Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,987 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nothing more to say”

Helpful Report

(Support) - Posted 7 years ago

Hi David Thank you for your feedback. Regards, Cobweb

Posted 7 years ago

“Thanks for resolving this - you need to put it into your knowledge base!”

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(Support) - Posted 7 years ago

Hi Mark Thank you for taking the time to write a review. We really appreciate your feedback in regards to our knowledge base. Kind Regards Cobweb

Posted 7 years ago

“Very good, thanks”

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(New Customer) - Posted 7 years ago

Hi Claudio Thank you for taking the time to review Cobweb. Regards,

Posted 7 years ago

“We got there in the end! My fault for not knowing I needed to use a password I had not realised even existed. Easier to talk in person or email full details rather than send a help sheet which doesn't spell out what is required. Thanks for solving the issue in the end.”

Helpful Report

(Support) - Posted 7 years ago

Hi Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“friendly, kept me on the loop through whole process”

Helpful Report

Posted 7 years ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“Andrew was very helpful, came back to me in good time.”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for your review, we are very glad to hear you were happy with the service provided by Andrew. If there is anything else we can help you with then please do contact us. Kind Regards Cobweb

Posted 7 years ago

“Rory has been very helpful and provided a consise response even though the issue doesn’t reside with our Cobweb service.”

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(Support) - Posted 7 years ago

Hi Thank you for your review - we really appreciate your feedback.  Please let us know if there is anything else we can help you with.  Kind Regards Cobeweb

Posted 7 years ago

“Quick functional problem resolution”

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(Support) - Posted 7 years ago

Hi Steven We are happy to hear that, many thanks for your review. Kind regards Cobweb

Posted 7 years ago

“Issues was resolved successfully on first attempt.”

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(Support) - Posted 7 years ago

Hi David We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 7 years ago

“Great service except I wasn't informed when the transfer was completed.”

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(New Customer) - Posted 7 years ago

Hi Graham Thank you for speaking to our Customer Relations Team earlier. We use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 7 years ago

“Solved my issue.”

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(Support) - Posted 7 years ago

Great news! Thank you for taking the time to review Cobweb.

Posted 7 years ago

“The only potential improvement would be better feedback from the broadband team to the support advisor - we were left without any feedback for many hours, then the connection suddenly came back to life. Some sort of progress indicator (emails saying checking problem - fault detected - equipment replaced/reset or similar) would have made it less stressful as a user (even if they don't tell the exact truth :) )”

Helpful Report

(Support) - Posted 7 years ago

Hi Graeme Thank you for your review - we really appreciate your feedback. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 7 years ago

Hi Graeme Thank you for your review - we really appreciate your feedback. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 7 years ago

“Speed of reply”

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(Support) - Posted 7 years ago

Hi David Thank you for taking the time to review Cobweb Regards,

Posted 7 years ago

“Finally resolving a long out standng issue”

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(Support) - Posted 7 years ago

Hi Dave Thank you so much for taking the time to write a review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“you we very polite and knowledgeable, very able to support and deal with a customer who has limited knowledge of his systems.”

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(Support) - Posted 7 years ago

Hi Simon Thank you so much for taking the time to write a review, and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 7 years ago

“ABILITY TO SPEAK DIRECTLY TO A UK BASED SERVICE CENTRE SUPPORTS MY COMMITMENT TO USE COBWEB”

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(New Customer) - Posted 7 years ago

Hi Martin We are happy to hear that, many thanks for your review. Have a good day! Regards, Cobweb

Posted 7 years ago

“Swift response. Helpful advice. As a non-techie my comment on the advice, however, is I am not sure which Control Panel is being talked about: "This is expected behaviour as you have your account connected to Windows. You can remove the account's password by going to the Control Panel > Credential Manager > Remove the saved credentials." Hence mark of Good rather than Very Good.”

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(Support) - Posted 7 years ago

Hi Tim Thank you so much for taking the time to write Cobweb a review, we appreciate your honest feedback. A member of the team will contact you shortly to clarify. Regards, Cobweb

Posted 7 years ago

“Good advise”

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(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 7 years ago

“identified the problem in reasonable time”

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(Support) - Posted 7 years ago

Hi Simon Thank you for your feedback Regards, Cobweb

Posted 7 years ago

“you helped!”

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(Support) - Posted 7 years ago

Hi Anne Thank you for your feedback Regards, Cobweb

Posted 7 years ago

Cobweb is rated 4.8 based on 7,987 reviews