! Regards,

Posted 7 years ago

“resolved …..”

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Posted 7 years ago

Hi Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 7 years ago

“Prompt answering with efficient management of the problem”

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(Support) - Posted 7 years ago

Hi David Thank you for your review, we appreciate your feedback. Have a great day! Kind regards Cobweb

Posted 7 years ago

“good service”

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(Support) - Posted 7 years ago

Hi Shaun Thank you for taking the time to review Cobweb. Have a great day! Kind Regards Cobweb

Posted 7 years ago

“good response”

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(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 7 years ago

“Nothing more to say”

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(Support) - Posted 7 years ago

Hi David Thank you for your feedback. Regards, Cobweb

Posted 7 years ago

“Thanks for resolving this - you need to put it into your knowledge base!”

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(Support) - Posted 7 years ago

Hi Mark Thank you for taking the time to write a review. We really appreciate your feedback in regards to our knowledge base. Kind Regards Cobweb

Posted 7 years ago

“Very good, thanks”

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(New Customer) - Posted 7 years ago

Hi Claudio Thank you for taking the time to review Cobweb. Regards,

Posted 7 years ago

“We got there in the end! My fault for not knowing I needed to use a password I had not realised even existed. Easier to talk in person or email full details rather than send a help sheet which doesn't spell out what is required. Thanks for solving the issue in the end.”

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(Support) - Posted 7 years ago

Hi Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“friendly, kept me on the loop through whole process”

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Posted 8 years ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Andrew was very helpful, came back to me in good time.”

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(Support) - Posted 8 years ago

Hi Thank you for your review, we are very glad to hear you were happy with the service provided by Andrew. If there is anything else we can help you with then please do contact us. Kind Regards Cobweb

Posted 8 years ago

Cobweb is rated 4.8 based on 8,316 reviews